Efficient and helpful staff, including an intern from Mexico who went out of their way to assist with freezing cold packs. Fruit snack provided each evening. George, a staff member, organized courier service for heavy suitcases at a reasonable price. Very service-oriented establishment with comfortable rooms and reasonable rates.

Comfortable rooms, reasonable rates. Staff very kind, general manager gave red wine. All staff helpful and efficient, brought fruit snacks. Mexican intern froze cold packs for medicine. George arranged courier service for heavy suitcases. Very service oriented. Good location.

The hotel was located in a convenient area, near the center at the new district. The room was clean and comfortable, with reasonable rates. The staff were incredibly kind, helpful, and efficient, providing excellent service.

Hard to think of anything.

New, high-rise hotel in Suzhou's new town. Rates were reasonable, and the room was comfortable. Staff were kind and helpful, even arranging courier service for heavy suitcases. Healthy evening snack of fruit provided. a service-oriented hotel.

The location was convenient and offered easy access to nearby attractions. the room was comfortable and had all the necessary amenities. Additionally, the staff were friendly and accommodating.

The breakfast was subpar, with oily food that left a strong smell on the second floor. the room configuration was also strange, as the entrance led directly into the bathroom, allowing for shoes to track dirt and germs throughout the area, which I found to be unsanitary.

The hotel is conveniently located near the center at the new district, making it easy to explore the city center. Previous guests have mentioned the comfortable rooms, reasonable rates, and kind staff. For example, one guest received a French red wine as a gift from the General Manager, showing the warm hospitality. The location and the friendly staff are definite advantages of this hotel.

It would have been better if there was a restaurant in the hotel for more than just breakfast.

We were impressed with the comfortable rooms and reasonable rates at Mercure Suzhou. The staff went above and beyond to accommodate us, even freezing cold packs for my husband's medicine. The location was also great. we highly recommend this hotel.

Great location with easy access to key attractions and transportation. the room was comfortable and reasonably priced, and the staff were kind and resourceful.

There were a few aspects that could be improved upon. the breakfast food was not the best and had an oily smell, and the room configuration was a bit strange with the bathroom being the first thing you enter.

We had a fantastic stay at this place! The hotel is conveniently located near the center of the new district, making it easy for us to explore the city. The room was very comfortable and well-equipped with amenities such as air conditioning, a mini-bar, and a flat-screen TV. The staff were extremely friendly and went above and beyond to ensure our stay was enjoyable, even offering us a welcome drink upon arrival. The on-site restaurant provided delicious meals and the room service was prompt and efficient. We also appreciated the free Wi-Fi and the secure on-site car park. the location, service, and facilities of this hotel exceeded our expectations.

This place is highly recommended for families looking for a luxurious and comfortable stay.

Comfortable rooms, reasonable rates, kind staff, warm hospitality, helpful and efficient service, healthy evening snack.

Nothing all excellent.

All staff incredibly helpful, efficient. Friendly intern, George arranged courier service. Stress-free stay. Service-oriented hotel.

Didn't dislike anything about the property.

I recently stayed at this hotel and I must say, it exceeded my expectations in every way. The location of this place is perfect, right near the center at the new district, making it extremely convenient to explore the city. The service here is top-notch, with friendly and helpful staff who went above and beyond to ensure a comfortable stay. The room was very well-appointed with all the necessary amenities such as air conditioning, a mini-bar, and a sitting area. The free toiletries provided were of high quality and the electric kettle in the room was a nice touch.

I would highly recommend this hotel to families as well.

The staff were incredibly helpful, kind, and efficient. The intern from Mexico went above and beyond to assist with our needs. George, another staff member, arranged a courier service to forward our heavy suitcases for a reasonable price. The hotel is very service oriented and the room was comfortable.

Nothing for me.

I had a superb stay at the newly opened Mercure hotel in Suzhou. The room was comfortable and the rate was reasonable. The general manager even surprised me with a delicious French red wine. The location was also convenient.

I recently stayed at this hotel and I must say, it was a fantastic experience. The location was perfect, being right in the center of the new district. This made it very convenient for exploring the city and all it had to offer.

I would highly recommend this hotel to anyone looking for a luxurious and comfortable stay.