The staff at the hotel were incredibly friendly and helpful throughout our stay. We felt very well taken care of.

We felt more than at home during our stay, and there was absolutely no reason to complain.

The value for money at the hotel was great, and the room was clean and comfortable. The location was perfect, close to Kuta beach, and the staff were friendly and helpful.

The breakfast experience could have been better with more variety and options.

The location was perfect, close to everything in Kuta. I could easily walk to the convenience store and find local attractions. Plus, it was just a short walk across the road to the beach.

Everything was spot on.

Pleasant Surprise and Great Entertainment!

During our stay at Hard Rock Hotel, we were pleasantly surprised by the amazing entertainment options available. The pool games were a hit with our kids and kept them entertained for hours. We also loved the live band performances at "centrestage" - they really knew how to rock the stage! we had a fantastic time filled with non-stop fun and excitement. We highly recommend this hotel for families looking for great entertainment options during their vacation.

Facilities top notch! Amazing pool & sand playground. Rocking staff always smiling.

Superb staff, kid-friendly resort, free evening cocktails, chill-out pool access.

Could not be improved in any way.

Excellent pool and beach facilities, convenient location near shops and restaurants. Friendly and helpful staff. Value for money.

Great location, buffet, pool amenities, and kids program. The bed was super comfortable. Friendly staff. Lots to do without leaving the hotel. Kid-friendly. Worth the price.

Felt free to seek any assistance, no complaints whatsoever.

From arrival to departure, the crew at this hotel exceeded expectations. Excellent reception staff, especially Lydia, who was helpful with all requests. Fun and hardworking crew who go above and beyond. Friendly bellboys. Amazing breakfast buffet. Kid-friendly pool area with lots of activities. Great poolside bar. Hard Rock cafe is a must-visit. Perfect airport pick-up/drop-off service. Warm and welcoming check-in. Exceeded expectations in terms of room and amenities. Friendly and accommodating staff. Great food. Perfect location near shops, restaurants, and bars. Treats everyone like rock stars.

Could not be improved in any way.

Good dinner buffet deal with kids eat free. Breakfast included, with fresh cooked to order eggs. Comfortable room, but impractical bed configuration. Amazing pool area for kids and organized pool activities. Friendly staff.

We enjoyed our stay at this hotel in Canary Wharf away from all the hustle of central London. The hotel was very clean and tidy, and our room was comfortable and quiet. The location was convenient, being right next to the metro station and close to plenty of nice bars and a shopping complex. The staff members we encountered were great, providing excellent service. We even received an upgrade to a river view room for my daughter's birthday, with a lovely cake and bottle of wine. The hotel also provided breakfast and extended our checkout, making our celebration even more enjoyable.

Was all great.

Unforgettable rockstar experience at Hard Rock Hotel! From the spacious and modern rooms, comfortable beds, to the stylish decor and speakers for my iPhone, everything was on point. The high level of security with a personal pin code for the safe and card access to the corridors gave me peace of mind. The WiFi was fast and easy to connect to with a personalized password. The pool area was massive and perfect for families, with different sections to suit everyone's preferences. The breakfast spread was a delight for food lovers. a fantastic stay that I would highly recommend.

The location of the hotel was great, with plenty of shops and restaurants within walking distance. the pool was definitely the best aspect of the hotel, with its size and amenities keeping both kids and adults happy. the staff were friendly and attentive, making our stay enjoyable.

One major disappointment was the inconsistency with the smoking rules. On the first day, we were allowed to smoke around the pool and inside near the main reception, but on the second day, a new rule was implemented banning smoking outside by the pool.

The hotel is conveniently located, within walking distance of popular attractions and shopping areas. the rooms were clean and comfortable, and the staff was friendly and helpful. the pool was fantastic, with lots of activities and areas to explore. the buffet breakfast was enjoyable, although it could have had a wider variety of options. a great experience.

The corridors were noisy, which could be improved with better soundproofing. There was also a shortage of storage space in the room, with not enough coat hangers or towel racks.

Loved the vibe of this hotel! Found a wide variety of activities to do, from lounging by the pool, to enjoying the buyable cabanas, to trying out the Body Rock and Rock spa. the location couldn't be better, with a beach just across the street and amazing shopping and food options nearby. It was also fun to have so many options of pools to swim in, and the staff was very friendly and welcoming.

Although it was a great experience, the drinks were a bit overpriced and the pillows were too soft for my preference. while the kids' club was entertaining for our children, it wasn't enough to make them want to go again.