The staff, rooms, pool, beach, food, drinks, spa, and location were all outstanding!

Nothings

I recently stayed at the Hard Rock Hotel in Cancun for a relaxing vacation with my family. The hotel exceeded my expectations in every way. The all-inclusive experience felt exclusive, with five different areas and restaurants to choose from. Each restaurant provided a unique dining experience, making it feel like we were dining out at a top-notch restaurant every night. The staff was exceptional, providing amazing service throughout our stay. The hotel layout was well-designed, and we loved the music that played in the walkways. Additionally, the hotel had great access to beautiful beaches.

I strongly recommend this hotel.

The staff promptly resolved room issue. Jacuzzi, pillow menu, and aroma oils added extra comfort. Good food in all-inclusive package. Free use of sports facilities.

Excellent room, great restaurants, superb staff, cool shows, awesome layout, convenient location.

All good.

The rooms were clean and comfortable, with a spacious shower and a hot tub for a relaxing stay. The service provided by the staff was excellent, with hardworking individuals who went above and beyond to ensure a pleasant experience. The entertainment options were great, with shows like Legends of Rock and Lights and Fire that were truly enjoyable.

The hallways seemed a bit outdated and in need of renovation, although the rooms themselves were in good condition. There were a lot of families and children in the pool area, which made it feel a bit crowded.

We found the location of the fitness center impressive, as it was right on the beach and made motivation easy. The Body Rock had various equipment, including weights, treadmills, and a peaceful yoga room. However, there was no waiting service, and we had to go out to the pizza restaurant to grab a snack between workouts.

The drinks were often watered down, spoiling our evening out.

We had an amazing time at this hotel! The best aspects were the friendly and helpful staff, the spectacularly gorgeous ocean to swim, and the delicious food in every restaurant. The cleanliness of the hotel was top-notch, and the staff was always there to offer service and ensure our stay was fun and enjoyable. We also appreciated the breakfast options and the convenient transportation arrangements to the marina. The hotel's location was perfect, with easy access to the beach and other attractions in this city.

Large, clean rooms with comfortable beds and hot tubs. Friendly and attentive staff, especially the concierge and assistants. Good variety of food and drink options available. Beautiful beach area and great pool bars. satisfied with the experience.

The staff was helpful. Close to airport. Rock Royalty service is worth it. Beautiful and clean beach. Spacious room with comfortable bed. Friendly and attentive staff. Good variety of food and drinks. Overall satisfied with the experience.

All good.

Had an amazing time at Xmas in Cancun! Loved the beautiful location right on the beach with crystal clear water and white sand. The infinity pool was a highlight, with a chill side and a party side where we had a blast. The rooms were clean and comfortable with great views. the experience was fantastic and we would definitely recommend it to others.

The quality and variety were not up to par, especially considering the price and the supposed 5-star status of the hotel. The buffet and a la carte restaurants were lacking in flavor and the drinks were mediocre.

The amenities were amazing, including a big pool, clean beach area, and great food and snacks options. The staff showed wonderful hospitality and kindness.

Felt extremely safe, nothing to complain about.

Great location, helpful staff, amazing entertainment, delicious food, clean hotel.

Nothing to complain about at all.

Upon arrival, the hotel staff greeted me warmly, taking care of my bags and personally walking me to the lobby. The receptionist, Ricardo, was fantastic, upgrading my room to a presidential suite with an incredible ocean view. The quality of the customer service, food, and liquor were all amazing, making my stay unforgettable. The staff everywhere made me feel like a true rockstar. I highly recommend this hotel!

The beachfront property has a great pool area with multiple bars and restaurants, including a Mexican venue with delicious food. The rooms are equipped with air conditioning, bathtubs, and comfortable beds. The staff is helpful and friendly, providing excellent service. a fantastic all-inclusive resort for a relaxing vacation.

The hotel facilities are top-notch, from the spacious and clean rooms to the large and cool pool. The location, right next to the Zen restaurant and with lively poolside entertainment, is perfect. The staff are extremely friendly and always go above and beyond to ensure a comfortable stay. The breakfast options are varied and delicious.

Nothing, all great.