At my favorite spot, staff kindly helped with bags. This place suits me perfectly with Wi, Fi, valet parking, 24, hour reception, swimming pool. Returning for a city break; no regrets, all needs met here.

My trip to explore the Hells of the area was made convenient by the excellent location of this Ryokan - everything was within easy reach. the private indoor and outdoor onsen in the room were truly spectacular, especially with the stunning night view of the area. the deluxe room, along with the impeccable dinner course and sake selection, exceeded all expectations. The friendly staff, spacious room, and various onsen options further added to the luxurious experience. Cons: Can't recommend highly enough this hotel.

Lovely wood architecture with relaxing tatami mat rooms, outdoor tubs. Tasty local sake and fresh food. Accommodating staff. Close to bus stop and nearby attractions. Cons: Felt like a cozy home away from home, no reason to complain.

Pros": Great value for the experience. the room was fantastic. the location was convenient and staff were exceptional.

I had a fantastic stay at a hotel near the attractions. Clean rooms with great facilities and transportation. the staff was excellent, and the breakfast was delicious.

Almost perfect; tiny improvement areas, none significant.

Comfy bed, divine hot spring bath, plentiful and delicious breakfast, free shuttle service, fruit tray upon arrival.

Everything was spot on.

Kannawaen impressed with spacious rooms, private hot spring baths, and stunning views from the Sora building. the food, especially fresh fish and sashimi, was delectable. Great location for exploring the 7 hells hot springs, just a short ride away.

No complaints.

My Christmas stay was incredible! the room was spacious and cozy, with a private onsen that was perfect for relaxing. the breakfast was delicious, with plenty of options to choose from, and the location was ideal for visiting nearby attractions and enjoying the beautiful views.

The shuttle to the town was irregular, which made it difficult to get around and explore. the set dinner was average, and some of the dishes weren't to my taste.

This hotel provides excellent service with friendly and helpful staff who can speak multiple languages. The rooms are clean, comfortable, and equipped with indoor and outdoor onsens. The location is great, with easy access to the nearby attractions such as the Hells of Beppu and Umi Jikogu. The dining experience is also commendable, with delicious meals served. this hotel offers a wonderful experience for business travelers.

The public onsen lacks character and some may find it a bit tired.

Great staff, professional and respectful. Well-managed facility with high-quality amenities. Excellent room, well taken care of. Lovely welcome tea at check-in. Variety of bedding options available. Beautiful public and in-room onsens. Best breakfast on our trip. Perfect location near Beppu Hells. Can't be beat!

My recent stay at Kannawaen was truly exceptional. The highlight of my experience was the in-room hot spring bath, which provided a luxurious and relaxing soak. The spacious room was well-appointed and had everything I needed for a comfortable stay. The kaiseki dinner, featuring locally sourced ingredients, was a delectable culinary experience. The service throughout my stay was attentive and thoughtful. Despite a minor issue with the air system, overall I highly recommend this hotel.

We absolutely loved our stay at this luxurious 4-star hotel. From the moment we arrived, the staff went above and beyond to make us feel welcome and comfortable. The check-in process was smooth and we were treated to a delightful welcome tea and snacks. The room we stayed in was spacious and had all the amenities we needed, including a beautiful terrace and a private onsen. The hotel's location was ideal, as it was situated right in the middle of all the attractions we wanted to visit. We were able to easily explore the nearby onsen and enjoy the breathtaking views of the area. The service provided by the staff was top-notch, with friendly and helpful assistance throughout our stay. The breakfast and dinner options were exceptional, with high-quality meals that left us satisfied and impressed.