This hotel is a hidden gem in the heart of the city. The staff couldn't have been more helpful and friendly, providing excellent service throughout our stay. The room was surprisingly spacious and well-appointed, with a separate sitting area and a comfortable bed. The location is perfect, with easy access to public transportation and plenty of cafes and attractions nearby.

All in all, this hotel was a solid choice for our stay.

Lovely staff, early check-in, clean and quiet room, super comfortable bed. Best lighting and electronics in SA, USB connections and outlets in light bar, convenient shelf for cell phone. Great AC and attractive decor. Helpful staff, stored luggage for 3 weeks. Modern room with everything, perfect location to explore city. Spontaneous upgrade to room with sauna. Impressive customer service at front desk.

Great staff, clean room, comfortable bed, helpful reception, good location.

Nothing, all great.

our stay at the hotel was amazing! it exceeded our expectations in every way. the renovated 1st floor room was modern, clean, and comfortable with great amenities like a mini fridge, safe, and smart TV. the staff was kind and helpful, letting us rest before check-in. we will definitely return!

No breakfast offered.

This hotel goes above and beyond with its attention to detail. The staff are incredibly understanding and accommodating, even in challenging situations like lost passports and stolen belongings. They truly prioritize their guests' needs. Additionally, the rooms are well-equipped and comfortable, with amenities like a TV, double bed, and a private restroom with a blow dryer. The location is also a major plus, being centrally located and close to public transportation options.

No major issues to mention; everything was satisfactory and enjoyable.

The renovated rooms are comfortable with modern aesthetic. Clean bathroom, comfy beds, mini fridge, safe, smart TV. USB plugs near beds. Helpful receptionists, one speaks English. Early check-in due to technical difficulty. Friendly staff, provided restaurant advice, taxi reservations, luggage storage.

The location of the hotel is great, as it is in the centre of town and close to most tourist sites. The rooms are clean and comfortable, with modern amenities such as a smart TV and USB plugs. The hotel also provides luggage storage for travelers. the hotel offers good value for the price.

The lobby of the hotel is not air-conditioned, which can be quite uncomfortable, especially during hot weather.

The receptionist was incredibly kind and made our check-in process a breeze. The room was spacious and clean, and the jacuzzi was a perfect way to unwind after a long day of exploring. The location was also ideal, with easy access to all the main sites. I was impressed with Up Congreso and would highly recommend it.

This budget hotel was a great choice for my city break. the location was convenient, with easy access to public transportation and plenty of shops and restaurants nearby. the rooms were clean and comfortable, with nice amenities like a mini fridge and a smart TV. One of the best aspects was the helpful and friendly staff, who were always willing to offer recommendations and assistance.

While overall a good experience, there were a few things I didn't love about the hotel. the first was the lack of soundproofing, which meant I could hear noise from the hallway and neighboring rooms.

I was pleasantly surprised by the value for money at Up Congreso. The room was comfortable, modern, and impeccably clean. The hotel's location was convenient, with shops, restaurants, and main attractions nearby. The staff were friendly, fluent in English, and went above and beyond to assist with any requests or questions.

Breakfast selection could be improved with more variety.