The property was stunning with manicured grounds, beautiful casitas, and abundant flora and fauna. The attention to detail and cleanliness of the hotel were top-notch. The on-site facilities, such as the golf course and tennis courts, were enjoyable, and the use of bikes was a fun way to explore the expansive property. The food at the restaurants, particularly Ki'Ol, was delicious, and the heated pools were perfect. The staff, led by the General Manager, went above and beyond to ensure a fantastic stay. The location was ideal for exploring nearby attractions.

Everything was spot on.

Beautifully manicured property with stunning landscape, amazing architecture and impeccable service. Moon showers, private heated pools, and integrated sound systems in the rooms. Enjoyed meditation and yoga classes by the Cenote. Biking around the huge property was a fun experience.

We had the most amazing stay at a beautiful resort that provided the perfect weekend getaway. Our private casita was a dream, complete with a hammock, outdoor shower, and private pool. We were treated to coffee and pastries every morning on our deck. The attention to detail, such as promptly delivering flowers to our room, was exceptional. Despite being in the jungle, the resort had excellent pest control and landscaping. The firefly lawn after dark was a magical experience.

Former hacienda with breathtaking common areas, an incredible mix of old and new, fantastic villas, perfectly heated pools, delicious dining options, amazing staff that goes the extra mile.

Staying at this hotel was an absolute luxury. The exclusive amenities provided in the room were outstanding, from the high-quality toiletries to the fine linens on the bed. We enjoyed the outdoor swimming pool, surrounded by the beautiful garden area, and the spa centre was a dream! The massage we received was top-notch, and the spa lounge area was so relaxing. We also appreciated the delicious continental breakfast offered every morning at the restaurant.

The only minor issue we encountered was the limited selection of food options available for dinner at the restaurant. However, this was compensated by the high quality and taste of the food.

Spent Christmas at this resort and it was an amazing experience! The staff was incredibly friendly and always willing to help. The food was delicious, especially the breakfast buffet which had a variety of freshly baked pastries and fruit. The location was also perfect, with easy access to nearby attractions and activities.

The rooms were a bit small and lacked storage space. the wifi was spotty in some areas of the resort.

Breathtaking common areas, fantastic villas, perfectly heated pools, delicious restaurant, extraordinary staff.

No.

Immaculate property with stunning landscape, beautiful architecture, and amazing service. Rooms have luxurious amenities and private pools. Impressive array of activities and facilities including spa, yoga classes, and golf course. Extraordinary staff providing exceptional hospitality. Convenient location for exploring attractions in the area.

The rooms were absolutely stunning, with beautiful design and luxurious amenities. The staff was incredibly attentive and made sure I had everything I needed. The location of the hotel was perfect, surrounded by lush gardens and offering plenty of opportunities for relaxation and tranquility.

I found the price to be quite high, and some of the extra activities were not worth the cost. Additionally, the hotel had a slightly corporate atmosphere due to catering for small conventions.

I had a fantastic stay at a stunning property surrounded by beautifully tended grounds. The casita was spacious and comfortable with a huge bathroom and a private plunge pool. The restaurants served delicious food and the staff were always helpful. I would love to return for a longer stay. I highly recommend this hotel for a relaxing and luxurious getaway.

The hotel is located in a former hacienda, with breathtaking common areas. The mix of old and new by the architects is a joy to experience. The property is huge, perfect for morning runs where you can encounter wildlife. The villas are fantastic, and the pools are perfectly heated. The restaurant offers delicious food. The staff, led by the General Manager, goes above and beyond to ensure a perfect stay. The location is amazing, with plenty of attractions to visit.

Felt right at home, no complaints whatsoever.

I had the most incredible stay at this hotel. The property itself is immaculate and beautifully maintained, with a plethora of plants and abundant fauna. The attention to detail in the casitas was superb and the cleanliness was top-notch. I loved the quirk of being able to use bikes to explore the grounds. The food at both restaurants was absolutely delicious, but I especially enjoyed the taste and variety at Ki’Ol. The location of the hotel was perfect, surrounded by the jungle and close to Mayan ruins. The staff were friendly, attentive, and went above and beyond to make my stay memorable.

It was all superb.

The rooms were spacious and well-designed, with luxurious amenities. The staff were friendly and helpful throughout our stay. The location was ideal, with easy access to nearby attractions. Plus, the food at the restaurant was delicious and satisfying, making every meal a delightful experience.

The prices were exorbitant and not justified by the overall experience. The cost was much too high for what we received, especially considering we have stayed at more luxurious resorts for less.

I recently had the pleasure of staying at a stunning resort, nestled in the heart of the Yucatan jungle. The resort offered luxurious private casitas with hammocks, outdoor showers, and private pools, providing the ultimate relaxation experience. Every morning, we were treated to a delightful delivery of coffee and pastries to our deck, a perfect start to the day. The attention to detail and promptness of special requests, such as flowers delivery, exceeded all expectations. Despite being surrounded by nature, the resort's impeccable pest control and landscaping ensured a peaceful and comfortable stay. The highlight of the evening was strolling through the firefly lawn, an enchanting experience.