The hotel is centrally located in the heart of the city, making it convenient to access all the attractions and amenities that Tulum has to offer. The common area provides complimentary natural water and coffee, creating a cozy and welcoming atmosphere. Additionally, guests can rent bikes for a reasonable price to explore the area.

The communication with the reception staff can be frustrating, as they may not provide sufficient information or assistance when needed.

The staff at El Capitan were incredibly helpful and made our stay unforgettable. They provided us with excellent recommendations for exploring the area and always made sure we had everything we needed. The location was perfect, with shops and restaurants just a short walk away. The room was spacious, bright, and had a comfortable bed. Additionally, the WiFi connection was strong, perfect for those who need to work remotely. I highly recommend staying at El Capitan for a fantastic experience in Tulum.

Prime location, close to shops, supermarkets, and restaurants. Best WiFi connection in Tulum. Clean and stylish rooms in a new building. Extended my stay for long term. Affordable bike and scooter rentals available.

Had an amazing time over New Year’s Eve! Loved that we could rent bikes for a really cheap price and it was only a short ride to great restaurants and bars. The rooms were super spacious and the bed was very comfortable. The fact that there was natural water and coffee available was a real bonus. It was great that we had access to both a communal area and balcony, that made for a very chill atmosphere.

The noise at night was quite prominent and could be disruptive for some. The staff were not always forthcoming with information, so we had to work some things out for ourselves.

Great location for downtown Tulum. Small, boutique hotel with a cozy atmosphere. Helpful and friendly staff. Spacious rooms with comfortable beds. Modern and clean bathrooms. Personal WiFi access in each room. Water, tea, and coffee available in communal areas. Small open patio for relaxation. Bike and moped rental on site. Lovely owner and staff who go above and beyond to assist guests. a wonderful experience.

Felt very relaxed, no complaints at all.

Elise, Annie, Luis - helpful staff, family-like atmosphere, boutique feeling, spacious rooms.

Nothing everything was great.

This hotel offers great value for the central location, with plenty of nice restaurants and bars within a short walk. The staff is lovely and goes above and beyond to provide friendly service. The rooms are clean and the beds are exceptionally comfortable.

No improvements needed, everything was fine.