Fantastic gym. Comfortable bed. Good-size mini fridge. Friendly and knowledgeable staff. Great location. Nice airport shuttle.

Excellent structure in a safe neighborhood, 15 minutes from the airport. Great facilities, outdoor pool and jacuzzi. On-site clinic for antigenic tests, results delivered in less than two hours. Helpful, friendly staff. Business Lounge and restaurant offer good service. Comfortable rooms and beds.

I had a fantastic stay at a well-located hotel with great amenities. The gym was top-notch, the bed was comfortable, and there was a good-size mini fridge in the room. The staff were friendly and knowledgeable, and the airport shuttle was a nice convenience.

The hotel is located in a safe area with lots of restaurants, bars, and several pharmacies nearby. The cleanliness of the hotel is impeccable, and the facilities, including the outdoor pool and jacuzzi, are great. The staff is very friendly and always ready to help. We appreciated the convenience of the hotel's transportation service and the ample parking available. Additionally, the breakfast buffet was amazing, and the quality of the sheets in our room was exceptional.

Nothing, all excellent.

Delicious food, friendly staff, accommodating service, comfortable beds, clean rooms, good security.

Almost perfect.

I had a fantastic stay at the hotel. The rooms were clean and comfy, and the hotel facilities were outstanding. The pool was big and heated, perfect for a relaxing swim. The staff, especially Miguel and Manuel, were incredibly helpful and made my stay enjoyable. The location of the hotel was ideal, located in a nice and safe neighborhood with plenty of restaurants and bars nearby. Additionally, the hotel provided valet service and transportation, making it convenient for me to explore the city.

No issues.

The staff was incredibly attentive and friendly, making me feel right at home. The food at the buffet breakfast was delicious and offered a wide variety of options. I especially appreciated the fresh coffee and juice prepared for my early departure. The hotel also has a convention center, which is a great plus for organizing events. I highly recommend this hotel for a great stay in Guatemala.

The staff was amazing, always attentive and friendly. The hotel had a convention center for team coordination. Delicious buffet breakfast with diverse dining options. Early morning prepared fresh coffee and juice. Airport shuttle available every 30 minutes. Located in a vibrant area with plenty of food and shopping options. The bar hosted enjoyable dance evenings. Outstanding structure in a safe neighborhood, only 15 minutes from the airport. Great outdoor pool and jacuzzi. Internal clinic offering antigenic tests with quick results.

Felt right at home, couldn't find a single reason to complain.

I recently stayed at The Westin in Guatemala for a business trip, and I couldn't have been happier with my experience. The staff was incredibly friendly and attentive, and the hotel's convention center was perfect for coordinating with my team. The food at the main restaurant was delicious, and they even prepared fresh coffee and juice for my early departure. Plus, the hotel's unique onsite clinic provided convenient antigenic testing for international flights.

Couldn't recommend this hotel more.

The hotel is located in a safe area with several pharmacies nearby, making it convenient for any medical needs. There are also plenty of restaurants and bars in the vicinity, offering a variety of dining options. The rooms are well-maintained, with efficient housekeeping services ensuring cleanliness.

The staff could improve on their transportation recommendations, as there were instances where they were not aware of highly-rated restaurants or provided inaccurate estimates on travel times.

The pool and hot-tub were enjoyable, and the food and beverage service to the room was friendly and attentive. The restaurant staff were also warm and attentive. The cleaning staff was exceptional and efficient.

The receptionists were not welcoming or helpful, and often seemed annoyed by requests. The staff provided incorrect information about room assignments and amenities.

What a fantastic family-friendly hotel! The breakfast buffet was absolutely amazing, with plenty of local choices and friendly chefs. We really appreciated the filtered water - no need to use bottled water for brushing our teeth. The pool area was pristine, and the staff was incredibly helpful. We also enjoyed the beautiful spa and workout area. Plus, the porter was quick to switch our room when we asked for a two-bed and got a single.

The room service was slow to respond to our requests; we waited over 30 minutes for a sandwich!

I recently stayed at a luxurious 5-star hotel and it truly exceeded my expectations. From the moment I arrived, the staff provided impeccable service, catering to my every need. The exclusive amenities, such as the spa and wellness centre, sauna, outdoor swimming pool, and live entertainment, made my stay truly unforgettable. The massage I received at the spa was top-notch and the spa lounge was a great place to relax after an exciting day exploring the city. The location was also perfect, with easy access to nearby attractions and beach umbrellas provided for a day by the pool.

While my overall experience at this hotel was fantastic, I did encounter one minor issue. The in-room breakfast I ordered arrived a little later than expected, causing me to be late for my morning meeting.

Great facilities - pool, gym, sauna, jacuzzi. Perfect location - close to restaurants, bars, and airport. Quiet room with dark curtains. Kind and service-oriented staff. Good breakfast buffet with local food choices. Comfy, soft beds. Friendly pool staff. Beautiful spa and workout area.

Almost perfect.

My recent stay at The Westin in Guatemala was fantastic. The staff was incredibly attentive and went above and beyond to make my stay comfortable. The food at the main restaurant was delicious, and they even prepared fresh coffee and juice for my early morning departure. The location of the hotel was also perfect, making it easy to explore the city.

Although there were a few minor drawbacks, such as a small room and a lack of amenities like slippers and cotton sticks, the overall experience was still excellent. The breakfast could have been better, with some items missing and slow service, but it didn't overshadow the positives of my stay.