The customer service led by the GM and his team is exceptional. The breakfast buffet is fantastic. The rooms are spacious with two double beds. Complimentary transport to Canton Fair is convenient. The location is beautiful and central. Many restaurants and food options nearby.

The hotel is conveniently located near major attractions and a subway station, making it easy to explore the city. The decor is modern and lively, creating a fun and vibrant atmosphere. The staff provides excellent service, with special mention to Patrick at the Club Lounge who went above and beyond to ensure a pleasant stay. As a Platinum Premier Elite member, I appreciated the complimentary dinner selection offered when I missed the usual dinner hours.

The food was of poor quality and expensive, especially considering the issues with seafood, dimsum, steak, and desserts. Despite being a platinum member with a discount, the overall experience did not match the price paid.

I recently stayed at a hotel in the center of the city, close to major attractions like Canton Tower and in New Town. The location was perfect, as it was near to everything I needed and even next to a large park where I could relax. The room I stayed in was spacious and well-designed, with a comfortable bed and a separate toilet and bathroom. The service provided by the staff was competent and the breakfast at the on-site restaurant was amazing.

I did notice that some areas of the hotel were a little rough around the edges. For example, there were wires protruding from the light panel in the bathroom and corners were not clean and showing signs of wear and rusting.

My first experience with W was truly unforgettable. As a silver elite member, I was thrilled to receive an upgrade to a higher floor with stunning views. The check-in process was smooth and the staff made sure that I had a late check out until 2pm, allowing me to fully enjoy my stay. It was a relief to have such excellent service at the beginning of my trip.

Although there was some renovations happening on the 19th floor, the staff took immediate action to address the issue. They were apologetic and understanding, offering solutions to make my stay more comfortable.

La posizione centrale nel cuore della città vecchia mi ha permesso di esplorare comodamente questa città affascinante. La pulizia dell'hotel era impeccabile, offrendo un ambiente piacevole e accogliente durante il mio soggiorno. Il personale è stato estremamente cordiale e disponibile, offrendo un servizio eccellente. Inoltre, la colazione era deliziosa e abbondante, permettendomi di iniziare la giornata con energia.

Non ho potuto rimanere ancora.

I had an incredible stay at this hotel. The staff was attentive and friendly, making me feel welcomed from the moment I arrived. The room was spacious, clean, and comfortable, providing a relaxing environment. The hotel facilities were top-notch, with a modern and elegant interior that exuded luxury. The buffet breakfast offered a wide selection of delicious options, perfect for starting the day off right. Additionally, the hotel's location was convenient, with easy access to nearby events and attractions. Transportation options and parking were also readily available, making my stay hassle-free.

Didn't dislike anything about the property.

Friendly staff, genuine service, nice decorations, birthday cake, spacious room.

There was nothing I didn't like.

The staff at this hotel are incredibly welcoming and helpful. They always greet me with a big smile and go out of their way to assist me. The hotel facilities are top-notch, and I particularly enjoyed the massage services provided by Linda. The breakfast buffet is outstanding, with a wide variety of delicious options. The location is perfect, with easy access to the Canton Tower and the Liede subway station. There are also many restaurants and food options nearby.

Absolutely nothing.

Excellent staff, friendly and English-speaking. Spacious, clean room near elevator. Small but adequate gym. Delicious, albeit expensive, breakfast. Convenient location with nearby restaurants and shops.

The decor at the hotel is pretty amazing and the disco is cool. The bed is amazingly comfortable and the room has all modern conveniences, including an intelligent toilet and great lighting. The facilities are super clean and the furniture is comfortable and trendy. The staff is warm and helpful, making the overall experience enjoyable.

The staff at the hotel made me feel like I was visiting family, as they were always ready to help and nothing seemed to be too much trouble.

Staff friendly, genuine service, nice decorations, spacious & clean room, helpful staff.

For us it was ideal.

Great location close to many attractions and public transport. the staff is friendly and helpful, providing excellent service. the room is spacious and modern, with comfortable beds and high-quality amenities. Breakfast is delicious, with a wide variety of options to choose from.

The gym is quite small and limited, with few machines available.

I recently stayed at W Guangzhou for a few nights and had a fantastic experience. The staff were incredibly friendly and exceeded my expectations, especially the genuine lady who checked me in. The birthday decorations and cake in the room for my girlfriend's birthday were a memorable touch. The customer service, led by GM David, was exceptional. The rooms were spacious with comfortable beds, and I loved the futuristic toilets. The hotel is beautifully located near Central Park and within walking distance to Canton Tower, with many nearby restaurant options. I couldn't imagine staying anywhere else!

I would highly recommend this hotel.

Exceptional customer service, delicious breakfast buffet, spacious rooms with double beds, convenient complementary transport.

Nothing everything was great.

Amazing decor, cool disco, comfortable bed, modern amenities like intelligent toilet. Excellent English-speaking staff, resolved issues with taxi driver. Spacious, clean King room near elevator. Small gym with water bottles, towels, and American news channels. Delicious but pricey breakfast, loved fresh juice/smoothie bar. Convenient location with plenty of nearby restaurants and shops.