Database friendly and very accommodating staff. Clean rooms. Nearby the city.

Felt like treated like royalty, no complaints.

Had a great time during my Easter stay at this hotel! The location was perfect, with easy access to public transportation and all the attractions. The breakfast was fantastic, with a wide variety of delicious options to choose from. The room was clean and comfortable, and the staff were friendly and helpful.

I was disappointed that parking was not included in the room fee and had to be paid for separately. It would have been better if the hotel offered a more affordable parking option or included it in the overall price.

Marvelous breakfast, friendly staff, walking distance to 'harbor city' and S-Bahn within 10 minutes, 5-minute walk to Mehr! Musical Theatre.

Very clean rooms, perfect size for a family of 4. Kids enjoyed the comfortable sofa bed. Convenient location, 5 minutes from S-Bahn for easy access to attractions. Air conditioning worked well during hot summer stay.

We had a fantastic stay at this hotel. The cleanliness was impeccable, and the hotel facilities were modern and stylish. The location was just out of the main city center, but still close enough to walk to all the restaurants easily enough. We were also pleased with the transportation options nearby, as the S-Bahn station was only a 5-minute walk away. Additionally, the staff were friendly and accommodating, providing us with a child cot for our little ones. The room was comfortable, and we appreciated the air conditioning on a hot summer day. The bed and pillows were super comfortable, and we enjoyed having a coffee maker and a variety of coffee options in the room. The toiletries provided were of good quality, and we loved the nice café on the 1st floor. Lastly, the small touches, like apples at the reception, added to our pleasant experience.

All good.

We had a wonderful stay at this luxurious hotel in the heart of the business area. The location was perfect for our business meetings and it provided easy access to major attractions in the city. The hotel staff were extremely friendly and went above and beyond to provide excellent service. We were impressed with the room amenities, including the heating, air conditioning, and tea and coffee facilities. The in-room safe provided added security for our valuables. The hotel also had a beautiful terrace where we could relax and enjoy the view. the comfort and quality of service at this hotel exceeded our expectations.

We highly recommend this hotel to all travelers.

Exceptional breakfast and comfortable beds. Conveniently located to major attractions. Sauna, minibar, in-room safe, and housekeeping provided every alternate day. Restaurant staff provided exceptional service and attention to detail.

Nothing not to like.

Centrally located to attractions, with sauna, minibar, safe, and housekeeping every alternate day. Exceptional service from restaurant staff Rey and Mo.

Friendly staff: The hotel staff were really nice and helpful during our stay. They made us feel welcome and provided assistance whenever we needed it. Good location: The hotel was conveniently located, with easy access to key attractions and amenities. We were able to explore the city easily and found everything we needed within walking distance. Clean rooms: The rooms were kept clean and tidy during our stay, which made for a comfortable and pleasant experience. The housekeeping staff did a good job of maintaining the cleanliness of the hotel.

Slow check-in: The check-in process was quite slow, which was a bit frustrating, especially after a long journey. We would have appreciated a quicker and more efficient check-in experience.

I got great value for my money at Mercure! The room was clean and comfortable, and the location was convenient for exploring the city. The staff were incredibly friendly and helpful during my stay.

The only thing that could have made the morning meal better was if there were more vegetarian options available.

I was pleasantly surprised by the cleanliness and comfort of the room at Mercure Hotel Hamburg City. The pillows provided both feather and non-feather options, which was great for someone with allergies like me. The mini-fridge and coffeemaker were convenient amenities. The bathroom lighting was decent and the shower had good water pressure and hot water. I also appreciated the presence of a hair dryer and a magnifying mirror in the room. The hotel also offered a room safe for storing valuables. The breakfast provided was good and there was a strong WiFi connection throughout the hotel. Parking was available at both an open-air lot and a garage for a reasonable fee.

During check-in, there was a slight delay, but it was understandable as we arrived before the official check-in time. The room lighting was a bit dim at night, making it difficult to see clearly.

Spacious rooms, amazing shower, free minibar, comfortable bed, good coffee selection, quality toiletries.

None.

The location of the hotel is very convenient, as it is within walking distance of the city center. It is also easy to reach from the main train station. Additionally, the hotel is directly next to the area I wanted to attend. The room was small but nice, and the bathroom was clean with a great shower. The staff was friendly and checking in and out was quick. The hotel also had a restaurant where I could get a nice Espresso.

The beds were quite uncomfortable, and the pillows were not very good.

We had a great experience at this hotel! The staff were so helpful and accommodating, allowing us an early check-in as we had requested. The coffee shop was a lovely place to enjoy a delicious bagel and a cup of coffee. The location was perfect for us, as it was in a business area where we had some meetings to attend. The room was comfortable and spacious enough for our family of four, and the air conditioning was a lifesaver on a hot summer day.

We highly recommend this place to everyone.

I recently stayed at Mercure Hotel and had a fantastic experience. The staff was incredibly friendly and helpful, and the breakfast spread was absolutely marvelous. I was pleasantly surprised to discover that the new 'harbour city' was within walking distance, making it easy to explore. The hotel itself had a modern and interesting design, and the rooms were spotlessly clean. Additionally, the location was convenient, with the S-Bahn and Mehr! Musical Theatre just a short walk away.