The value for the money was exceptional. The room was spacious and filled with natural light, making it very comfortable to relax after a long day exploring. The location was perfect, connected to a large mall and easily accessible to the airport and other areas of the city. The staff at W were incredibly friendly and went above and beyond to ensure we had a great stay. From the moment we arrived until we left, their professionalism and attentiveness impressed us. They even offered to be tour guides during the typhoon, which was unexpected and appreciated. Special mention to Alex and Rene for their outstanding service. Highly recommend this sophisticated hotel with skilled staff.

The only thing that could have made the breakfast experience better was if the QR code login process for booking was quicker and more efficient. It took quite a long time to log in and out multiple times, causing inconvenience.

Friendly staff, comfortable room, stunning view, delicious breakfast, great location.

No complaints.

The W hotel in Hong Kong offers a large mall and convenient access to the airport and MTR, making it easy to explore the city. The staff, especially Alex and Rene, are exceptionally helpful and go above and beyond to ensure a fantastic stay. The rooms are spacious with simple yet elegant decor, and thoughtful touches like an iPhone charger and courtesy phone. The mini bar is well-stocked, although pricey. The breakfast in bed is excellent, and the hotel provides easy access to the internet. The slippers provided are of great quality, and the bar staff and room cleaner are friendly and accommodating. The pool, albeit small, offers a great view. a fantastic experience!

Felt at home, nothing to complain about.

Amazing staff, special birthday surprise, great room decor, well-stocked mini bar, excellent breakfast.

Can't fault anything about it.

My stay at W was absolutely phenomenal. From the moment we arrived, we were treated like VIPs. The staff knew our names and made us feel so special. The personalized service was beyond anything I've experienced before. The room was stunning, with breathtaking water views. We were even surprised with a sweet gift and our favorite drinks upon arrival. The attention to detail and the curated experience really made our stay magical. I highly recommend this hotel for an unforgettable experience.

Excellent service, luxurious room, endless amenities, great poolside experience, strategic location.

Nothing that I didn't like.

Loved the convenient location of the hotel, with easy access to the nearby shopping mall and train station. Made exploring the city a breeze. The staff were attentive and friendly, always going out of their way to ensure that my needs were met. Enjoyed the delicious breakfast options, with a wide variety of choices to satisfy any appetite.

The hotel staff did not provide adequate compensation for the inconvenience. The customer service could have been better in dealing with this issue and showing genuine concern for my comfort.

I had a fantastic stay at this hotel. The cleanliness of the rooms and facilities was impeccable. The hotel provided all the necessary amenities, and the breakfast buffet had a wide variety of delicious options. The staff were extremely friendly and attentive to all my needs. They went above and beyond to make my stay comfortable and enjoyable.

There was nothing I didn't like.

Great accommodation, friendly staff, efficient service, fantastic restaurant selections, warm welcome with fruits and message card, amazing staff going the extra mile.

Nothing it was perfect.

Excellent service, luxurious room, endless amenities, great poolside experience, accommodating staff.

Nothing negative to say.

Great location, friendly staff, upgraded room, fun amenities, immediate response to issue with shower, thoughtful surprise gesture.

Absolutely nothing.

The hotel offered complimentary welcome drinks upon arrival, which was a nice gesture. The location of the hotel was perfect, as it was close to many tourist attractions and public transportation. One of the best aspects of the hotel was the stunning views from the rooms, with a wide ocean view that took my breath away.

The check-in process was quite slow and inefficient, which was frustrating after a long journey. The overall service from the staff was lacking, as they seemed indifferent and unresponsive to guest requests.

The bed was incredibly comfortable. Bliss spa was nice. Great location near shopping center. Staff went above and beyond. Later checkout was granted. Fabulous pool and spa. Excellent massage. Impressive views from pool.

Couldn't fault.

I recently stayed at a hotel in HK and had a wonderful experience. The W team went above and beyond to help me plan a surprise proposal for my fiancé. They followed up on every detail from start to finish. The room was spacious and tastefully decorated, with nice touches like an iPhone charger and courtesy phone. The breakfast in bed was amazing, and the internet was easily accessible. The staff were friendly and responsive, and the pool had a great view. I highly recommend this hotel to anyone in search of a modern and appealing stay.

Totally recommend this hotel.

Spacious rooms, modern decor. HDMI cable provided by staff. Gym has a great view and boxing bag. Staff went above and beyond, setting up surprise birthday room, drinks vouchers, and birthday cake. Later checkout granted. Unique experience. Mind-reading service, providing coke and ice. Convenient walk through shopping center from Kowloon airport exit.