The location of this hotel is fantastic, within walking distance to both a metro station and a shopping mall. The staff here is lovely, always willing to assist with any needs or questions I had. I was impressed with how clean the rooms were and the fast internet connection provided. Additionally, having an ATM in the lobby was very convenient. The hotel also offers airport pickup, which was a handy service to have.

While my stay at this hotel was great overall, there were a few minor issues. The wifi configuration could have been better, as it didn't work on my laptop.

Superb bed, very comfortable room, and very clean. Newly built/refurbished. Quiet area. Metro ride to city center. Friendly and helpful staff. Good value for money. 8-min walk to subway station with supermarket and restaurants nearby. Plenty of banks/ATMs around. Gas station near hotel for cheaper drinks. Modern and beautiful hotel. On-site restaurant. High-level breakfast. Parking available, but recommend parking near hotel. Easy access to metro and shopping malls. Junior suite with extra space. Super comfortable bed. Warm room. Fresh air on 11th floor. Awesome views at night. Excellent location for driving with secure parking.

Felt super comfortable, no reason to complain.

I had a fantastic stay at this hotel! Occidental provided a peaceful atmosphere, located just 600m from the nearest metro station. The rooms were clean and tastefully decorated, with comfortable beds for a good night's sleep. The breakfast options were plentiful and delicious. The staff members were always friendly and ready to assist.

Located in a quiet part of town with easy access to major attractions, the hotel is a convenient base for exploring the capital city of Czech Republic. The Pankrak metro station is just a short walk away, providing quick and convenient transportation to the city center. The rooms are comfortable, clean, and modern, with all necessary amenities. Guests can enjoy a delicious and varied breakfast, ensuring a good start to the day.

Some guests experienced issues with room amenities such as TV, air conditioning, and shower leakage.

Great accessibility, tasty breakfast, comfortable beds, close to metro station, clean.

Everything great.

Easy Metro access, local malls nearby. Junior suite had extra space, comfy bed, warm room. Limited natural fresh air on 11th floor. Stunning night views. Convenient for driving, spacious secure parking for 70Kr. Several nearby amenities including shop, bar with national cuisine, and petrol station. Clean room, great breakfast. Recommended for Prague stay.

I recently stayed at a luxurious 4-star hotel in Prague and I had a wonderful experience. The staff were incredibly friendly and welcoming from the moment I walked into the lobby. They even showed me the room before I made any payment, which was very thoughtful. The room itself was spacious and clean, with a modern bathroom. The hotel is conveniently located close to the metro, making it easy to explore the city. The breakfast buffet offered a wide range of delicious options, it was the best I've had in a hotel. Nearby, there are also fine dining restaurants to choose from. I highly recommend this hotel for a comfortable and enjoyable stay in Prague.

In terms of drawbacks, I can't think of any negative aspects about this hotel. In fact, I would recommend it to anyone looking for a luxurious and comfortable stay.

Great Service Recovery

During my stay at the hotel, I had an issue with the towels not being delivered despite multiple calls to reception. However, the staff was quick to address the problem and took immediate action to ensure I received fresh towels. They were apologetic and attentive, making the situation right and showing their commitment to resolving guest concerns. This level of service recovery impressed me, highlighting the dedication of the hotel staff. Their efforts turned around what could have been a negative experience, and I appreciate their responsiveness. I'll recommend this hotel for its exceptional service recovery and commitment to guest satisfaction.

Had a fabulous Xmas stay, with great complementary mulled wine and mince pies in the cozy lobby. Perfect location for sightseeing, walking distance to major attractions. Enjoyed the stunning views of the city from the room, especially at sunrise.

The towels were not replaced on time and the bed was not very comfortable. However, the friendly staff and delicious breakfast made up for it.

I recently stayed at a 4-star hotel near my work location, and I had a great experience. The staff at this hotel were incredibly friendly, making me feel welcome from the moment I arrived. The room itself was clean and modern, with a very comfortable bed that guaranteed a good night's sleep. Another great feature of this hotel was the free WiFi, which made it easy for me to stay connected during my business trip. Additionally, the hotel's location was perfect for me, as it was close to bus and metro stations, providing convenient transportation options to the city and nearby areas. I highly recommend this hotel for its enhanced comfort, quality services, and excellent value for money.

In terms of downsides, I can't really think of anything negative to say about this hotel. The staff were friendly and helpful, the bed was comfortable, and the location was convenient.