The staff were amazing and really went above and beyond to make our romantic escape special. We loved the private onsen and the fact that it came with complimentary drinks and snacks. The location had breathtaking views of nature and was within walking distance to some great restaurants. The breakfast buffet was delicious and had a great variety of options to choose from.

We found out that the dinner was an additional cost to reserve a table and then for the actual meal. This was a bit of a shock as we had already paid a premium price for the room.

As young holiday goers, we loved the exceptional customer service and helpful staff. They heated our food and organized a shuttle bus for our early morning departure. The shuttle service to/from Odawara station was very convenient. The onsen in the outside lounge was a great way to relax and enjoy delicious cocktails. The restaurant served delicious steaks and the private open bath onsen in the room provided a relaxing experience. The spa had quality products and the public onsen was a nice feature.

Felt free to seek any assistance, no reason to complain.

Luxurious amenities made my stay at this hotel truly unforgettable. From the stunning private onsen to the incredible breakfast spread, everything was top-notch. The service staff went above and beyond to cater to all my needs, and the spacious room with exclusive facilities made me feel pampered and indulged. The tranquil garden area and hot spring bath were the perfect spots to relax and unwind.

The only minor issue I had during my stay here was the long queue for check-out. However, the receptionist was friendly and reassured me that I still had time before the shuttle bus departure.

During my stay at Hotel Indigo, I was blown away by the exceptional customer service I received. I had requested to have my food heated as there was no microwave in the room, and the staff gladly obliged, going above and beyond to provide utensils as well. Additionally, I had a transportation issue, needing to catch the early morning Shinkansen, and the staff organized a shuttle bus to ensure that I didn't have to wake up too early. The level of service and attentiveness truly made my stay memorable.

The location of the hotel was great and allowed us to easily visit the nearby Pola museum and Gotemba outlets by taxi. The room was spacious and had all the necessary amenities including a teapot and kettle. The service provided by the staff was exceptional, and the breakfast provided was delicious. We also enjoyed the view from our room, which overlooked a serene river.

The policy regarding extra beds could have been clearer and caused some confusion for us.

Quick check-in, helpful staff, comfortable room, Netflix/Amazon Prime access, delicious complimentary snacks, amazing private hot spring bath.

Nothing not to like.

Friendly staff. Comfortable rooms with portable cot for toddler. Private onsen on balcony. Good breakfast options. Convenient location with hotel car service for nearby attractions.