enjoyed my stay at The Jen, perfect location, staff went out of their way to make our stay enjoyable

toilet seat needs replacing

Great Location and Seamless Check-In

During my recent stay at the Hotel Jen in Brisbane, I was delighted with its unbeatable location. After dropping off our rental car at the airport, we easily hopped on a train that took us to the hotel in just 20 minutes. As we exited the Roma street station, the hotel's entrance was just a few steps away, making our arrival incredibly convenient. The check-in process was a breeze, thanks to the friendly staff who greeted us warmly. Within minutes, we were settled in our room on the 30th floor and immediately impressed by the stunning semi-circular layout and the wall of windows offering breathtaking views of downtown Brisbane and a glimpse of the river. The cleanliness and cozy furnishings of the room added to our pleasant experience. Plus, they even included earplugs among the toiletries, although we didn't find them necessary as the room was surprisingly quiet. Although we didn't dine at the hotel, we did enjoy a drink at the bar, which was a nice touch. Another highlight of the hotel's location was its proximity to an outdoor mall area for shopping and people-watching. Additionally, we were within walking distance to major attractions such as the Casino, botanical gardens, and Southbank, where we found a picturesque beach. The Hotel Jen's excellent location truly enhanced our overall experience in Brisbane.

Great location in the CBD, next to a train station. Proficient and professional staff. Well-run restaurant with high-quality food. Helpful and cheerful barman. Well-configured and superbly managed. Super comfortable bed. Very clean rooms. Extremely friendly staff. Convenient water tap in the lobby.

Felt very comfortable, no complaints.

The bed was mind-blowingly comfy and the room was jaw-droppingly great. The cleaning staff were super lovely and quick to provide a sewing kit. The bathroom was clean with fresh towels and the beds were nicely made. The room was big, new, and clean with firm double beds. The writing desk could fit two people and the location was very convenient and safe. The staff went above and beyond, the breakfast was high quality and well priced, and the restaurant for dinner was EXCELLENT. The view over the city was amazing with a large comfortable bed and separate sitting area.

The hotel is conveniently located to the pedestrianized city center, making it easy to access all the attractions and amenities. Guests also mention that it is close to everything they needed, providing convenience during their stay. The rooms are clean and comfortable with amenities such as tea making facilities, iron & ironing board, and a mini bar. The staff is friendly and helpful, ensuring a pleasant experience for guests.

Some guests have mentioned that there were a few minor issues with cleanliness and room accessories, suggesting that there might be some room for improvement in these areas.

Great location, helpful staff, quality breakfast, excellent restaurant, easy access to shopping and cultural activities.

All was perfect.

Convenient location next to transit center and shopping mall. Spacious, upgraded executive room with free water. Efficient and friendly staff. Well-run restaurant with good quality food. Highly recommended for future stays.

Spacious and comfortable rooms. Fantastic staff. Good quality furnishings. Excellent food.

Felt quite safe, nothing to complain about.

Great location near transportation center with stunning views. Spacious and clean rooms, perfect for extended stays. Convenient access to CBD and feel safe walking around. Food court downstairs adds to the convenience. Superb service and recommended for the affordable prices. 💯

Great value for money with spacious rooms and helpful staff. The hotel's location next to the train station was very convenient.

Breakfast selection could have been better with more variety.

I recently stayed at a hotel close to the rail station in Brisbane, and I chose Hotel Jen for its convenient location. The bed and pillows were incredibly comfortable, and the staff were attentive and helpful. I would definitely go back for another stay.

The wifi was inconsistent, and the air conditioning unit was very loud and difficult to quieten. Additionally, the tiles in the bathroom were extremely slippery, which unfortunately led to a sprained ankle during my trip.

I had a fantastic time staying at this place! The location is perfect, just a few minutes walk to Suncorp stadium, which was key for me as I was attending a concert there. The hotel is also connected to the Roma Street train station, making it incredibly convenient for exploring the city. The staff were excellent and provided top-notch service from check-in to check-out. The room amenities were great, including ironing facilities, air conditioning, and a flat-screen TV. In the morning, they even have an Internet station and hydration center where you can fill your water bottle with chilled water or sparkling water with lemon slices - a very nice touch to start your day with.

While my stay at this hotel was overall fantastic, there were a couple of minor issues. The WiFi was a bit variable at times, but it didn't impact my stay too much.

We had a great stay at Hotel Jen. The location was perfect, just a short walk from Eagle Street Pier and the mall. The staff was friendly and helpful throughout our stay. The room was spacious, clean, and had a nice decor. The hotel offered reasonably priced meals at MJ's restaurant. The kettle in the room actually fit in the basin, which was a nice touch. Despite some minor issues like discrepancies in the menu and outdated hotel directory, we enjoyed our stay. I would definitely recommend Hotel Jen for a comfortable and convenient stay in Brisbane.

The rooms were spacious, and the staff were friendly and accommodating. I also enjoyed the fact that they had complimentary wifi and a good breakfast selection.

The parking situation was not great and was quite expensive. the air conditioning unit was quite noisy and kept me up at night.

This hotel is in a prime location right next to the transportation center, making it incredibly convenient for families with children. The hotel is within walking distance to the city and right next door to Roma Street Station, providing easy access to trains, buses, and even the airport. This means you can explore the city and its attractions without having to worry about expensive taxi fares.

Some guests have mentioned that the hotel is located near a train line, which can result in some noise from passing trains.