The hotel is located in a lovely place in town, making it convenient for exploring the city center. According to reviews, it offers good food in all public areas, including a stuffed breakfast buffet. The rooms are clean and comfortable, with clean towels provided daily. The hotel also provides facilities such as a spa, sauna, and fitness center, ensuring a relaxing stay for guests.

Service at the hotel could be improved, as some guests mentioned unfriendly staff and difficulty communicating in English.

I recently stayed at a hotel in Bansko, and it was a great experience overall. The location of the property was perfect, just a 10-minute walk from the city center and not too far from the ski area. The rooms were comfortable and warm, and the hotel staff were very nice and helpful. The breakfast offered a good selection, and there was even free WiFi. The hotel also provided transportation to the ski gondola, although I didn't use it as I had my own car. it was a good value for the price I paid.

Nothing, all excellent! 👍

Comfortable and spacious rooms, friendly and helpful staff, delicious and varied breakfast, enjoyable swimming pool, convenient location near a park.

I was pleasantly surprised by my recent stay at Gardenia Park. The hotel is well-organized and fairly clean, with all the amenities you would expect from a 4-star establishment. The location in the heart of the old town of Bansko is perfect, with charming taverns just a few meters away. The rooms are spacious and comfortable, and I particularly enjoyed the delicious breakfast spread. Despite a few small drawbacks, I would highly recommend this hotel for its great value for money and authentic local feel. it exceeded my expectations.

The room was spacious and had a comfortable bed. the hotel was close to the city centre and its main tourist attractions. the staff was friendly and polite.

The overall experience was not great. the breakfast was poor with limited options and the food was not fresh.

Friendly staff. food Comfortable rooms. Nice fire and reception area. Good location in the city. Convenient parking. Excellent transportation to the gondola. Nice sauna and hammam

Could not be improved in any way

Friendly staff. Clean, modern rooms. Good food. Convenient location. Free transportation to ski lift.

Cozy rooms with large and comfortable beds. The spa area is attractive and provides a relaxing experience. The staff, especially the friendly and helpful gentleman with a mustache, made my stay enjoyable. The breakfast had a great variety of delicious options.

There were some minor drawbacks, such as average food and the presence of flies during the summer. Additionally, the hotel could improve by using saucers for cups of tea and coffee.

We had a wonderful stay at this lovely hotel. It is centrally located, making it convenient for exploring the area. The service provided, such as housekeeping and laundry, was top-notch. We also appreciated the airport shuttle service, making our arrival and departure hassle-free. The room amenities were excellent, including ironing facilities and a comfortable sitting area. The hotel's spa and wellness center was a great place to relax, with its indoor swimming pool, sauna, and jacuzzi. The garden area was a peaceful spot to unwind, and we enjoyed the bar/lounge area for a post-dinner drink. this place exceeded our expectations and we would highly recommend it to families seeking a comfortable and luxurious stay.

my recent stay in bansko exceeded my expectations. the hotel was comfortable and the staff was helpful. the location was perfect, just a short walk to the city centre.

Breakfast options were limited.