We absolutely loved our stay at this magical boutique hotel! The design and landscaping of the property are exquisite, creating a tranquil oasis in the heart of the city. We were impressed by the high ceilings, Victorian antiques, and spacious room. The separate pool outside our room added to the enchantment. The breakfast in the outdoor restaurant was delicious, and we even indulged in a couple's massage at the on-site spa, which was amazing. Despite a few minor drawbacks, like the lack of TV and a small fridge, we were still blown away by the overall experience. I highly recommend this hotel for a truly special stay.

Well-maintained property with amazing decor, landscaping, and attention to detail. Friendly and helpful staff, especially the male receptionist. Convenient location for exploring on foot. A tranquil retreat in a busy city.

Spacious, clean rooms. Delicious breakfast. Refreshing outdoor pool. Helpful staff. Unique decor. Convenient location. Excellent cocktails. Tranquil atmosphere.

All was good.

Exceptional service, exquisite rooms, beautiful pool, peaceful atmosphere, kind and helpful staff.

Nothing, all great.

Friendly staff, amazing breakfast, beautiful pools, serene spa area, fantastic massages. A true oasis!

As a family, we absolutely loved the beautiful and clean rooms, the delicious buffet breakfast with a personalized omelet station, and the attentive and friendly staff. The hotel's location within walking distance of everything was also a major plus.

The hotel felt very homey, and we had no reason to complain.

We got great value for our money at this beautiful boutique hotel and the room was spacious and clean. The location was convenient, allowing us to easily walk to all the main areas. The staff treated us with kindness and went above and beyond to assist us.

One thing that could make the breakfast offerings better is to have a breakfast manager to ensure consistency with juices, prosecco, and cake being available throughout our stay.

We loved the central location of this place, making it super easy to explore all the important sites here on foot. The service was excellent, including room service and housekeeping. The welcome drink was a nice touch, and the staff were more than happy to help with tours and ticket purchasing. The outdoor dining area by the swimming pool was just beautiful, and we enjoyed the live entertainment while having a massage in the spa centre.

The hotel had great staff who were friendly and helpful. The breakfast was excellent every morning. The location was convenient for exploring central Merida.

Felt like a home away from home, no complaints.

We loved staying at this amazing hotel in the heart of the city. The location was perfect, within walking distance to all the main attractions. The rooms were beautifully decorated and spacious, with comfortable beds. The breakfast was delicious, with a great selection of dishes to choose from. We especially enjoyed relaxing by the pool, it was a peaceful oasis away from the hustle and bustle of the city. The staff were friendly and accommodating, making us feel welcome throughout our stay.

One minor downside was the noise and dust from the construction happening next door during the week. However, this didn't affect us too much as we spent most of our days exploring the city and surrounding areas.

During my new year stay, I appreciated the friendly and helpful staff who spoke excellent English. They offered us complementary sandwiches when we had to miss breakfast for an early tour and provided laundry service for a very reasonable price. the location was also great since it was within walking distance of all the important sites. the free cocktail was a nice touch that we enjoyed.

the street parking was unexpected, as we had expected on-site parking based on the online description. the hotel was a decent place to stay, but it fell short of the "luxury boutique" description.

We had a fantastic stay at this luxurious boutique hotel. The location was perfect, as we were able to explore the center and visit all the important sites just by walking around. The staff provided excellent service, from the room service and housekeeping to the friendly and helpful tour assistance. The room amenities were top-notch, with everything we needed for a comfortable stay. The spa and wellness center was a great addition, with a relaxing swimming pool and a variety of beauty treatments to choose from. The sun terrace and garden area were perfect for unwinding and enjoying the beautiful surroundings. we highly recommend this place to families looking for a quality and comfortable stay.

We recommend this hotel to our family and friends.

Friendly and accommodating hosts and staff. Clean, comfortable rooms and close to everything. Efforts made to accommodate dietary restrictions

Low water pressure in the shower. No food options available for lunch or dinner