Nice hotel for short stay, friendly staff, delicious food, comfortable bed, lovely grounds, warm swimming pools.

I couldn't believe how pet-friendly Holiday Inn Cuernavaca was! When I arrived, I was worried about my small dog's accommodations, but the staff handled it exceptionally well. The manager went above and beyond to ensure we had a good room for our stay, and the entire staff was efficient and friendly. The breakfast functions in the hotel grounds were superbly organized and catered. I highly recommend this hotel to travelers with well-mannered dogs.

I had a fantastic stay at this hotel. The staff were incredibly helpful and friendly. The hotel facilities were clean and well-maintained. The location was perfect, as it was in the center of the courtyard and close to the downtown where I could visit several museums. The breakfast offered a good variety of food and the staff at the restaurant were excellent.

Nothing, all great.

Nice facilities, with two pools, one warm and one at a good temperature. Staff is friendly and helpful. Good variety of food at the restaurant, with a reasonable price. Comfortable bed, suitable for a baby cot.

Excellent service from restaurant and bar staff, day and night. Warm swimming pools. Rooms spacious enough for a baby cot. Some rooms have bathing facilities and a clothesline. Multiple pillow options. Good variety and reasonably priced food. Beautiful gardens.

The value for money at this hotel is actually pretty impressive. The prices are reasonable and the attention to detail is evident. The hotel is well-maintained and the staff are friendly and courteous. The basic amenities are all easily accessible, and the rooms are equipped with a fridge. The location is also great, with the hotel looking like an inn from the outside.

All in all, everything was fine.

I recently stayed at a great hotel for 3 nights for business. The staff were friendly and very helpful, making my stay enjoyable. The room was clean and well appointed, and the grounds were lush and well maintained. The buffet breakfast and lunch included in my stay were delicious, with ample options to choose from. The hotel also provided free and strong wifi, which was a great convenience. I had a pleasant experience at this hotel and would recommend it to others.

We came here on business and chose this place for its price and reputation. The room was beautiful, modern and spacious. I got a great night's sleep.

Ok if you don't need extras. The facilities are quite good but could be improved.

Visited Holiday Inn for a weekend getaway. The gardens, pool, and restaurant were all fantastic. The staff were incredibly helpful and friendly. The room was spacious enough for a baby cot and had amenities like a bath and a clothesline for swimsuits. The restaurant and bar had excellent service and delicious food. The pillows provided in the room catered to different preferences. a satisfying and comfortable stay.

Couldn't recommend this hotel more.

The hotel is conveniently located in the historic area, making it easy to explore the cultural attractions nearby. The courtyard provides a tranquil setting for relaxation, and the attentive staff ensure a pleasant stay.

The limited power outlets in the rooms can be inconvenient, especially for guests with multiple devices to charge.

The hotel offers good value for money, with reasonable prices and attention to detail. The location is convenient, with easy access to downtown Cuernavaca where you can visit several museums. The staff provides excellent service and the basic amenities are well-maintained. The rooms feature double beds with good lighting, ensuring a comfortable stay. Breakfast was included in my fare, adding to the overall value.

All was satisfactory.

The hotel is located in a regular neighborhood close to the downtown area, making it convenient to visit several museums and attend various events. The service provided by the staff was excellent, with their friendliness and helpfulness standing out. The rooms were comfortable and well-equipped, with double beds, good lighting, and basic amenities such as an iron, safe. Breakfast was included in my fare, which was a nice added bonus.

All was great, no improvements needed.

During my stay in Cuernavaca for New Year's, I had a great experience at the hotel. the facilities were beautiful, with lush green landscapes, waterfalls, and even fish and turtles. the two pools in the middle of nature were a highlight, and it was lovely to take a walk at night and enjoy the peaceful sound of the water and crickets. the hotel was conveniently located close to downtown, making it easy to visit museums and take a bus tour to see the small pyramids. Additionally, the hotel was pet-friendly, allowing us to bring our dog along for an additional cost.

One negative aspect of the hotel was the lack of a shelf or place to put soap and shampoo in the shower. This made it quite inconvenient and potentially dangerous, especially for older guests who had to lean over to pick them up from the floor.

The staff were helpful and friendly, excellent service, warm swimming pools, spacious rooms, variety of pillows, delicious food.

Can't fault anything about it.

The hotel had a beautiful courtyard and pool area, which was well-maintained and manicured. the location of the hotel was convenient, with easy access to nearby roads. Additionally, the hotel had shutters in front of the windows that blocked out 100% of the light, allowing for a peaceful sleep.

The exchange rate at the hotel was not favorable, and it was recommended to book through a travel site instead. Some of the service staff expected tips for services that guests could easily do themselves, such as parking their own cars.