We had a wonderful stay at a luxury mountain resort in Bansko. the staff were warm, welcoming, and dedicated to ensuring our satisfaction. the spa facilities were vast and quiet, with a 12-meter indoor swimming pool. the breakfast buffet offered a large choice and options, and the room was spacious with a king-size bed and two sofas. We enjoyed a great view of the mountains from our private balcony. the location was perfect for hiking or skiing, and there was even an outdoor pool. the spa and entertainment zone, including the kids' play area, were fantastic.

Nothing not to like! 😊

Excellent service, professional team, attention to detail, 5-star amenities, very helpful reception staff.

Nothing to mention.

Premier Luxury Mountain Resort provided a wonderful stay with friendly and helpful staff. The hotel amenities were excellent, especially the spa and pool. The room was spacious, clean, and well-equipped. The breakfast had a great variety of fresh and tasty options. The Christmas decorations added a festive touch to the atmosphere.

Only one of the jacuzzis was working during the stay, which was insufficient for the number of guests. Additionally, the water in the jacuzzi was not hot enough.

During my stay at Premier Luxury Mountain Resort, I was impressed with the cleanliness of the rooms. The housekeeping staff did a great job ensuring that the room was clean and tidy every single day. The room itself was spacious and comfortable, with a big bathroom and all the necessary amenities. I also appreciated the fact that the hotel provided a shuttle service to the gondola and main road during the daytime, making it convenient to explore the area. The breakfast offered a wide variety of food options and I found the selection to be delicious. Additionally, the spa facilities were impressive, with a heated swimming pool, jacuzzis, saunas, and great massage services available. my experience at Premier Luxury Mountain Resort was memorable and I would highly recommend it.

We had a fantastic skiing holiday at a comfortable, value-for-money resort. The food was excellent, and the staff were friendly and attentive. The free bus to the slopes was a real bonus, saving us from long queues. I highly recommend this hotel for a great skiing experience.

We had a fantastic stay at this hotel. The staff was skilled and professional, ensuring that every detail was taken care of. The two ala carte restaurants were great, offering delicious meals. The kids entertainers kept our child busy with fun games and activities. The lobby bar had different quality entertainers every night. The shuttle bus to the ski cabins and village center was non-stop, running every 5 minutes. The location was quiet and the staff was very polite. The rooms were spacious, heated nicely, and the bed was comfortable. There was free use of the heated indoor swimming pool, saunas, and jacuzzi hot baths. The breakfast was excellent, with a wide variety of options. We also enjoyed a complimentary bottle of wine and a free 15-minute massage per person at the spa center. it was a pleasant stay for both us and our child.

N/A.

As adventure travelers, we were thrilled with the variety of activities available at the resort. The spa center was well-equipped, offering great massages by Zlatina, a true professional. The hotel staff paid attention to every detail and ensured our stay was pleasant without being intrusive. The rooms were spacious and bright, and the hotel was impeccably clean. We were also impressed by the excellent service from the restaurant and lobby bar.

We felt free to seek any assistance during our stay and had no complaints at all.

We had a fantastic stay at this hotel. The apartment was modern, clean, and a good size, providing everything we needed. The staff were incredibly friendly and welcoming. The location was ideal, just across the bridge from the airport connection and within walking distance of everything in this city. The breakfast was delicious, with a variety of options, and the staff were efficient. we highly recommend this hotel to anyone visiting.

All good, no negative aspects to mention.

The value for money was excellent, and the room was cozy and comfortable. The location was convenient for both hiking and skiing, and the staff treated me like family.

The menu for breakfast could have been more diverse.

The hotel offered beautiful surroundings and glorious weather, making it a perfect place to relax. We enjoyed the upgraded suite, which felt like our own apartment. the staff were prompt in addressing any issues that arose. the buffet system for meals provided plentiful and varied food options, attractively presented. the outdoor pool was clean and heated, and there was always a sun-bed available. the 20-minute walk into town was a pleasant way to burn off those extra calories. the clean air and stunning backdrop of the Pirin mountain range added to the overall appeal.

A Special Birthday Surprise

During my stay at Premier Luxury Mountain Resort, I had the most amazing birthday celebration. The management surprised me with a thoughtful birthday cake, which was truly a delightful surprise. The staff went above and beyond to make my special day even more memorable. The location of the hotel was perfect, with breathtaking views from the bar by the pool. The kind and professional service from the staff, along with the delicious breakfasts, made my stay truly enjoyable. I have already recommended Premier Luxury Mountain Resort to all my friends, and I will definitely be back.

We stayed at Premier Luxury Mountain Resort for our anniversary and were pleasantly surprised to be upgraded to a superior studio. The room was spacious, clean, and had a complimentary bottle of water and wine. The breakfast was delicious, and we highly recommend the lobby bar for a drink or coffee. The shuttle service to the city center was convenient, and the staff, especially George and Mihail, were friendly and helpful. a great experience with excellent spa and pool facilities.

Would definitely recommend this hotel.

We had a fantastic family ski trip at this hotel in the mountains. The location was perfect, with a gondola just steps away to take us to the ski area. The room was spacious and clean, with a beautiful view of the mountains. The service was friendly and accommodating, and the breakfast had a great selection. The kids loved the pool and spa facilities, providing a fun way to relax after a day on the slopes.

The restaurant atmosphere was lacking, feeling more like a school canteen than a luxury resort.

The hotel had fantastic facilities, including a spa with excellent treatments. The staff were polite, patient, and professional. The rooms were spacious, well-equipped, and clean. The hotel also had a convenient ski rental shop with good quality equipment.

Hard to think of anything.

As women traveling alone, we felt very safe and welcomed by the staff. The reception staff was friendly and the courtesy bus drivers were helpful. The in-house restaurant served wonderful breakfasts. The spa and gym facilities were enjoyable. The hotel had a great buzz and the atmosphere was lively. We will definitely be returning.

Felt very special, no complaints.