Well-maintained and clean hotel with excellent facilities, including a swimming pool, sauna, and gym. the rooms are spacious and nicely decorated, offering ample space for relaxation. the hotel is conveniently located in a safe neighborhood, with easy access to a nearby metro station for quick transportation to the city center. the staff is generally friendly and helpful, making the stay comfortable and enjoyable.

the concierge provided misleading information regarding transportation options, resulting in me paying significantly more for a taxi to a winery compared to other alternatives. the hotel's security measures were lacking, as someone was able to enter the breakfast hall, stealing my belongings without any compensation or acknowledgment from the hotel staff.

Comfortable and Convenient

I was pleasantly surprised by the convenient location of the hotel, just a short walk to the Costanera Centre and metro stations. The staff, although still learning, were extremely helpful and made our stay enjoyable. The room was comfortable with a nice view and the breakfast had plenty of choices. I would recommend this hotel for its modern decor and great location.

We had an amazing experience staying at this luxurious hotel. The location is perfect, only a block away from 2 metro stations and near downtown. The staff here is exceptional, providing impeccable customer service. From the moment we arrived, we felt at home and well taken care of. The hotel offers a wide range of amenities, including a spa, fitness center, and even a game room. The rooms are spacious and beautifully decorated, providing enhanced comfort. The breakfast buffet is truly outstanding, with a variety of options and delicious coffee. We highly recommend this place to everyone.

We recommend this hotel to all.

The hotel is conveniently located, only a block away from 2 metro stations, making it easy to navigate around the city. It is also close to the center, offering easy access to shopping areas and restaurants. The rooms are well-maintained and provide a comfortable environment for a good night's sleep. The staff is friendly and accommodating, ensuring a pleasant stay. The breakfast offers a variety of options to start the day off right.

The restaurant menu could be more diverse to cater to different tastes.

The hotel is in a great location, right on the doorstep and only a 6-minute walk to the Costanera mall and Sky Costanerea. The rooms are comfortable and the bathrooms are clean. The friendly and helpful staff make the stay enjoyable. Breakfast has a variety of options and the fruit and vegetables are delicious. The hotel also offers a gym and jacuzzi for relaxation.

The gym could use more equipment.

Convenient location near metro and shopping centers. Friendly and helpful staff. Clean and comfortable rooms. Good gym and breakfast options. Affordable supermarket nearby.

The breakfast buffet is amazing, with a variety of options and delicious coffee. The staff is kind and accommodating, and the hotel is clean and comfortable. The location is perfect, with easy access to public transportation, restaurants, and shopping.

Absolutely nothing to say about dislikes.

We had a seamless stay at Novotel. the staff were incredibly helpful and caring, especially during a difficult time politically in Chile. They gave us travel advice and even contacted a sight we wanted to visit to see if it was open. the location was great, and we felt safe throughout our stay. the gym was lovely, and the rooms were clean and comfortable. the staff at breakfast and reception were approachable, and the freshly squeezed orange juice was a nice touch. They also kindly allowed us to store our luggage while we were away for a night.

All was good! 👍

We enjoyed our new year stay at this hotel. the breakfast was wonderful and we appreciated the convenient location for going out to eat and explore. the clean rooms and modern design were a nice touch, as well. the complimentary amenities were a great bonus.

The wifi in our room was not strong enough for multiple devices, which made it difficult for us to use our phones and laptops. we had a negative experience with one of the staff members when we asked for assistance in arranging transportation, which resulted in an unnecessary expense.

the staff were incredibly helpful and caring, especially during a difficult time politically. They provided travel advice and even contacted a sight we wished to visit to check if it was open. the hotel's location was convenient, with great restaurants and cafes nearby. the gym was lovely and well-maintained. We felt safe and secure throughout our stay. the room was clean and the freshly squeezed orange juice at breakfast was a delightful touch. the staff were always approachable and friendly, making our experience even more enjoyable. Lastly, we appreciated that they allowed us to store our luggage while we were away for a night.

All good 😊.

Located in a pleasant suburb, the hotel offers a convenient base for exploring the city. The spacious rooms provide a good view of the city and mountains. The comfortable beddings and quality toiletries add to the overall comfort. the spa service is professional and reasonably priced.

The kitchen in the hotel falls below standards, with one in-room dining experience being unacceptable.