Loved the Welcome Counter at Kyoto Train Station, so convenient to leave my bags. The free shuttle bus to Otsu Train Station was a nice touch. Oh, and the view from Shimizu Japanese Restaurant was absolutely stunning!

Ice, such a common thing in 4-star hotels, had to be bought at the shop. How inconvenient!

I had a really good time staying here. The hotel is situated along a promenade to a beautiful lake which is perfect for a leisurely walk in the afternoon. The shuttle service provided was helpful and reliable, taking me to and from the train station quickly. The staff at the reception desk were friendly and welcoming. My room was very comfortable and had a sitting area, tea and coffee facilities and a flat-screen TV with plenty of channels.

I would definitely recommend this place to everyone.

We were blown away by the exceptional views of Lake Biwa from our spacious suite. The facilities were top-notch, and the staff went above and beyond to make our stay memorable. We highly recommend renting bicycles to explore the Seta River and Ishiyameda Temple. The hotel's architecture created a serene atmosphere, even amidst the busy atmosphere.

The room was spacious with panoramic views of Lake Biwa. The facilities and staff were exemplary, providing courteous service. I highly recommend renting a bike to explore the beautiful Seta River and Ishiyamadera Temple. The hotel's architecture created a serene atmosphere, making it a perfect stay on every level.

We had a fantastic stay at a hotel near Lake Biwa, with breathtaking views right from our room. It was so convenient to visit the main attractions and get back to the main station in no time. We also enjoyed taking a leisurely walk to the nearby mall along the lake. The room was spacious and comfortable, perfect for our family with kids. The service was top-notch, and the breakfast offered a wide variety of delicious options. We were also impressed by the facilities, such as the swimming pool and bike rentals.

The morning fog made the window in our room quite wet, which was a bit disappointing.

We got great value for our money with a spacious room and beautiful lakeside view. The staff were polite and always willing to help, even responding to us in English, which was a plus. The shuttle service to the main train station was convenient, and we enjoyed the sunrise and sunset views from our room.

Food for breakfast could be improved with more variety and higher quality.

We were pleasantly surprised by the beautiful surroundings and stunning views at this luxurious hotel. The location was perfect for us to enjoy the amazing weather, with plenty of space around the pool area to relax and soak up the sun. Additionally, the hotel was conveniently close to a supermarket, making it easy to stock up on any necessities.

We would highly recommend this place to anyone looking for a luxurious and comfortable stay. The only slight inconvenience was the queues caused by the tour group arriving at the same time, but this did not detract from our overall experience.

We had an amazing stay with friendly and helpful staff. The transfer bus was always on time and additional buses were provided during busy times. The view of the lake from our comfortable room was absolutely magnificent. The hotel facilities were clean and well-maintained. The location was convenient, with easy transportation to main attractions and nearby temples. The breakfast was delicious and there was a variety of options to choose from. We were pleasantly surprised by the upgraded suite, which was the biggest we have ever seen in Japan. The separate living and bedroom areas, along with the comfortable bed, made our stay even more enjoyable. The staff's thoughtful gesture of leaving a flower and note for our anniversary made us feel special.

Along the beautiful waterfront of Biwako, this hotel offers bike rentals for leisurely rides around the lake. Conveniently close to a supermarket, it provides stunning lake views from its high-floor rooms. The breakfast options include two all-you-can-eat buffets and one Japanese style, all delicious. The friendly and helpful staff complete the delightful experience.

Spectacular views, reliable shuttle, spacious rooms, excellent bathroom, convenient location, adjacent supermarket.

Almost perfect.

We had an amazing time staying here. The view of the lake was absolutely breathtaking. It was so peaceful and calming to wake up to such a beautiful sight every morning. The hotel is conveniently located near a promenade, which made for a lovely stroll alongside the lake. We also loved that they offered a free shuttle service to the train station, making it easy for us to explore the area. The staff were incredibly helpful and attentive, making sure that we had everything we needed during our stay. The room was spacious and comfortable, providing us with a cozy sitting area to relax in. The amenities provided were top-notch, with a refrigerator and electric kettle for our convenience. this place exceeded our expectations and provided us with a luxurious and comfortable experience.

This place is highly recommended for families looking for a luxurious and comfortable hotel that offers enhanced comfort and quality services.

Friendly and helpful staff at Front Desk and doorman. Spacious and clean, though dated room. Great panoramic view of Biwa Lake. Quiet environment perfect for rest. Convenient onsite convenience store. Free shuttle bus to JR station available.

The room and view were beautiful, and the newly refurbished room on the 33rd floor was huge and offered jaw-dropping views. The courtesy bus was very convenient, and the location was excellent, with easy access to Kyoto via the efficient trains. Renting a bike to ride to Ishiyamadera was a enjoyable and convenient option as well.

Some of the restaurants were quite expensive, but fortunately, there were plenty of other dining options nearby. The check-in process was super slow and there were long wait times for breakfast.

Comfortable Japanese style bathroom. Friendly and helpful staff. Punctual shuttle bus service. Convenient luggage transfer service. Nice executive and deluxe rooms. Spectacular views from room and bar. Great location for exploring Kyoto. Option to rent a car

Nothing all excellent.

I had an amazing stay at this hotel. The view of the lake from my room was breathtaking, especially during sunset. The staff were friendly and helpful, making me feel welcome throughout my stay. The room itself was spacious and comfortable, with all the necessary facilities. The western breakfast served at the hotel was delicious.

Nothing at all.