L'emplacement de l'hôtel est parfait, situé à proximité du centre dans un quartier calme, ce qui nous a permis de profiter pleinement de cette ville animée. De plus, le personnel de l'hôtel était très sympathique et serviable, ce qui a rendu notre séjour encore plus agréable. La propreté de l'hôtel était impeccable et les installations étaient excellentes. Nous avons également apprécié le fait qu'il y avait un parking disponible pour notre voiture, ce qui a rendu notre séjour encore plus pratique. Dans l'ensemble, cet hôtel a répondu à tous nos besoins et nous le recommandons vivement.

Rien de mauvais à la propriété.

The staff were excellent, welcoming, and accommodating. The view from the room was breathtaking. The lobby was eye-catching and relaxing. The food was great and the menu was explained by the chef. The tour guides created a sense of community.

Absolutely nothing.

The communal areas have stunning views. The check-in staff kindly gave us a room close to the dining room. The staff were friendly and provided exceptional service. Our room attendant checked on us every evening. The dining area staff took good care of my mother. The buffet had a great selection. Staff were helpful with self-drive information. They even assisted with a flat tire repair. The location is great, with awesome views and a good spa.

We had an incredible stay at this hotel. The cleanliness of the rooms was impeccable, and the hotel facilities were top-notch. The staff went above and beyond to make us feel welcome and taken care of. From the moment we arrived, we were greeted with warmth and genuine hospitality. The location of the hotel was perfect for our safari experience, allowing us to easily explore the surrounding wildlife. The breakfast served each morning was delicious, with a wide variety of options to choose from. we were extremely impressed with the hotel and the staff.

Nothing to mention.

I recently stayed at Mara Serena and was amazed by the friendly and attentive staff. The lodge's hillside location offered breathtaking views and plenty of wildlife sightings, even rhinos. The food at the lodge was the best I had in Kenya. I also appreciated the community atmosphere created by the tour guides dining with the guests.

Totally recommend this hotel.

As a nature enthusiast, I stayed at Mara Serena for 5 days to explore the breathtaking views of the Mara Triangle. The communal areas were exceptional, offering stunning views. The check-in staff accommodated my senior mother by assigning a room close to the dining area. The friendly staff provided exceptional service, with Bernard, our room attendant, checking on us daily. The dining staff took excellent care of my mother, and we enjoyed the buffet selection. Special compliments to the chef for the delicious food.

Would recommend this hotel.

The value for money at Serena was excellent, with stunning views from both the room and communal areas. The staff were incredibly friendly and went out of their way to make my mother, a senior citizen, feel comfortable. Bernard, who looked after our room, checked on us every evening to ensure everything was perfect. The tour guides even sat among the guests, creating a sense of community.

The menu for breakfast could have been better, but it was still enjoyable.

I recently stayed at the Mara Serena Safari Lodge for a few days while exploring the Masai Mara. The room was comfortable and the lobby offered breathtaking views of the entire reserve. The staff at the hotel were incredibly accommodating, helpful, and always had a cheerful attitude. Their warm welcome made me feel instantly at home. Additionally, the food at the hotel was absolutely delicious. it was a fantastic experience.

I can recommend this hotel.

We had an amazing stay at Serena Safari Lodge! The location was perfect, situated on a bluff overlooking the Masai Mara Reserve. The views were breathtaking and we felt like we had our own private cabin. The lodge staff were impeccable, always willing to help with a smile on their faces. We were able to easily arrange game drives right at the lodge, and the proximity to the air strip made our arrival and departure seamless. The clean and well-maintained property blended seamlessly into the natural environment. The food at the lodge was also the best we had in Kenya. we couldn't fault our experience at Serena Safari Lodge.

Nothing not to like! 😊

The views from my room balcony were absolutely breathtaking. I could see the stunning landscapes of the Maasai Mara right from my own room. The common areas of the property were also beautifully designed and added to the overall charm of the lodge. The staff at Serena was exceptional - friendly, accommodating, and always ready to help. I felt truly welcomed and taken care of during my stay. The buffet meals were delicious, offering a variety of options to satisfy different tastes. The lodge's location was perfect for game viewing, with incredible wildlife sightings just outside the gate.

The rooms at Serena were a bit small, although they were well-equipped and comfortable. It would have been nice to have complimentary drinks included in the buffet, even if it was just simple juices.

We got great value for our money at the Mara Serena Safari Lodge. The room was incredible, complete with a huge bed and stunning views of the Masai Mara. The location was perfect, with easy access to the main park and roads that made exploring a breeze. The staff treated us with utmost kindness and were always ready to help with any request. We felt genuinely welcomed at the lodge.

The only thing that could make the breakfast even better would be a wider variety of options.

The communal areas at Serena were absolutely stunning, offering breathtaking views of the surrounding area. We were also pleased with the room location, as it was conveniently close to the dining and reception areas, making it easy for my mother to get around. The staff were incredibly friendly and attentive, providing exceptional service throughout our stay. Our room attendant, Bernard, even went the extra mile by checking on us every evening. The dining area staff took great care of my mother and the buffet food selection was enjoyable. Additionally, the lodge's setting on a hillside offered eye-watering beauty, with spectacular views of the Maasai Mara. The lodge was also easy to navigate, which was convenient for us as we were driving ourselves. And last but not least, the food at Serena was the best we had in Kenya. I highly recommend this lodge.

Warm and welcoming staff, exceptional service, well-equipped gym with stunning view, legacy property in Mara game park, sense of community with tour guides

Nothing I didn't like to be fair.

Communal areas and views were exceptional. Room close to dining room. Friendly staff. Bernard checked on us every evening. Good care of my mother. Buffet food selection enjoyed. Fantastic views from room balcony. Attractive common places. Very good sightings. Excellent staff, except for one. Competent chef needed for variety of foods.

The value for money at Serena was fantastic - we got so much for what we paid. The room was amazing, with beautiful views of the Masai Mara from the relaxing and eye-catching lobby. The staff at Serena were incredibly accommodating, helpful, and cheerful. We felt so welcome during our stay.

Breakfast delights, however, could be improved with a greater variety of options. It would be nice to see more diversity in the breakfast menu, especially in terms of different fruits and dishes.