I recently stayed at Kagetsuen for a few days and had a wonderful time. The property offers a range of amenities including free public and private baths, table tennis, a bar, and karaoke rooms. The private baths were a highlight, allowing me and my boyfriend to enjoy a relaxing soak together. The rooftop view was stunning, overlooking a beautiful garden and woodland, with the bonus of Mt Fuji visible on clear days. The location was convenient, being a short walk from cable cars, a museum, and a boat port. The breakfast was delicious, offering a mix of Western and traditional Japanese dishes, and the supplied toiletries were a nice touch.

100% Recommend this hotel.

Provided yukata for immersive experience. Sento wasn't crowded, had it all to myself. Staff arranged ride to restaurant. Varied breakfast buffet. Onsen had ample toiletries.

We recently stayed at a hotel in Hakone and had a great experience. The staff were friendly and the service was top-notch. We especially loved the private onsen, which provided a more intimate and relaxing bathing experience compared to the communal baths. The location of the hotel was convenient, with easy access to Lake Ashinoko and nearby attractions like the Hakone "ropeway". The views of Mount Fuji were breathtaking on a clear day. The hotel also had fun amenities like tennis courts, ping pong, and mini golf. we highly recommend this hotel for its value, beautiful location, and private onsen experience.

Private onsen, accommodating staff, cultural explanations, great dinner, good location.

Nothing it was perfect.

The hotel provided a delicious breakfast buffet with a variety of local and international dishes to choose from. The staff were friendly and helpful, even calling the room to remind about breakfast. The location offered a nice view of Mt. Fuji, adding to the overall experience.

The public baths in the hotel were a bit disappointing, as they were outdated compared to other hotels in the area. Additionally, the hotel was quite far from most of Hakone's attractions, so it took some time and effort to reach them.

Well-maintained onsen, beautiful location, great breakfast buffet, helpful staff, free private onsens.

Nothing negative to say.

Cleanliness: The hotel was exceptionally clean, with daily cleaning services and fresh bed linen provided daily. Hotel facilities: The private mineral baths were a highlight, with no need to wait or make reservations. Transportation: The hotel was conveniently located just a 1-minute walk from the bus stop, making it easy to explore the surrounding area. Location near shops: There were shops nearby where we could enjoy a delicious breakfast.

Can honestly say there wasn't anything not to like.

This place was absolutely stunning! The view from my window made me feel like I was in the middle of a beautiful forest. The hotel grounds were so serene and quiet, and on a clear day, I could even see Mt. Fuji in the distance. The staff were incredibly friendly and helpful, reminding me when breakfast was served and making sure I had everything I needed. The breakfast buffet was delicious and offered a wide variety of local foods. The private onsen rooms were a major highlight, allowing me to relax and unwind whenever I wanted. I also loved that there were yukatas available in the room, which made me feel like I was truly experiencing Japanese culture.

I highly recommend this hotel to others.

Stayed over Easter. Nice views of mountains and lake. Lovely onsen with both indoor and outdoor pools and good changing and washing facilities. Enjoyed the meals, especially the tempura.

Had problems with check-in with limited English. Difficult to navigate to "sights" from hotel.

We had a fantastic stay at a wonderfully aged hotel with a touch of 80s glamour. The views of Mount Fuji were breathtaking and the private onsen was a great way to relax. The staff was very friendly and knowledgeable about Japanese culture. The breakfast offered a mix of Western and traditional Japanese foods. I highly recommend this hotel for a relaxing and nature-filled getaway.

Great location near a bus stop with a beautiful view. Japanese onsen features public and private baths. The buffet breakfast is delicious and includes local dishes. Staff are friendly and helpful. Amenities such as bath robes and bath service provided. Highly recommended!

The location was great, with a bus stop nearby that connects to the rest of the area and even has a direct bus to Tokyo. The breakfast was delicious, featuring traditional Japanese dishes and tasty flavored toast. The hotel also had wonderful amenities, including free public and private baths, a bar, karaoke rooms, and even table tennis. The rooftop view was breathtaking, offering a glimpse of Mount Fuji on clear days. The staff were helpful and accommodating, providing a yukata for an authentic Japanese experience.

100% Recommend this hotel.

The location of the hotel is great, with shops nearby that serve a delicious breakfast and easy access to the lake. The room is nicely sized and very comfortable, with daily cleaning and unnecessary bed linen changes. The service from the staff is kind and the cleanliness is exceptional. One of the highlights is the private mineral baths, which never require a wait or reservation. The breakfast offers a wide variety of choices and the view of Mt. Fuji is spectacular.

The hotel lacks non-smoking rooms, which may be a drawback for some guests.

Top-level customer service! Clean and spacious private onsen. Fun ping pong. Good value breakfast. Lovely buffet with local foods. Friendly staff. Convenient transportation to restaurants. Vintage but clean and comfortable accommodations. 24-hour free use of private onsen.

Nothing that I didn't like.

We had a fantastic stay at this 4-star hotel located in a beautiful hillside setting. The location was perfect, with easy access to the cable cars, museums, and boat port. The hotel offered a wide range of amenities, including free Wi-Fi, air conditioning, and a refrigerator in the room. The housekeeping service was excellent, ensuring that our room was always clean and comfortable. We loved the on-site facilities, such as the table tennis and karaoke rooms, which provided entertainment and fun during our stay. The highlight, however, was the hot spring baths. There were both public and private options, and we were able to relax and enjoy a soak at any time without any reservations. The view from the rooftop was also breathtaking, especially on clear days when we could see the stunning Mt. Fuji. The breakfast buffet offered a delicious variety of Western and Japanese dishes, and the yukatas provided added a touch of traditional charm. We would definitely recommend this hotel to our friends!