The staff is incredibly helpful, warm, and kind. Convenient location near train and bus station. Tea/coffee set in the room. Well-equipped bathroom with good toiletries. Comfortable bed. Japanese and European breakfast options. English-speaking receptionists. Electronic charges for phones.

Convenient location near train and bus station. Tea/coffee set in room. Well-equipped bathroom. Comfortable bed. Tasty and varied Japanese breakfast. Helpful English-speaking staff. Electronic charges for phones. Attentive receptionists. Superb location near airport shuttle, convenience stores, and shopping areas. Clean and quiet. Better rooms at the annex.

The hotel is conveniently located very close to the train station, making it easy to access transportation for exploring the city. Additionally, there are several gyoza restaurants in the surrounding area, offering a delicious local dining option. The rooms are clean and well-equipped, with comfortable beds and well-stocked bathrooms. The staff is accommodating and friendly, providing extra amenities and toys for children, making it a family-friendly hotel.

Some single rooms in the annex building are quite small and lack sufficient storage space for clothes.

Staff very helpful. Good laundry facilities. Free international calls. Convenient location near transportation. Well-equipped room.

Couldn't find any faults at all.

The best aspects of this hotel were its close proximity to the train station and the excellent breakfast options. Being very close to the train station made it incredibly convenient for me to travel around the city. Additionally, the breakfast offered a variety of delicious Japanese and European dishes, satisfying all taste preferences. The staff were also very friendly and accommodating, making my stay even more enjoyable.

All was good.

my recent stay at Richmond Hotel was fantastic. I was on a business trip and stayed for a few nights. The hotel's location, just 5 minutes from the train and bus station, was incredibly convenient. The room had a tea/coffee set, perfect for a quick pick-me-up, and the bathroom was well-equipped with good quality toiletries. The staff at the reception were attentive and went above and beyond to help me with any inquiries I had. The hotel also provided a variety of breakfast options, with the Japanese breakfast being particularly delicious. Additionally, the comfortable bed and electronic chargers in the room were great amenities. I can't recommend this hotel highly enough!

Clean room, new. Close to train station. Rooms better at annex. Convenient for business trip, near train and bus station. Tea/coffee set in room. Well-equipped bathroom. Comfortable bed. Two types of breakfast: Japanese and European. Tasty Japanese breakfast with variety of food. Accommodating and helpful staff. English-speaking receptionists. Electronical charges for phones. Attentive, thorough receptionists. Superb location near station, convenience stores, and shopping areas. Easy access to Nikko. Highly suggest. Nicer, helpful staff.

We had a wonderful stay at the Richmond Hotel Utsunomiya-Ekimae Annex. The location was perfect, just a short walk from the train station. The room was very clean and seemed relatively new. Although the room was a bit small, it was still manageable for us. The receptionists were attentive and went above and beyond to make our stay enjoyable. we highly recommend this hotel.

The hotel was located near the transportation hub in the city, which makes it convenient to get around. the bed was comfortable and made for a good night's sleep. Another plus is the free internet, which allowed me to stay in touch with my family despite the distance.

The room was small and cramped, making it difficult to move around comfortably.

As a business traveler, I found the hotel's location near the train and bus station extremely convenient. The room had a tea/coffee set, making it easy to have a hot drink whenever I wanted. The bathroom was well-equipped with good shampoo and conditioner. The bed was very comfortable. The hotel offered both Japanese and European breakfast options, and the Japanese breakfast was delicious with a wide variety of hot and cold food. The staff was accommodating and helpful, with good English skills. The rooms had electrical chargers for phones and other devices.

100% Recommend this hotel.

The rooms were surprisingly spacious and comfortable, perfect for a business trip. the staff went above and beyond by providing us with extra amenities, including toys for my child, making it a truly family-friendly experience. Additionally, the hotel's close proximity to the train and bus station made commuting a breeze.

The breakfast options, particularly the European breakfast, left much to be desired. the fried eggs were overcooked and there was a lack of fruits and vegetables.

We had a wonderful stay at Richmond! The free smartphone provided in the room was a great bonus, allowing us to make free calls to many countries and access the internet while exploring. The location was perfect, within walking distance of the train station and delicious gyoza restaurants. The staff was incredibly kind and helpful, always going the extra mile to assist us with directions and information. I highly recommend this hotel for international tourists looking for convenience and comfort.

Spacious rooms. Choice of breakfast styles. Convenient location near train and bus station. Well-equipped bathroom

N/A

The location is extremely convenient, close to the train and bus station, airport shuttle, convenience stores, and shopping areas. The receptionists are attentive, thorough, and detail-oriented. They go above and beyond to assist guests. The room provides a complimentary smartphone with free international calls and internet access. The twin room is unexpectedly spacious and comfortable, perfect for families. The staff offers extra amenities, including toys for children, making it a child-friendly hotel.

The location of this hotel is excellent, as it is within easy walking distance from the train station and many great gyoza restaurants. The staff at the hotel are incredibly friendly and helpful, always willing to assist with any questions or requests. The rooms are comfortable, with the twin room being particularly spacious and providing ample room for guests.

The website could provide better clarification on the room types and sizes.