As trekkers and a group of friends, we loved the fantastic grounds and scenery, great starting point for the Hakone loop, and the provided Japanese robes and slippers for the onsen.

Felt truly looked after, no complaints whatsoever.

I had an incredible stay at a beautiful hotel with stunning views. The ambiance felt like a cozy country home, and the rooms were beautifully furnished. The amenities were top-notch and made my stay comfortable. The service was impeccable, reflecting the tranquil and restful atmosphere of the area. The French restaurant had a delicious menu. Furthermore, the hotel had a Japanese restaurant and a great onsen. I highly recommend this hotel.

We absolutely loved our stay at this place. The hotel's location right by the lake in Hakone provided us with the most stunning views of Mount Fuji. It was such a treat to wake up in the morning and be able to see the majestic mountain right from our room. The beauty of the surroundings, with manicured gardens and a tranquil atmosphere, made our stay even more memorable. The staff here were incredibly friendly and attentive, making sure that we had everything we needed for a comfortable stay. We also appreciated the range of amenities provided, such as the free Wi-Fi in the rooms and the on-site car park which made it convenient for us to explore the area.

We had a fantastic experience at this hotel and would highly recommend it to everyone. The location, service, and amenities are top-notch, making it a perfect choice for a luxurious and comfortable stay.

We enjoyed the complimentary shuttle service to the nearby attractions and the free hot springs bath at the hotel. The location was perfect for exploring the surrounding nature, with stunning views of the lake and easy access to transport. Another great aspect was the tea service at the bar, which we found truly relaxing.

The breakfast service was also inadequate, with limited options and slow service. we were not impressed with the accommodations and felt the hotel did not meet our expectations.

Beautiful hotel with connected garden. Big rooms, comfortable beds and clean bathrooms. Friendly and attentive staff. Delicious meals at Japanese and French restaurants. Breathtaking view of Lake Ashi and Ashi Shrine. Great value for money.

Hard to think of anything.

Large garden, well-maintained. Clean rooms, well-stocked with amenities. Excellent dinner options. Half-board fare has good quality and presentation. Hot spring bath is relaxing. Free shuttle to nearby port for convenient access to buses.

The hotel is situated in a picturesque location, right by the lake, offering stunning views. The rooms are spacious with modern bathrooms and some even have balconies overlooking Mt. Fuji. The staff provides excellent service, making check-in and check-out a breeze. There are two onsite restaurants, one Japanese and one French, although they can be quite expensive. If you prefer something more affordable, you can find convenience stores in Motohakone where you can stock up on snacks and essentials.

The breakfast options at the hotel are limited and of poor quality for the price you pay.

We had a truly memorable stay at a beautiful hotel with stunning views of the mountains and lake. The location was perfect, and we loved being able to enjoy the scenic garden. The rooms were spacious and comfortable, with all the amenities we needed. The highlight of our trip was the delicious food at the French and Japanese restaurants. We were pleasantly surprised by the personalized birthday message and souvenir photo from the hotel. The staff were friendly and attentive, making our experience even more enjoyable.

Not one thing ?