The staff were fabulous and very helpful, excellent location close to the lake and subway, pool and sauna were great, well-priced hotel.

All was good.

Pleasant and helpful staff. Value for money and comfortable stay. Excellent service, spacious room with lake view and comfortable bed. Varied breakfast choices. Highly recommend visiting the nearby modern art museum for a unique experience.

We spent our thanksgiving at this fabulous hotel and it was one of the best experiences we had. The location was perfect, just a short walk from a beautiful lake and with a subway station right next door, we were able to explore the city with ease. The pool and sauna were fantastic, and we enjoyed relaxing there every evening. The staff were helpful and always willing to go the extra mile to ensure we had a great stay.

The service at the hotel's restaurant. However, this was a minor issue and did not affect the overall enjoyment of our stay.

Great Experience at Shangri-La Nanjing

During my stay at Shangri-La Nanjing, I had a very pleasant experience. The hotel was well-managed and everything was in excellent condition. The service provided by the staff was outstanding, ensuring that every detail was taken care of to make my stay comfortable. I was impressed by the professionalism and attention to detail shown by Miss Melinde, the General Manager. She was on top of everything, from food arrangements to making guests feel at home. The hotel provided a high level of cleanliness and comfort, making it a great choice for both business and leisure travelers. The high-speed WiFi and comfortable rooms were perfect for business travelers like me, especially after long meetings. The hotel also offered quality fruit in the rooms, which was a nice touch. Although there were a few areas for improvement, such as grooming and room service, overall, I would highly recommend this hotel for its excellent service and amenities. I had a great and comfortable stay at Shangri-La Nanjing and would definitely come back on my next visit to the city.

The location of this hotel is fantastic, with the Xuanwu lake just a short walk away. It's also situated in the heart of the shopping district, making it convenient for those looking to explore the city's bustling streets. The rooms are spacious and clean, providing a comfortable stay. The staff is friendly and helpful, always ready to assist with any needs that arise.

The hotel's restaurant had poor service and lackluster food options.

The hotel has a fantastic lake view, with upgraded rooms on the upper floors. The windows offer a wide and open view of the lake, and the breakfast selection is wonderful. I highly recommend visiting the 四方現代美術館, a tour spot that showcases architectural masterpieces by renowned architects. It's a must-visit in Nanjing.

Felt instantly at home and had no complaints whatsoever.

This hotel has exceptional hospitality, providing warm and unforgettable experiences. Special occasions were well catered to with birthday cakes delivered to both restaurants and guest rooms. The staff, particularly Eve and her colleagues, were friendly and customer-oriented, making the stay luxurious and exclusive. The hotel amenities, including the location near a subway station and Xuanwu Lake, made it easy to explore the city.

The hotel needs some refurbishment, as we noticed worn and faded furniture throughout. We also experienced a minor issue with flashing LED lights in our room that disrupted our sleep.