I had an amazing stay at this hotel! The staff were incredibly helpful and attentive throughout my visit. They even provided weather advice for my trip to Disney Sea, which saved me from going on a rainy day. The attention to detail and personalized service made me feel truly special. The hotel also offers a unique app where I could choose from various types of pillows, which was a great touch. The onsen and shower facilities were a welcome treat when I arrived before check-in time. The provided pajamas were comfortable and something different from other hotels I've stayed at. The slippers were also more comfortable than what I've experienced in other hotels. The toiletries, Etro brand, smelled great and the conditioner actually worked well. The housekeeping department even noted our reservation and provided enough towels and toothbrushes for all three of us in the room, without us having to request them. The hotel's coffee machine in the lobby was a nice touch for a take-away option.

Nothing, no complaints at all.

The bed, jet lag fix.

Spacious, well-appointed rooms. Large windows with great views. Excellent service, personal and attentive. Convenient location near Tokyo station. Walking distance to attractions. Good breakfast options. Helpful staff. Feeling of being part of a family.

Can't think of anything.

The hotel's location right next to the central train station was incredibly convenient for us. We were able to easily catch the Shinkansen and other trains without any hassle. The hotel even arranged for someone to meet us at the platform, ensuring a smooth arrival. Our room was comfortable and spotless, with a lovely bathroom. The service was impeccable, with friendly staff always ready to assist us. The breakfast was delicious, especially the Japanese options. We also enjoyed the gym and spa facilities.

We were amazed by the large corner room we stayed in at the Four Seasons. With around 500 sq ft of space, we enjoyed the great view of the trains coming and going from Tokyo Station. Despite being so close to the trains, the room was incredibly quiet and insulated from any noise. The beds were absolutely heavenly, ensuring a restful night's sleep.

Convenient location near train station and metro. Helpful and attentive staff. Great city views from bar. Amazing cocktails. Comfortable beds. Courteous and detail-oriented housekeeping. Tailor-made service. Good breakfast buffet. Walking distance to many places. a highly recommended hotel.

We recently had a romantic getaway at a luxurious hotel in the heart of Japan. The rooms were spacious and beautifully decorated with all the amenities we could ask for. What we liked the most was the exceptional customer service. The staff went out of their way to make sure we were comfortable and satisfied. They even helped us book a couples massage at a nearby spa and offered great recommendations for local restaurants. the hotel was conveniently located near the train station making it easy for us to explore the city.

Our stay would have been even better if there was a bigger breakfast buffet with more options to choose from. We were also disappointed to find out that the hotel did not have a pool, as we would have loved to take a dip together.

I recently stayed at a hotel in Tokyo for the Summer Sonic music festival and had an incredible experience. The hotel's location right at Tokyo Station was incredibly convenient, making it easy for me to navigate the city. The staff at the hotel went above and beyond to ensure my stay was comfortable and enjoyable. From answering all of my questions to checking and straightening my room while I was out, their attention to detail was remarkable. One staff member in particular, Takahiro-san, even helped me with my suitcase and chased after me with an umbrella when it started raining. The beds in the hotel were also extremely comfortable, providing a much-needed rest after a long day at the festival. Additionally, the hotel's proximity to the train station made my trip stress-free, as they even assisted with purchasing tickets and getting me back to the train for my departure. The breakfast in the restaurant was superb, with fresh fruit, excellent omelets, and friendly staff. the staff's helpfulness, warm demeanor, and attention to detail made my stay at this hotel truly exceptional.

Couldn't recommend this hotel more.

The staff, especially Johnathan and Mike, are very helpful and attentive. The attention to guest details and preferences makes us feel special and personalized. The hotel provides an onsen and shower for freshening up before check-in time. The room is spacious, well-appointed, and perfectly clean. The large window offers great views of the bullet trains. The hotel is located minutes away from Tokyo station, and strolling around nearby attractions like the palace, business district, and Ginza shopping strip is refreshing. The bar has a great view of the city and serves amazing cocktails. The personal service is beyond compare, with staff escorting us from the train station and even showing us how to order at a ramen shop.

Felt at home, nothing was too much trouble.

Fantastic staff, perfect location, and excellent service. The hotel staff went above and beyond to ensure a pleasant stay. They were friendly and accommodating, providing great recommendations for restaurants and making difficult reservations. The location was ideal, being just steps away from a major transportation hub and within walking distance of Tokyo's best shops and restaurants. The service was top-notch, with the staff consistently addressing us by name and providing excellent service in all areas of the hotel.

The hotel's proximity to the train station was a downside as it resulted in some noise disturbances. While the interiors were cozy and gave a good sense of Japanese spirit, the noise from the nearby trains was not in line with the luxury experience expected from a hotel of this caliber.

Staff friendly & helpful. Attention to detail & preference. Advised on weather. Great apps & pillow selection. Onsen & shower before check-in. Comfy pajamas & slippers. Etro toiletries smell great & conditioner works. Housekeeping provided extra amenities for 3 people. Good coffee machine in lobby.

I had an incredible stay at this hotel. The location was perfect, right by the Tokyo train station, making it convenient for transportation. The hotel facilities were top-notch, with clean and cozy interiors that had a warm and intimate feel. The complimentary bicycles were a great touch, allowing me to explore the city easily. The staff were extremely attentive and helpful, going out of their way to make my stay pleasant. They even provided personalized recommendations and advice on the weather, ensuring I had the best experience. The breakfast had a wide selection of delicious options, and the staff were friendly and accommodating. everything about this hotel exceeded my expectations.

Nothing, everything was great.

Exceptional service from the moment we arrived. The staff walked us to the train station, purchased our tickets, and even escorted us back to the hotel. The personalized booklets and Japanese gifts for the kids were a thoughtful touch. The room had a great view and was immaculate. I highly recommend this hotel for its luxury, service, and value.

The spacious and clean suite with a large window overlooking Tokyo Station was a treat. The staff, especially Johnathan and Mike, were attentive and helpful. The hotel's attention to detail and personalized service made us feel special. The location near Tokyo Station and attractions like the palace and Ginza shopping strip was convenient. The onsen, comfortable slippers, and Etro toiletries added to our comfortable stay.

Absolutely nothing.

My recent stay at the Four Seasons in Tokyo was absolutely exceptional. From the moment we arrived, we were treated like VIPs. The personal service was beyond compare, starting with being met at the train station and escorted to the hotel. The staff went above and beyond, even taking us to a local ramen shop and showing us how to order from the vending machine. The modern rooms were spacious and offered stunning views of the bullet trains. The large gym and onsen bath were a fantastic bonus. With only 50 rooms, the hotel had a welcoming and intimate atmosphere. The staff, especially Johnathan and Mike, were incredibly helpful and attentive. The attention to detail and personalized service made us feel truly special. The hotel even advised us on the weather for our visit to Disney Sea, allowing us to change our plans for a better day. The variety of pillow options through the app was a unique touch, and the onsen and shower facilities allowed us to freshen up before check-in. The provided pajamas were comfortable and a nice touch. The slippers were more comfortable than those found in other hotels. The Etro toiletries smelled amazing, and the conditioner actually made a difference in our hair. The housekeeping staff noted our reservation and provided enough amenities for all three of us in the room. The coffee machine in the lobby was a great convenience for a morning pick-me-up on the go. the Four Seasons provided the best hotel service we have ever experienced.

I can recommend this hotel.