The service was exceptional, with staff always on hand to assist, even late at night. the room was luxurious yet affordable, with modern amenities like a fridge, kettle, and a smart TV with English channels. the interior design was beautiful, creating a lovely atmosphere. the location was perfect, right in the heart of the city with easy access to attractions like the Sabah State Mosque and Marlin Statue. the staff were professional and accommodating, making my stay truly memorable.

One thing that could be improved is the room maintenance. Although the room looked nice, there were some issues like a detached door hinge and patches of paint.

The room was spacious, clean, and well-equipped, providing a comfortable stay. the hotel facilities were on par with luxury standards. Its location close to Asia City made it convenient to access shops and restaurants, ensuring an enjoyable experience.

Nothing it was perfect.

The first stay stood out as staff kindly assisted my elderly parents. the place is perfect - Free Wi-Fi, parking, security, lounge, restaurant, laundry. Love the amenities - TV, kettle, express check-in/out, beach umbrellas. Air-conditioned, no pets or smoking. Ideal for my city breaks.

the room was spotless, cozy, and beautifully designed. their friendly and prompt hospitality made us feel right at home. it was a gem that exceeded all expectations, especially after a day of snorkeling adventures.

no elevator available.

staying at Ac Residence - Behind Cititel was a fantastic experience. the rooms were clean and luxurious, with helpful staff who went above and beyond. the location was convenient, close to shopping and dining options. the modern amenities like air conditioning, Wi-Fi, and even a powerbank in every room made the stay truly comfortable and enjoyable.

Nothing, it is perfect! 🌟

The room was clean and spacious, with all basic necessities provided. the location was convenient, with plenty of nearby amenities and attractions. Despite the lack of an elevator, the staff was helpful in carrying luggage. I'll recommend this hotel.

The central location was great and the clean, comfy room had all the necessities plus nice extras like USB cables and powerbanks. Appreciated the fast internet and the availability to stream movies/TV shows easily. Although the room was insulated well, the loud music from downstairs could be heard slightly at night; however, it didn't bother us much after a tiring day exploring the city! 🌟.

Centrally located near attractions and dining options, within walking distance. Room was upgraded to a spacious, clean area with ample hangers. Efficient check-in and check-out process. Responsive and polite staff offering helpful recommendations. Good WiFi speed and daily cleaning service provided.

Jaw-dropping location near restaurants, clean rooms with excellent AC and shower, incredibly helpful staff, amazing facilities like power banks and hairdryers in rooms, beautiful interior design. So IMPRESSED!

The hotel had free WiFi, which was as fast as a snail on a leisurely stroll. the staff kindly upgraded me to their biggest room, probably because they pitied my luggage collection. I felt like a royalty with their room service—I almost asked for an ATM to withdraw more cash for tips.

The water pressure in the shower made me feel like I was standing under a leaky faucet.

Great value for money with fantastic room quality and convenient location. The staff was super friendly and helpful throughout my stay. Cons: Breakfast offerings could be improved with more variety and freshness.

The room was equipped with high-quality amenities and the staff was extremely helpful and welcoming. the complementary facts that were offered added to the overall experience, which was impressive. the convenient location made it easy to access local attractions. the room's luxurious décor and cleanliness were noteworthy and made my stay more relaxing.

Some aspects of the room, however, detracted from the overall experience. the bed and blanket were not suitable for warmer weather, and the toilet flush was weak and slow.

Super clean room with all necessities provided; proactive and responsive staff; convenient city center location.

Felt really welcomed, no complaints whatsoever.