The location of this place is excellent, right next to a major mall with many restaurants to choose from. The staff were very hospitable and helpful, from the concierge to the manager. Requests and luggage were brought up very quickly. The leisure facilities, including the swimming pool and spa centre, were in great condition and made for a very relaxing stay.

I would recommend this hotel to everyone, without hesitation.

The spacious bedroom and bathroom were a highlight, along with the comfortable King Size bed. The hotel also offered a good view of Sunway Lagoon. The helpful receptionist and bellboy provided great assistance in arranging transportation to the KLIA airport. The hotel's location next to Sunway Pyramid Shopping Mall provided easy access to plenty of food options.

Felt very happy, no complaints.

Convenient location next to a mall and theme park. Clean rooms with spacious bathrooms. Friendly and helpful staff, especially Ms Linda. Great food at the level 8 cafe. Fast check-in and out process with efficient concierge.

The location was perfect, within walking distance of Sunway Lagoon and Sunway Pyramid mall. The staff was friendly and helpful, especially Mr Casey, Mr Chew, and Ms Alina. The room was spacious with a great view. The hotel premises were clean and well-maintained. The breakfast was delicious and satisfying. a wonderful stay!

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The hotel is conveniently located next to a shopping complex, making it easy to access various eateries and shops. Guests can enjoy the proximity to the Pyramid shopping mall, which provides a wide range of shopping and dining options. The rooms are spacious and clean, with modern amenities such as rain showers, conditioners, and moisturizers. The bathrooms are also well-maintained and offer a comfortable experience. The hotel staff provides excellent service, as mentioned by guests who were greeted warmly and received helpful recommendations from the Front Desk Manager. The breakfast at Cafe West offers a nice variety of food choices, ensuring guests have a satisfying start to the day.

Some guests have mentioned that there may not be enough staff available, resulting in delays in response and longer waiting times.

Had a great city break here! Loved the spacious and modern rooms, along with the friendly staff who were happy to help with anything we needed. the breakfast was a definite highlight with such a wide variety of choices to suit all tastes. Plus, the location was perfect, close to shopping, theme parks and other attractions!

We found that the service in the water park left a lot to be desired. Despite trying to join in with others, we were not allowed access to some of the rides due to being a single rider.

We were pleasantly surprised by the spaciousness and cleanliness of the hotel. The amenities provided, such as the toothbrush and toiletries, were a nice touch. The location near a mall added convenience to our stay. Although we didn't get a chance to use it, the pool also seemed great.