Outstanding staff, large and comfortable rooms, excellent location, good English spoken.

Was all great.

Very attentive staff, huge room, excellent brasserie, convenient location near MTR.

Nothing, no complaints at all.

Great Service & Location. The staff at this hotel were fantastic, providing great service throughout my stay. They were helpful and polite, and many of them spoke English fluently. Additionally, the hotel's location was perfect for exploring the city, with a short walk to shopping areas and easy access to the subway.

Overpriced Dining. One negative aspect of my stay was the overpriced dining experience.

Spacious rooms with good breakfast and excellent staff. Slow guest service. TV channels could be more oriental. Suitable location. a good experience.

We were pleasantly surprised by our stay at Crowne Plaza. The hotel's location was perfect, with easy access to the subway and shopping areas. The room was clean and spacious, and we loved the special pillow selection. The breakfast at Brew House had a great variety of international options, including our favorite Egg Benedict. The staff, especially Concierge Steven, were helpful and gave us good suggestions for exploring the area. we had a great weekend getaway and would recommend this hotel.

I got great value for my money at this hotel. The room was spacious and beautiful, with a huge bathroom. The location was excellent, with lots of shopping and restaurants nearby, as well as easy access to the metro. The staff was very friendly and helpful, able to assist me with all my needs.

The breakfast offerings could have been improved with the addition of a solo singer at the bar.

The hotel room was spacious and had a great view. The beds were very comfortable, ensuring a good night's sleep. The hotel also had a well-equipped gym and a heated swimming pool, which was a pleasant surprise. One of the best aspects of our stay was the delicious and extensive breakfast buffet, with a variety of options for both Western and Chinese tastes. Additionally, the hotel's location was convenient, with a metro station just a 5-minute walk away, providing easy access to the city and nearby attractions.

Limited Food Options and Language Barrier

This hotel was an excellent choice for a luxurious getaway. The exclusive amenities of the Spa & wellness centre were perfect for my relaxation needs. I enjoyed every bit of my time spent in the Indoor swimming pool, Sauna, Jacuzzi, and Steam room. The barbeque grills and Spa lounge added an extra touch of luxury. The beauty treatment and Full body massage were top-notch.

The only minor issue was the lack of variety in the special diet menus at the Restaurant. However, the Continental breakfast, In-room breakfast, Snack bar, and Buffet breakfast were superb.

Friendly staff, clean rooms, good location near shopping and dining options. Good amenities in the room, enjoyed the spa area. Comfortable bed and nice bathroom fixtures. a pleasing stay.

The staff went above and beyond to assist me throughout my stay. The room was spacious and thoughtfully designed, with a comfortable bed and luxurious bed linen. The hotel provided convenient amenities such as a dressing table, study desk, and tap water for drinking. The location was ideal, with proximity to shopping areas, convenient stores, and small restaurants. everything about this hotel was perfect, and I would give it a perfect score of 10.

Not one thing.

The room was beautiful, spacious, and upgraded for free. The breakfast had a wide range of choices and attentive staff. The service from the staff was of high quality, particularly from the cleaning lady and concierge. The overall experience was excellent.

Nothing at all.

The hotel is conveniently located near the MTR, making it easy to explore the city. It is also in close proximity to the bustling Dongmen shopping area, allowing guests to enjoy a variety of retail options. The rooms are spacious, comfortable, and well-maintained, providing a pleasant stay for guests. The staff is friendly and helpful, ensuring a positive experience throughout the stay.

The lobby bar lacks the same level of refinement as the rest of the hotel, which may be disappointing for some guests.

No cancellation fees, refunded full week. Spacious rooms, twice the size of Hong Kong. Exceptional cleaning services, topped up and cleaned daily. Convenient location, close to shops and subway station. Kind staff. Close proximity to Domen market. Comfy and large beds. Money exchange at better rate nearby

Could not be improved in any way.

The hotel is conveniently located near the subway station and shops, making it easy to explore the city. The rooms are spacious and comfortable, providing a relaxing stay. Additionally, the hotel offers an indoor heated swimming pool, which is a great feature for guests to enjoy.

I experienced some issues during my stay. there was a confusion with my hotel membership number, which took some time to resolve.

Stayed at a hotel for Easter holiday, and it was an average experience. the best aspects were the view from the room, which was nice, especially at night. the bed was very comfortable, which allowed for a good night's sleep. the hotel's location near the main shopping district was also convenient for exploring the area.

The worst aspects were the poor customer service, the limited choice of amenities, and the lack of cleanliness in the bathroom. the staff didn't seem interested in providing any support or information for activities in the area.