The location of Mayfair is perfect, with one part of the hotel just a 10-minute walk from Mall Road. The hotel is clean and the landscaping is colorful and beautiful. The staff is professional, courteous, and prompt in providing tour services. The rooms offer exotic views and are very clean. The food options are plenty and the cooking is excellent. The hotel also provides heaters and excellent hot water, making the stay comfortable. The ambiance and vintage interiors give it a cozy feel.

Upgraded to luxury suite, excellent staff, impressive heritage villa and modern touches, delicious food, great location.

Convenient location, spacious and clean rooms, excellent food and decor, helpful and friendly staff.

No issues.

The buffet spread provided a good variety of food options. The hotel's location was convenient and had parking facilities. The rooms were spacious with many amenities such as a kids room, pool room, table-tennis, carrom board, and chess. The staff in every department, from reception to housekeeping, were exceptionally hospitable and friendly. The hotel's layout and design were impressive, and the sitting room in the lobby was warm and inviting. The food was excellent, and the rooms were well-maintained. Complimentary snacks and water bottles were provided daily.

Felt exceptional, no complaints.

The upscale hotel stands in a convenient location near the Mall, offering a great view of the mountains and being opposite the Governor's Residence. The rooms are comfortable with a variety of choices in the buffet. The staff is known for being friendly and helpful, providing excellent service. Guests can enjoy the well-kept buildings and grounds, creating a pleasant ambiance. Additionally, the hotel offers easy access to major attractions like the Kanchenjunga view point and Nightingale shrubbery.

Some guests have complained about the unreasonable policy on refunds, where canceling even weeks in advance means forfeiting the entire amount.

The hotel had a nice atmosphere and was decorated for the Christmas holidays. We were grateful to be given complimentary drinks upon arrival, which was a nice touch. The location was great and was easy to get to from the main attractions. The bed was comfortable, which made for a good night's sleep.

Our experience was tainted by the unacceptable service we received from the staff. They were rude and did not seem interested in helping us with anything.

This hotel is a luxurious venue that goes above and beyond in providing exclusive amenities for its guests. The Spa & wellness centre is a must-try experience. The room advantages were exceptional, including a private balcony with stunning views. The garden area allowed for a tranquil and peaceful stay. The restaurant and bar/lounge areas were exceptional, serving delicious food and drinks.

The only minor issue was the packed lunches. They were not up to the standard of the rest of the hotel, and could use some improvement.