As youngsters, we loved the spacious and clean rooms, the comfortable beds, and the small freezer in the refrigerator. The high-quality toiletries and the thoughtful hanger for wet towels in the bathroom were nice touches. The hotel's location near Matsumoto Castle and the JR Station was perfect, and the nearby Parco mall was convenient. The breakfast buffet in the adjoining cafe was delicious, and we enjoyed the view of the Japanese mountains from our room. Check out was easy with the available machine in Japanese and English.

Felt right at home, with nothing being too much trouble.

The hotel offered comfortable rooms, free Wi-Fi, a 24-hour restaurant, and a pub-restaurant. The breakfast at Cafe Restaurant Gust was a delightful mix of salad bar and free drink refills.

Who needs to know about complimentary newspapers or dry cleaning services? Give me something useful!

I had a very comfortable and enjoyable stay at a hotel in a great location. The room was spacious and clean, with a cozy bed and a modern smartphone for assistance. The buffet breakfast offered a good variety of both eastern and western options. I highly recommend this hotel for a pleasant visit.

Conveniently located near station, food streets, and castle. Friendly and helpful staff. Big fluffy towels. Short walk from bus drop off and train station. Coin laundry and dryer available. Comfortable rooms with everything you need. Walkable city. Free WiFi. Huge TV with pay options. Nice buffet breakfast. On-site parking available.

The location was perfect - short walk to castle, shopping mall and restaurants. Spacious rooms and on-site parking. Helpful and magical staff provided all travel info. Awesome breakfast with variety. Walking distance to train station and free city bicycle rental.

Everything was fantastic.

This hotel exceeded my expectations considering its price range. its location is excellent, being just a few minutes' walk from the train station and within walking distance of major attractions like Matsumoto Castle. The convenience of being so close to transportation and sightseeing spots made my stay all the more enjoyable. Secondly, the staff were friendly and attentive, always ready to assist with any queries or requests I had. Their warm hospitality added a personal touch to my experience. Lastly, the basic amenities provided were of good quality, from the comfortable beds to the well-equipped bathrooms. The rooms even had a great view of Matsumoto to the west, making it a pleasant sight to wake up to. And, to top it all off, breakfast was included, ensuring a satisfying start to each day of my stay.

All was fine, nothing to complain about.

I recently stayed at a hotel in Matsumoto and had a great experience. The staff at Richmond Hotel were incredibly helpful and friendly. The location of the hotel was ideal, just a 5-minute walk to downtown and surrounded by department stores. It was also conveniently close to Matsumoto Castle, only a 12-minute walk away. The rooms and facilities were clean and comfortable. I was also pleased to find that they provided parking at a reasonable fee. I had a wonderful stay.

For us, the hotel was ideal. 👌

Great value for money hotel with spacious double rooms. Good buffet breakfast included with both Japanese and Western options. Self-laundry facility on site which was easy to use.

The hotel is located just down a lovely side street from the station, making it easy to find. It is very close to the train station and the highway bus station, making it convenient for travelers. The rooms are spacious and clean, with comfortable beds. The staff is polite and helpful. The buffet breakfast offers a good selection of Japanese and western foods.

The bathroom is described as tiny, but more than adequate for a short stay.