The staff went above and beyond, incredibly friendly and courteous. The hotel was new and extremely clean. The comfortable bed, Jacuzzi tub, and rooftop pool were highlights. The hotel also had a friendly employee named Francisco who made the trip even better. The modern design of the hotel and rooms included great amenities like a Bose sound system and Google Chromecast on the TV. The location was convenient for getting around. The free mini-bars and nightly band performances added to the overall experience.

Felt free to seek any assistance, no complaints whatsoever.

My family and I had a wonderful stay at Hard Rock Hotel in Guadalajara. We were there for a week-long vacation and the hotel had everything we needed. The location was perfect, and the hotel was kid-friendly. The service was excellent, and the staff went above and beyond to make our stay special. They even facilitated a fender electric guitar for my daughter, which she loved. Beto, the concierge, was amazing and helped us with all our needs. The secure transportation provided by Carlos was also a great bonus. The breakfast was delicious and the Starbucks coffee was a nice touch.

I strongly recommend this hotel.

The location felt safe, developed. Comfortable rooms, great TV. Friendly, helpful staff. Fast, friendly check-in, check-out.

All was perfect.

The staff at this hotel were friendly and helpful at all times. They provided great service and were always willing to assist us. The hotel facilities were clean and well-maintained. We especially enjoyed the breakfast, which had a wide variety of options. Additionally, the location of the hotel was convenient, with easy access to transportation and nearby parking.

Liked everything.

The hotel was spotlessly clean and sanitized. The staff was incredibly helpful and attentive. They assisted me with all my needs, going above and beyond. The location was convenient, with nearby restaurants and a helpful check-in staff.

Nothing all excellent.

Amazing decorations, great pool view, friendly staff, delicious food, comfortable beds, modern room.

Almost perfect.

The Best! Loved the spacious and comfortable room at this hotel. The jacuzzi was a great extra touch and the rooftop swimming pool was a highlight. The staff were extremely helpful and made our stay even better. The location was a bit away from the city, but taking an Uber solved that easily. we had a good stay with lots of amenities and an amazing breakfast.

The worst! The food at the restaurant and breakfast brunch wasn't up to our expectations.

The complimentary coffee in the room was a pleasant surprise, and the rooftop bar had a great atmosphere with live music. We were impressed with the cleanliness and modern decor of the room. we had a fantastic stay at this hotel.

The staff were incredibly helpful, friendly and courteous. The rooms are comfortable, modern and clean. The rooftop swimming pool is a highlight. The food at the restaurant next door was fantastic. The check-in and check-out process was fast and friendly.

I got great value for my money at this hotel. The room was modern and had awesome amenities like a Bose sound system and Google Chrome cast. The location felt safe and it was easy to get around. The staff treated me like family and made my stay enjoyable.

Breakfast delights could be improved with shorter wait times.

This hotel is great value for the money, with basic amenities and beautiful rooms with a jacuzzi and great view. The staff are fantastic, always on hand to help with any needs. Plus, it's located near shopping areas and in a more visible, safe part of town.

Wifi issues and early closing times for the rooftop pool and lobby bar could be improved.

The bed and shower were comfortable, the food in the restaurant was good. Staff provided excellent service, taking care of my needs promptly and solving problems efficiently. The different types of restaurants inside the hotel were a plus, with attentive breakfast servers. The hotel staff at the reception were helpful and the bell boys guided me to my room. The bathroom and jacuzzi tub were nice, and the rooftop pool was enjoyable. The friendly employee named Francisco was the best part of my trip.

Felt at ease, nothing to complain about.

The luxury and exclusive amenities of this hotel exceeded my expectations. The staff were extremely accommodating and provided impeccable service. The spa and wellness centre was a highlight of my stay, offering a variety of treatments that left me feeling rejuvenated. The outdoor swimming pool and Jacuzzi were a relaxing escape, with sun loungers and beach umbrellas available for those seeking shade. The rooftop pool and sun terrace provided stunning views of the city.

My only minor complaint would be the lack of live entertainment at this hotel compared to other Hard Rock locations. However, the daily breakfast service made up for it with attentive servers and helpful recommendations for local attractions.

The hotel had outstanding cleanliness, with spotless rooms and common areas. The House Cleaning Personnel did an excellent job. The hotel facilities were impressive, offering a wide range of amenities such as a pool, bars, and restaurants. Additionally, the location was ideal, situated in an area with more visibility and providing convenient transportation options.

Nothing to complain about at all.

Spacious room, great amenities , amazing breakfast. Location easily accessible with Uber. Comfortable bedroom with jacuzzi. Helpful staff. Delicious meals at nearby restaurant. Rooftop swimming pool is a highlight. Modern technology in room. Late check-in accommodated due to flight delay.