The staff, both at the front desk and in the dining hall, were extremely helpful. The room was spacious and comfortable, with unique and purpose-designed furnishings. The hotel facilities, especially the swimming pool with its mini waterpark, were perfect for families. The breakfast had a wide variety of delicious food, and I couldn't try everything because I was too full! my family and I had a great time and I would recommend this hotel to other families.

Absolutely nothing negative to mention.

I had a fantastic stay at this hotel. The cleanliness was impeccable - no dust anywhere and every surface was perfectly clean. The hotel facilities were outstanding, especially the large swimming pool with a mini water park and the child-friendly playground. The breakfast menu was extensive and the food was delicious. The staff were incredibly nice and helpful, from the lobby to the room service, restaurant, and pool. The hotel also had a large car park area and was easily accessible to public transportation.

Was all great.

The staff exceptional, location great, high quality Italian restaurant, upgraded room with amazing view, children activities and waterpark, best hotel ever for kids.

Nothing, it is perfect.

The lobby lounge was a nice place to relax and enjoy a cup of cappuccino. The staff were friendly and provided excellent service. The ambience was great, and we really enjoyed the entertainment they provided. We were especially happy with the service given by Putri, who always had a beautiful smile. We will definitely be coming back!

The cleanliness of the hotel was outstanding. Every surface was perfectly clean, with no dust or dirt anywhere. The garden and swimming pool were also well-maintained. The breakfast buffet was one of the best I've experienced, with a wide variety of options from cereals and yogurts to Indonesian dishes and sushi. The breakfast area had a beautiful view of the pool and gardens. The staff were incredibly friendly, helpful, and courteous, making me feel welcome throughout my stay.

There were no negative aspects to my experience at this hotel. The service was excellent, the amenities were top-notch, and the overall experience was enjoyable.

I loved the unique and purpose-designed furnishings throughout the hotel, from the entrance to the reception area. The lift bank with its beautiful inlaid woodwork was a standout. Although the hotel shows signs of wear in certain areas, the rooms were luxurious and spacious, with special attention given to room appointments. The staff in the Horizon Lounge were friendly and helpful, ensuring a smooth check-in process. Vegan food was even specially prepared for my husband. The swimming pool area was fantastic for my young family, and the house calls in the late afternoon were a thoughtful touch. the cleanliness, hotel facilities, and staff were great.

Nothing, it is perfect.

Our stay at Shangri-La was nothing short of perfect. The hotel's top-notch security measures gave us peace of mind throughout our trip. The spa and sauna were clean and serene, allowing us to unwind after a long day. The quiet environment, primarily filled with business travelers, made it a peaceful retreat. The food, although one dish looked dry, was delicious overall.

I recently stayed at Shangri-La Hotel in Jakarta for a few days and it was absolutely amazing. The skyline view of the city was breathtaking, and the hotel staff provided exceptional service throughout my stay. The cleanliness of the hotel was top-notch and the security measures made me feel safe and comfortable. The food and beverage services at both the Horizon Club lounge and Satoo restaurant were impressive, and the staff, especially Ms Vitri, who served jamu at breakfast, ensured a great dining experience. I also loved the swimming pool and the basement club for a fun night out. The room was spacious, well-appointed, and had a bathtub. The comfortable bathrobe and slippers were a nice touch, and the ease of controlling the air-conditioning was a pleasant surprise.

I do recommend this hotel.

After a long journey, I arrived at the hotel in the middle of the night. Despite the late hour, the front desk was incredibly accommodating and quickly got me settled in. The room was spacious and beautifully furnished, providing a luxurious and comfortable stay. The resort-style pool was a highlight, perfect for both families and solo travelers to relax and cool off. The gym was also well-equipped with modern equipment for a great workout. With prompt room service and a wide selection of delicious options, dining was a breeze. my stay at Shangri-La Jakarta was exceptional, and I highly recommend it for a truly luxurious experience.

The view from my room was breathtaking, overlooking the pool and beautiful gardens. The swimming pool was a hit with my toddler, especially the dedicated kids' area. The hotel staff went above and beyond to make our stay memorable. The service at the Satoo Restaurant was outstanding, with friendly and attentive staff like Kartini, Andy, Septi, and Ardiansyah. They even remembered my favorite morning drinks! The room attendants were fantastic as well, and Adrian found my lost necklace and returned it with a heartfelt note. The hotel staff truly cared about making our stay special. I highly recommend this hotel for its exceptional service and value.

Fast check-in on the 23rd floor with friendly staff. Attentive waiter named Kartini. Well-equipped gym and spa available. Can't wait to return.

I really feel like I got great value for my money at this hotel. The room was cozy and had a modern touch, although it was a bit smaller than other 5-star hotels. The location was good, although not in the center of everything, but the staff more than made up for it. They treated me like royalty and went above and beyond to make my stay comfortable and enjoyable.

The breakfast menu could use a little improvement in terms of variety and options.

Spotless, spacious room with friendly, helpful staff. Delicious food in prime location close to business places. Woodwork elevators and comfy bed with separate tub/shower in nice bathroom. Extensive breakfast buffet with high quality options.

Fantastic hotel facilities. Friendly and helpful staff. Clean and well-maintained rooms. Fast check-in and check-out. Great breakfast buffet for kids. Nice water playground.

Nothing all good.

The staff is phenomenal and went out of their way to make me feel at home. The Horizon Club team was especially amazing. The lounge was comfortable and offered a nice view of the city skyline. The service at the breakfast restaurant, Satoo, was stupendous. The waiters, waitresses, and chefs were all proactive and provided excellent service. The check-in process was welcoming and accommodating, allowing me to have an early check-in to accommodate my schedule. Additionally, the location of the hotel is conveniently close to prime business places.

Felt at home, no complaints.