Beautifully decorated premises, clean rooms, comfy beds, helpful owner, good location.

Couldn't stay longer.

our stay at the blue palm was absolutely perfect. the hotel exceeded our expectations with its clean and comfortable rooms, friendly staff, and delicious breakfast that catered to my dietary needs. we were sad to leave and wish we could have stayed longer!

Shower temperature difficult to adjust.

My weekend getaway had some good with it. There were two things that were complementary and I also appreciated the key location near the center of the town. I also found the pool area to be relaxing and a great place to hang out.

There were some downsides that are worth mentioning. The staff was not very helpful when I needed assistance and they weren't very friendly.

Intimate and calming gem with spacious, clean rooms and comfortable bedding. Great AC and rain showers. Serene pool and fantastic onsite masseuse. Helpful and friendly staff who provide excellent dinner and activity recommendations.

I absolutely loved my stay at this beautiful hotel! The rooms were spacious and stylish, and the beds were so comfortable. The pool was clean and refreshing. The owner was incredibly friendly and helpful, providing great recommendations for restaurants and things to do. The breakfast menu was a nice touch, allowing me to customize my meal. The hotel's location was perfect, just a short walk to the city center and the lake. I highly recommend this hotel for a relaxing and enjoyable stay.

The hotel facilities were top-notch and well-maintained, including the clean rooms and refreshing pool. The owner, Juan, provided excellent personalized service, assisting with planning daily activities and recommending the best places to visit and eat. The location was convenient, with great restaurants within walking distance. The included breakfast was delicious and varied.

Felt really welcomed, no complaints.

The property was absolutely stunning, with beautiful surroundings and a peaceful ambiance. the location was ideal, just a short distance from both the lake and the town center, making it convenient to explore the area. The staff were incredibly helpful and friendly, providing us with great recommendations for places to visit.

While the staff were friendly, a few members lacked English language skills, which made communication a bit challenging at times. It would have been beneficial if they had a basic understanding of English to facilitate smoother interactions with non-Spanish speaking guests.

Located in the heart of a lush jungle, Blue Palm Bacalar offers a serene and natural setting for a relaxing getaway. With its proximity to the port, guests have easy access to water activities and stunning views of the lagoon. The rooms are clean, comfortable, and tastefully decorated, providing a peaceful retreat after a day of exploring. The friendly staff goes above and beyond to ensure a delightful stay, offering personalized tips and arranging memorable experiences. The delicious breakfast, featuring flavorful dishes like Huevos Rancheros, is a perfect start to the day. The beautiful pool area and well-maintained gardens add to the overall charm and tranquility of the hotel.

The lack of coffee makers in the rooms is a minor inconvenience for those who enjoy starting their morning with a fresh cup of coffee.

The rooms were spacious and comfortable, with stylish decor and cozy beds. The hammocks in front of each room were a nice touch and perfect for relaxing. The pool was clean and refreshing, providing a great place to cool off. The breakfast menu offered a delicious and generous selection, allowing for customization to suit individual preferences. The location was convenient, with easy access to nearby attractions and restaurants. The staff was incredibly helpful and accommodating throughout our stay, going above and beyond to ensure a pleasant experience.

There really wasn't anything to dislike about this place! It exceeded our expectations in every way.

The staff at this hidden gem were incredibly friendly and helpful! They went above and beyond to ensure we had a fantastic stay. The rooms were spacious and spotlessly clean, with comfortable beds and a refreshing rain shower in the bathroom. The pool was a serene oasis, perfect for lounging and cooling off. We also loved the delicious and generous breakfast they served each morning.

There were no downsides to our well-deserved vacation at this hotel. It exceeded our expectations in every way!

We stayed at this place and had an amazing time! The location here is great, just a short walk to the main town area. The service and housekeeping were excellent, and we were even welcomed with a refreshing drink upon arrival. The tours and ticket assistance provided were very helpful, allowing us to explore the area easily. The room amenities were top-notch, with a comfortable sitting area and a lovely terrace with garden furniture. The free toiletries provided were a nice touch, and we enjoyed watching our favorite shows on the flat-screen TV. The dining options, including the restaurant and bar/lounge area, were fantastic. We also loved relaxing by the outdoor swimming pool and indulging in a soothing full body massage at the spa lounge. The sun loungers in the garden area were perfect for soaking up the sun. The free Wi-Fi and 24-hour reception added to the convenience of our stay. We would definitely recommend this hotel to our friends.