The hotel had a great location near the beach, with easy access to the ocean just a few steps away. The rooms had beautiful ocean views and spacious balconies, allowing guests to enjoy the scenery. The hotel had two nice pools, perfect for a refreshing swim.

The beds in the rooms were extremely hard and uncomfortable, causing discomfort and making it difficult to sleep. There were no clocks in the rooms, so it was necessary to bring an alarm clock for those who wished to keep track of time.

The hotel offered fantastic views of the bay and a clean room. It was conveniently located near restaurants and bars, making it easy to explore the area. The friendly staff provided good service throughout our stay.

The swimming pool was on the smaller side and there was construction happening nearby, which could be noisy. Additionally, the valet parking service took some time to retrieve our car, even when we called ahead.

The hamburgers need more cooking. English-speaking staff, no greeting at the door, dark and cold first impression. Simple questions unanswered over the phone. All-inclusive was advertised, but not provided. Great resort for the price, extended our stay twice. Spacious pool area and easy beach access. Lovely view from balcony. Comfy bed and friendly staff. Attention and view were nice.

The hotel was clean, had great facilities, and a prime location right on the ocean. The staff was friendly and welcoming.

Absolutely nothing.

We stayed at this hotel with our family for three nights and had a great experience. The hotel was quiet, clean, and the staff were friendly. The family pool and adult pool were a nice touch, and we loved having a bar by the adult pool. The hotel also had a beautiful ocean view and easy access to the beach. we highly recommend this hotel for a family-friendly stay.

Holiday Inn was great. Loved the ocean views from our spacious, clean room. The pool area was relaxing and refreshing. Although room service stopped early, we found great food nearby. a fantastic stay.

I got great value for my money at this hotel. The room was comfortable and had a great view. The location was perfect, right next to the beach and a short walk from the nightlife area. The staff treated me exceptionally well, especially Mr. Carlos at the reception who went above and beyond to make my stay memorable.

The breakfast could have been better with more options and variety.

The staff at Holiday Inn Resort in Acapulco were incredibly helpful and friendly. They went above and beyond to make our stay comfortable and enjoyable. One particular incident stood out when they quickly resolved an issue with our rental car and ensured our safety. I highly recommend this hotel.

We had a fantastic stay at this luxurious 4-star hotel. From the moment we arrived, the staff made us feel welcome and were always there to help with a smile. The room with a view of the ocean was absolutely breathtaking. The hotel facilities were top-notch, with a well-equipped gym, two beautiful swimming pools, and direct beach access. The room itself was spacious, clean, and comfortable, with all the amenities we could ask for. One of the highlights of our stay was the poolside bar, where the staff were extremely attentive and friendly. The buffet breakfast offered a great selection of local dishes, and we even got to enjoy a fun Friday, Saturday, and Sunday "fiesta" by the pool. The location of the hotel was ideal, with easy access to the beach and a serene atmosphere. We often had the pool to ourselves, making our stay even more relaxing. the Holiday Inn Resort provided us with enhanced comfort, quality services, and a truly wonderful experience.

I would highly recommend this hotel to friends looking for a luxurious and comfortable stay by the beach.

The hotel had a beautiful view, with a convenient location just steps from the beach. The rooms were clean and comfortable, with a huge and comfy bed. The hotel staff, especially Martin the doorman, provided excellent service and made our stay memorable. There were always taxis available, and the hotel had good facilities including a gym, two pools, and WiFi.

All was perfect.

Great location, beautiful views, good breakfast, nice pool, comfortable bed.

There was nothing I didn't like.

Great staff and helpful. The property was in good condition, easy walk to restaurants. Good breakfast selection with fresh fruits. And easy access to the beach.

When I checked in late at night was given a dirty room so I had yo go back all the way down to reception for new keys to a different room. The overnight person at the entrance was so rude asking for information on my company and sorted me twice to the room to verify I had a room, makes no sense when I showed him the keys.

The Christmas celebrations were fantastic. The hotel had a great atmosphere and it was decorated beautifully. They gave us complementary champagne and a fruit basket to celebrate the occasion. The location was perfect, right on the beach and close to some great restaurants. The room was clean and had a great view of the ocean.

The service at the pool bar was slow and the staff seemed disinterested. We also had some noise from the generators outside our room, but it wasn't too bad.

The hotel had a great location, close to the beach and with beautiful views. The pools were clean and spacious, and we had them all to ourselves most of the time. The staff were very friendly and provided excellent service.

The pool closed at 10pm, which was a bit early for us. , it was not possible to get towels for the pool after 8pm, which was inconvenient.

The staff were incredibly helpful and friendly. The hotel facilities were clean and well-maintained. The location was great, right on the beach and close to transportation options.

Can't think of anything.