We had a fantastic stay at a charming hotel in a fun artsy-boutique French country style that we loved. The hotel had superb facilities, including a swimming pool and a restaurant. The location in pretty Kaysersberg was perfect, with easy access to nearby wineries and lovely small villages. The staff was friendly and welcoming, making us feel at home throughout our stay.

No complaints.

Family-run business, friendly staff, French language, integral part of Kaysersberg, great food. Perfect experience, highly recommended.

There was nothing I didn't like.

Great boutique hotel with superb food. Cosy place with character and style. Very good service. In a picturesque town with easy access to various stores and attractions. Air conditioning worked great. The beds were very comfortable. The staff was courteous and pleasant. The toiletries had a wonderful smelling fresh forest/tree scent. Convenient location near everything.

Hotel not worth 5* due to poor customer service. Problems with the Tesla charger caused disruptions to our trip and no compensation was offered.

The staff were extremely pleasant and attentive, speaking good English. The location was perfect, situated in a charming village with beautiful views of the vineyards. We were pleasantly surprised with an upgrade to a suite, which was well-fitted and comfortable.

The breakfast was quite expensive at 30 euros per person, and we found it to be overpriced compared to other hotels we have stayed at. Additionally, there was some noise in the morning from passing lorries, which disrupted our sleep a bit.

We got excellent value for our money and our room had a stunning view of the vineyard and medieval tower. The location was perfect, right on the edge of the old town, and the staff made us feel so welcome.

The morning meal could use some improvement.

The location in the center of the charming village of Kaysersberg was perfect. We could easily walk to explore the old town and enjoy the beautiful views of the castle on the hill. The hotel facilities were excellent, with a lovely courtyard and a hot tub that we enjoyed. The cleanliness of the room was impeccable, ensuring a restful stay. The breakfast was simply perfect, with a charming dining area and a delicious variety of food options. The staff were friendly and welcoming, adding to the overall experience.

Everything great.

The beds were very comfortable and provided a good night's sleep. Additionally, the location of the hotel was convenient, making it easy to access nearby attractions. Another advantage was the fantastic food at both the gourmet restaurant and the regular restaurant.

There were a few negative aspects to our stay. The wifi was quite poor and sometimes didn't work at all.

The location of the hotel was great, as it was close to all the stores and attractions in the town. It was also easy to walk around and explore. Additionally, I appreciated the fact that the staff allowed us to check into our suite early, which was a nice gesture.

There were a couple of negative aspects during our stay. the TV and internet in our room went out right after we checked in and didn't come back on until the next morning when we were leaving.

Great atmosphere with a view of an old castle and vineyards. Restaurant serves excellent dishes with a variety of Alsace wines. Family-run business adds a unique touch. Convenient location in a quiet spot near the village. Would definitely return.

We had an incredible stay at this hotel. Everything exceeded our expectations. The cleanliness was exceptional, and the hotel facilities were top-notch. The location in the center of this charming city was perfect, with easy access to transportation. The staff went above and beyond to ensure our comfort. The breakfast spread was delicious, with a wide variety of regional delicacies to choose from. We also had the pleasure of enjoying a gastronomic lunch at the Winstub, which we absolutely loved. a truly unforgettable experience.

Nothing, all excellent.

I got great value for my money at this hotel! The room was fantastic, beautifully decorated with a super comfortable bed. The location was stunning, surrounded by vineyards and an old castle in the distance. The staff were amazing, speaking perfect English and being incredibly helpful. They even welcomed my dogs with treats and a water bowl in the room. a faultless stay!

The breakfast offerings could be improved with a wider variety of options.

Wonderful setting in the heart of Kaysersberg. Quiet location. Garden rooms with vineyard views. Excellent breakfast with homemade treats. Delicious and reasonably priced dinner at the Winstub. Lovely courtyard and hot tub. Michelin-starred restaurant.

Absolutely nothing to say about dislikes.

Luxurious hotel, balcony with wine field view, excellent food and service, central location, family-run business, charming staff.

None.

Luxurious room, air con in heatwave, friendly staff, beautiful country views, easy access to village.

The food at the hotel was amazing, with a wide variety of dishes that never disappointed. The atmosphere was warm and cozy, and the staff provided personalized service. The location of the hotel was great, offering fantastic views of the surrounding area. Plus, the pool and spa area were a nice addition to the overall experience.

Additionally, there were no English TV channels available, which would have been a nice option to have.