The service at the hotel was exceptional, with every staff member going above and beyond to ensure our stay was enjoyable. The dining options were excellent, with a wide selection of delicious food and friendly staff. The hotel was conveniently located, with easy access to transportation and ski facilities.

The hotel did not provide disposable slippers in the room, which was a minor inconvenience. Despite the lack of snow, we still had a great experience at the hotel and enjoyed the buffet dining.

Large room with stunning mountain views, friendly and helpful staff, clean onsen with provided toiletries, convenient hotel shuttle to train station. Would love to return!

The room was large with a terrific view. The onsen in our own tower building was clean and well established. The location in the mountains was accessible to the town. The ski hill provided sufficient challenge for intermediate and expert skiers. The complimentary lift tickets and shuttle service were convenient. The gift shop in the building was a nice touch.

Felt almost like at home, no complaints at all.

The room was spacious with amazing mountain views, and the staff, especially Jung & Sato, were friendly and helpful. The onsen was clean and comfortable, and we loved the provided toiletries. The hotel shuttle to the train station was convenient.

Can't recommend highly enough this hotel.

I recently stayed at a luxurious 4-star hotel in the picturesque ski resort area, and I was thoroughly impressed with my experience. The location of this hotel is absolutely ideal for those planning a skiing trip to this area, as it is just a short distance from the slopes. Additionally, the hotel is easily accessible from Tokyo, making it a convenient choice for travelers. The staff at this hotel went above and beyond to ensure that I had a comfortable and enjoyable stay. They provided exceptional service, from the room service to the housekeeping, and even the shuttle service they offered. The staff was always available and willing to assist with any needs or questions that I had. This made my stay even more relaxing and stress-free.

I would highly recommend this hotel to my friends who are planning a trip to this area. The location, excellent service, and variety of amenities make it an ideal choice for both families and individuals looking for a luxurious and comfortable stay.

The service at the hotel was exceptional. The staff were friendly and helpful, making our stay very enjoyable. The location of the hotel was convenient, with a short distance from the train station. It was also close to the slopes, making it easy for us to enjoy our skiing trip. Another advantage of staying at this hotel was the wide variety of food options. The breakfast and dinner buffets offered a range of authentic Japanese and international dishes, satisfying all our cravings.

The public baths at the hotel were not as good as those in traditional ryokans nearby. They were decent but did not provide the same level of relaxation.

The resort offers a convenient location with easy access to the Echigo Yuzawa Station and ski slopes. The staff is friendly and there is a free shuttle service.

Felt secure and no reason to complain.

The room was much larger than I had expected and the views of the mountains were breathtaking. The staff, especially Jung and Sato, were incredibly friendly and helpful, giving us fantastic restaurant recommendations and providing excellent service throughout our stay. The onsen was clean and comfortable, perfect for relaxing after a long day of skiing. I loved that all the toiletries we needed were provided in the onsen. The hotel shuttle to the train station was a super convenient feature. I can't wait to return here!

I highly recommend this hotel to everyone. It's not within walking distance of town, especially during the cold and snowy weather, but the hotel shuttle and its location make up for it.

Spent Xmas at this hotel and loved the spacious rooms and convenient location. The ski facilities were great and the staff was friendly.

There were limited dining options in the hotel and the nightlife was non-existent. The hotel felt deserted in the evening and there was nothing to do after dinner.

Convenient location with easy access from Tokyo by train and free shuttle. Efficient ski equipment rental with top-notch gear. Family-friendly rooms well-maintained despite being older. Excellent staff, particularly Jung, who checked on guests regularly. English-speaking help desk and ski school available. Free shuttle to other ski areas. Option to include lunch in lift ticket, highly recommended. Dinner buffet is outstanding. A fantastic vacation resort.

The hotel provided excellent service, especially for our dietary needs as a Muslim family. The staff made arrangements with the restaurants to accommodate us, and the food was delicious. The Japanese restaurant, in particular, had beautifully crafted cuisine. We also enjoyed playing in the snow and relaxing in the private onsen rooms.

Felt extremely safe, no complaints whatsoever.

The hotel is conveniently located very close to the train station, making it easily accessible for guests. Additionally, it is situated right down to the slopes, providing a seamless skiing experience. The rooms are spacious and comfortable, and the staff is friendly and attentive. The breakfast offers a wide variety of options, both Japanese and Western, catering to different preferences. The hotel also has excellent facilities such as a lobby lounge, convenience store, ski shop, and an onsen.

The hotel's nightlife options are limited, with minimal entertainment or nightlife activities available for guests.

Comfortable rooms and convenient location near ski slopes. The dinner buffet offers a variety of delicious Japanese dishes. There are slopes suitable for young kids and English-speaking instructors for ski lessons. The staff is friendly and helpful, offering excellent service. a highly recommended hotel for families.

Convenient location near train station with frequent shuttle service. Friendly and helpful staff. Spacious rooms with mountain views. Clean and comfortable onsen. a pleasant stay. Would consider returning.

The staff, including Teppei and Sayuri, were amazing and very accommodating to our family with young children. The suite was spacious, and the hotel had great facilities.

Felt very happy, no complaints whatsoever.