Dreamy pool, beautiful rooms, good location, attentive staff, safe, beautiful setting.

All was perfect.

The staff was incredibly attentive, helpful, and kind, making us feel like family. They were always available, quick to offer assistance, and even went above and beyond to help with laundry and finding coffee capsules. The hotel's beautiful setting, with an outdoor pool that was warm and well-maintained, added to the overall enjoyment of our stay. The breakfast, consisting of fruit, sweet bread, and coffee or juice, was simple but good. Additionally, the hotel's friendly bartender offered a great selection of drinks and even greeted us with a welcome drink upon our arrival. The hotel's location was excellent, being just a short walk away from parks, cafes, stores, and restaurants. The hotel provided a peaceful atmosphere away from the city buzz, while still being conveniently close to the city center, making it a perfect choice for a relaxed and laid-back stay.

Nothing to fault.

I recently stayed at this luxurious 4-star hotel and had a fantastic experience. The location is perfect, just a short 15-minute walk to the city center. The service provided by the staff was excellent – from the room service to the housekeeping, they made sure I had everything I needed. The airport shuttle service was also very convenient, making my arrival and departure hassle-free. Upon check-in, I was even offered a refreshing welcome drink. The hotel offers a range of tours and ticket assistance, making it easy to explore the area. The room amenities were top-notch, with air conditioning, a comfortable sitting area, and a terrace or patio to relax on. The rooms were also soundproofed, ensuring a peaceful night's sleep. The hotel's beautiful garden area with its cozy garden furniture was a great place to unwind. I had a truly comfortable and enjoyable stay.

I highly recommend this hotel to anyone looking for a luxurious and comfortable stay.

The whole place is very beautiful, with vibrant colors and high-quality materials. The hotel is located on the edge of the city center, just a 15-minute walk away, which makes it close enough to explore the city easily, but far enough to escape the hustle and bustle of tourists shops. Our room was incredibly spacious and comfortable, and the beds were especially cozy. The modern interior design was tastefully done, and the bathroom featured a great shower. We also enjoyed taking a refreshing break in the lovely pool during the hot afternoons. The staff was very caring and attentive, ensuring that we had a wonderful experience.

Liked everything.

We had a fantastic stay at this hotel. The cleanliness was impeccable, with spotless rooms and a dreamy pool to relax in. The hotel facilities were top-notch, including a plunge pool on our terrace and a shared pool for the kids to enjoy. The location was perfect, just a 15-minute walk away from the city center, allowing us to easily explore this beautiful city while staying away from the hustle and bustle of the tourist shops. Additionally, the staff was delightful and provided us with lovely service throughout our stay. They made us feel welcome from the moment we arrived, even offering us a complimentary cocktail upon our arrival.

All good.

The King suite at this hotel was mind-blowing! From the jaw-dropping decor to the spaciousness of the room, everything was super impressive. The bathrooms were luxurious, and both the private and public pools were perfect for relaxation. The free massage was a nice touch, and the substantial breakfast kept us energized for the entire day. The staff was extremely friendly, and the location was conveniently close to the city centre. We felt safe throughout our stay, and the hotel provided free wi-fi, a car park, luggage storage, 24-hour security. The air conditioning in the room was fantastic, making our stay even more enjoyable. Definitely recommend this hotel for an amazing experience!

My stay at Hotel Unknown was absolutely amazing. The dreamy pool and beautiful rooms made me feel like I was in paradise. The hotel's location on the edge of the center of Merida was perfect, allowing me to easily explore the city. The friendly staff made me feel welcomed throughout my stay.

Large, comfortable bed with soft sheets and great pillows. Blackout curtains. Great water pressure in shower and nice hotel-branded amenities. Super soft and fluffy towels. Nespresso machine, kettle, and large new flat screen TV with Netflix and Apple TV included. Large room with separate sitting area and nice modern decor. Room service and on-site bar/restaurant available. Generous 12pm checkout time. Lovely style and well-maintained grounds with a cute chair in the garden and beautiful murals in the reception.

I stayed at Hotel Unknown for a few nights and it was a delightful experience. The meals were delicious and the well-maintained property had comfortable beds and a fantastic outdoor pool, perfect for families. The spacious and modern room had stylish decor, and the surrounding area was charming with cute bars and restaurants nearby. It was a peaceful neighborhood and I felt extremely safe. Plus, the staff was amazing, going above and beyond to ensure a pleasant stay. And let's not forget the surprise welcome cocktail - the best I've had in Mexico!

I recommend this hotel.

Friendly staff. Clean and pretty. Spacious room with seating area, outdoor patio, and small pool. Included breakfast with pastries and fruit. Easy street parking.

The best aspects of my stay were the delicious meals offered at the hotel's restaurant and the well-maintained property with a lovely outdoor pool. The meals were absolutely fantastic, and I enjoyed every bite. the hotel's location was perfect for my business trip, as it provided easy access to key locations in the city. I really appreciated that the hotel had a pool suitable for kids, even though I didn't have any myself.

There were a few aspects that I didn't particularly enjoy during my stay. there was a lack of attention to detail, such as the missing safe in my room that was initially advertised.

The staff at the hotel were incredibly attentive and welcoming, making us feel like part of the family. The outdoor pool was warm and beautiful, perfect for a relaxing swim. The room itself was clean and beautifully furnished, with a comfortable bed and efficient AC. We also appreciated the quiet and the absence of carpet. The breakfast, although not included, was delicious and we could order more substantial meals if we wanted to. The friendly bartender even greeted us with a welcome drink upon arrival. Despite a few maintenance issues, the overall experience was great.

The room was fantastic, with a super comfortable bed and powerful AC that kept me cool even in the scorching heat. The furniture was top-notch and the pool was a great bonus for a refreshing swim at night. The hotel itself is absolutely beautiful, with quiet surroundings and a tasteful design. It was just a short walk away from the city center, so I could easily explore without being surrounded by crowds. The staff went above and beyond to make sure I had a wonderful experience.

Breakfast delights could have been better if there were more options available. The variety was a bit lacking, but overall it was still decent.

The location of the hotel was perfect, just a small walk away from the city center but far enough to enjoy some peace and quiet. The staff was friendly and welcoming, and the room was spacious and beautifully designed. The bed was incredibly comfortable, and the bathroom had great water pressure. The complimentary towels were a nice touch, and the breakfast options were delicious.

The pool was a dreamy center-point for our romantic escape. We loved the beautiful Mexican style that was evident throughout the hotel with colorful and lovely material. the location was perfect for us, just a short walk from the hustle and bustle of the city center, but far enough away to enjoy some peace and quiet. the beds were really comfortable and the staff was very caring, making us feel really special.

Although the hotel had a good breakfast, the included continental breakfast was not enough for us, and we ended up paying extra for pancakes, waffles, and granola. Another downfall was the limited drink options available at the bar, with no soft drinks or basics like limes.