Upgraded to Bunga Cengkih Suite for free. Beautiful anniversary room decoration. Friendly staff. Convenient location with nearby food and shopping. Large room size, accessible via airport bus.

Our recent stay at Shangri-La was a great experience. The room was clean, spacious, and had everything we needed. The staff were friendly and always ready to assist us. The breakfast offered a good variety of tasty food. The hotel's location was convenient, close to restaurants and markets. The WiFi worked well and check-in/check-out were fast. we had a memorable and enjoyable stay at Shangri-La and would highly recommend it.

The location is extremely convenient for transportation and dining, with public transport, eateries, and Grab taxis readily accessible. The hotel is also within walking distance of the bus station. The rooms are spacious and kept clean, with a Jacuzzi available for relaxation. The staff is friendly and helpful, providing guidance when needed. Additionally, the breakfast offers a wide range of options to choose from.

The central air-conditioning system cannot be adjusted, which may result in the room being too cold in the morning.

I had a pleasant stay at Shangri-La Kota Kinabalu. The room was spacious, clean, and well-equipped with all the necessary amenities. The hotel's location was great, within walking distance to various eateries. The staff was attentive and provided excellent service, particularly Mr. Sapri and the front desk team. Despite a few minor inconveniences like unstable Wi-Fi and slow check-in, overall I would recommend this hotel for its comfortable rooms, convenient location, and friendly staff.

This hotel is a hidden gem in the heart of the city. It offers great value for money with its affordable prices and attention to detail. The staff are friendly and helpful, always going above and beyond to ensure a pleasant stay. The rooms are comfortable with all the basic amenities and the bed is just perfect for a good night's sleep. Plus, the hotel provides a delicious breakfast with plenty of options, including vegetarian choices. I especially enjoyed soaking in the bathtub after a long day of exploring the city. this hotel is a fantastic choice for anyone visiting the area.

All was well during my stay.

Perfect location, private parking, nearby Filipino Market, clean and comfortable. Excellent value for money, equipped with all necessary amenities. Friendly and helpful staff, high standard service.

Could not be improved in any way.

The hotel offers complimentary breakfast and great coffee. The location is perfect for exploring the city and nearby restaurants. The staff are very friendly and attentive to our needs.

We had an amazing stay at this hotel! The location was perfect, just a short walk to the waterfront where we could enjoy leisurely walks and beautiful sunsets. The room was spacious and clean, with a comfortable bed and a great view. The service was top-notch, especially Sapi at the reception desk who was always helpful with any queries we had. The hotel was also conveniently located near popular seafood restaurants, so we didn't have to go far for a delicious meal. we had a fantastic experience and would highly recommend this hotel for a memorable stay.

The slow check-in process, which took longer than expected. However, this was overshadowed by the overall positive experience we had at the hotel.

The hotel is very neat and clean, with rooms that are a reasonable size and equipped with amenities like a tea/coffee maker, fridge, and TV. The staff are friendly and provide excellent service, making check-in and stay smooth. The location is convenient, with easy access to Grabcar services and nearby attractions like Suria Mall. The breakfast spread is exceptional, with a good mix of Western and Eastern dishes to choose from.

All aspects of this hotel were satisfactory.