The staff were extremely helpful and accommodating. The suite had ample space and a great bathroom. The breakfast and dinner options were excellent. The location was convenient for exploring the old part of the city.

Didn't dislike anything about the property.

As a tourist, I loved the dedicated staff, nice rooms, and good breakfast. The hotel's location was also convenient for exploring the city.

Felt special, nothing to complain about.

Comfortable hotel with a great location to explore the city and nearby areas. Loved riding the ramparts. Staff was helpful. Highly recommended.

Oh, the joy of staying at a hotel without a pool! And let's not forget the amazing service from the staff, especially when it came to working a little bit harder during breakfast and dinner.

I had an incredible stay at this luxurious hotel in Tuscany. The location was absolutely perfect, nestled in the heart of one of the world's top culinary destinations. I was able to explore the charming city easily, as it was just a five-minute drive away. There was plenty of parking available just outside the city walls, so I didn't have to worry about finding a spot. The hotel itself was impeccable, with clean and comfortable rooms that were well-maintained by the excellent daily cleaning service. The staff were friendly and helpful, making me feel right at home. I also appreciated the variety of amenities offered, from car hire to room service and even bicycle hire for exploring the beautiful surroundings. I highly recommend this place for a luxurious and comfortable stay in Tuscany.

The only downside I can think of is that this hotel is not within the city walls of Lucca. However, it's only a short distance away and provides a peaceful and relaxing environment.

The hotel rooms were spacious and clean, providing a comfortable stay. The breakfast spread was delicious and the service was excellent. We enjoyed the view of the hills from our room. Additionally, the hotel was conveniently located near a bus route, making it easy to explore the city of Lucca. I would definitely recommend this hotel for a pleasant and enjoyable stay.

I really enjoyed my stay at this hotel. The rooms were spacious, modern, clean, and quiet. The hotel staff was friendly and helpful, and the location was perfect for exploring Lucca and other nearby cities like Pisa and Florence. The hotel also offered bike rentals, which allowed me to easily explore the charming old part of the city. I had a great experience at Best Western Grand Hotel Guinigi and would highly recommend it.

All good! 😊

Friendly and helpful staff

I had a great experience at Best Western in Lucca. The staff was incredibly friendly and helpful throughout my stay. They went above and beyond to ensure that I had everything I needed. I would highly recommend this hotel.

This place is located outside the old city walls, offering a peaceful and tranquil atmosphere. The hotel provides top-notch service, including room service, car hire, and dry cleaning. The 24-hour reception is staffed with friendly and helpful employees who are fluent in English. The rooms are clean and well-maintained, with comfortable beds and modern amenities such as air conditioning, tea and coffee facilities, and a mini-bar. Additionally, the hotel has a lovely terrace and garden furniture, perfect for enjoying the surrounding views. We truly felt welcomed and pampered during our stay.

We highly recommend this hotel to family and friends.

We loved the clean and spacious rooms in this hotel. The facilities felt brand new and the atmosphere was quiet and pleasant. It was great to have both external and internal lounges, a bar, and a restaurant. The bed was incredibly comfortable, ensuring a good night's sleep. The location in a quiet residential area outside of the city was perfect for us, as it provided a peaceful retreat. Additionally, the hotel's free parking was a great convenience. We also appreciated the easy access to public transport, which took us into the center of the old historic town in just 15 minutes.

Nothing that we didn't like.

I had a wonderful stay at this luxurious hotel. The location, just outside the old city walls, was perfect for me as it allowed for a peaceful and relaxing atmosphere. The staff provided excellent service, with room service available 24 hours a day. I also took advantage of the car hire and dry cleaning services, which made my trip even more convenient. The room amenities were top-notch, including a mini-bar, sitting area, and in-room safe. I particularly loved the terrace, where I could enjoy a cup of tea in the morning. The hotel also had a variety of dining options, with a buffet breakfast and special diet menus available. The staff at the reception desk were friendly and helpful, making me feel welcome throughout my stay.

I would highly recommend this hotel to families. The children's play area and board games provided entertainment for the little ones, and there were cots available for infants.

The hotel exceeded our expectations with its cleanliness, excellent air conditioning, and spacious family room. The bathroom was great, and the breakfast offered a good variety of options. The location was convenient, with a safe 20-minute walk to the old town of Lucca. The WiFi was also very reliable, and we had a comfortable and peaceful night's sleep.

We felt so relaxed during our stay that we had no complaints at all.

We had a great weekend at this hotel! Loved that it was just a short drive away from the historical center and there were options to rent bikes or take a bus. The family room was perfect for us with its two separate rooms and spacious bathroom. Our kids absolutely adored the playroom for kids, keeping them entertained throughout our stay. The breakfast spread was amazing, especially with options for babies and children. a delightful experience!

While the hotel had many positives, there were a couple of downsides. our room was a bit noisy due to its location above the entrance.

Spacious rooms, friendly staff, stunning view, clean

Facilities: Brand new, clean, nice atmosphere. Location: Outside old city walls, free parking. Room: Good, comfortable bed. Staff: Friendly and helpful

Nothing everything was great.

The staff were incredibly welcoming and helpful, making us feel like valued guests. The Spa experience was truly world-class, and the bar had a grand and inviting atmosphere. The location was ideal, just a 5-minute walk from the train station.

Felt like part of the family, no complaints whatsoever.