The reception at Mercure was warm and welcoming, and the service throughout our stay was thoughtful and considerate. Our room was spacious, well-furnished, and incredibly comfortable. The breakfast provided was satisfying, and the dining room staff were attentive. Despite a few minor drawbacks, such as limited dining options on-site and difficulties with parking, I would highly recommend this hotel for a comfortable and convenient stay in Troyes. I was impressed with my experience at Mercure and would gladly return.

Conveniently located with helpful English-speaking staff. Comfortable room with excellent shower. Good breakfast and secure underground parking available. Efficient and polite service throughout the stay.

Personalized and attentive service made our stay at Mercure truly exceptional. The staff went above and beyond to accommodate our needs, helping us store our roof box and assisting my mother when she felt unwell. The central location and onsite secure parking were also major plus points. I highly recommend this hotel for its top-notch customer service and great location.

Spacious rooms with great facilities and comfortable bedding. Friendly and efficient staff. Clean throughout. Convenient car parking. Well-located, close to restaurants and attractions. Attractive town with old buildings and pedestrian areas. A pleasant overnight stay.

Nothing, all excellent.

We had a fantastic stay at this hotel! The reception staff were incredibly friendly and helpful, even speaking English to accommodate our language barrier. The location was perfect, just a short walk from the historic center of the city. The rooms were spacious and comfortable, with great amenities like a fridge and safe. The breakfast spread in the morning was excellent, offering a wide selection of delicious options.

We highly recommend this hotel to anyone looking for a luxurious and comfortable stay.

As a couple traveling through France, we stayed at Mercure for one night. The reception staff were helpful, and the room was comfortable. Despite the lack of air conditioning, the fan provided was a fair compromise. The restaurant meal and breakfast were delicious and satisfying. The hotel's attractive building, good location, and secure covered parking were greatly appreciated. My husband was delighted with the kettle and tea/coffee making facilities in the room, as well as the bottles of water in the fridge. a spacious and quiet room made for a pleasant stay.

Strongly recommend this hotel.

We had a fantastic stay in this hotel near the beautiful town centre. The location is perfect, just a short walk to the old town with its lovely restaurants and bars. The cleanliness of the hotel was exceptional, and the facilities, including the parking, were top-notch. We especially enjoyed the breakfast, which had a wide selection of choices and was replenished until 11.00. The staff, including Guillaume, who served as both a superb barman and host, were welcoming and helpful throughout our stay.

Nothing, it is perfect!

A Stylish Gem in a Perfect Location

I had a wonderful stay at a stylish hotel with a perfect location in the heart of a charming town in France. The modern and comfortable rooms provided stunning views of the town, especially during sunset. The hotel staff were welcoming and the food simply delicious. Plus, secure parking was conveniently available. I highly recommend this gem of a hotel.

Comfortable, clean, convenient location, friendly reception, spacious room, easy parking.

Nothing, all was good.

Great sized room. Good price for junior/family suite. Bed and room were comfortable and peaceful. Staff were friendly and polite. Received free breakfasts as a result of issues.

Felt so much at home, no complaints whatsoever.

The staff was incredibly friendly and helpful, from the receptionists to the cleaners and bar staff. They were all polite and went out of their way to assist us. The rooms were spacious and comfortable, perfect for our group of four. The cleanliness of the hotel was exceptional, with everything well-maintained and spotless. The location was fantastic, very close to the city center and within walking distance of the main square, where you can find numerous bars and restaurants. Additionally, the hotel had a convenient underground parking facility next to it, ensuring easy access and plenty of allocated spaces.

Nothing negative to say.

The secure underground parking was a major plus, making it easy to safely park my car. The breakfast provided a wide variety of choices, and the staff was very helpful and friendly. In terms of location, it was conveniently situated just a few minutes' walk from the city center, making it easy to explore all the sites.

Nothing to complain about at all.

Reception staff friendly and helpful. Large, clean, and quiet room. Convenient location with nearby restaurant and secure parking. Excellent breakfast selection.

Convenient location. The hotel is situated just a short walk from the town center, making it easy to explore the area. The underground parking was a great advantage, providing a safe place to park my car. Additionally, the rooms were clean, modern, and spacious.

Limited staff. Tables were not being cleared promptly, and guests had to clear them themselves. The food in the buffet ran out and was not replenished in a timely manner.

The privilege room was excellent, very spacious with a comfy bed and a bonus balcony. The cleanliness of the room was top-notch, and I loved being able to enjoy a glass of bubbly on the balcony every evening. The hotel facilities were great, and the breakfast was perfect with a wide selection. The staff provided top customer service and were very helpful. The location was ideal for exploring this city, with the main square and all the bars and restaurants within walking distance. The onsite parking was secure and convenient.

No issues