Had a good time at xmas. Loved the rooftop pool and the views from the hotel. Also, the location was perfect - close to restaurants and shopping. Plus, the staff was friendly and helpful.

The rooms were a disappointment - outdated and not well maintained. Also, the service in the club lounge was below par.

Clean hotel, helpful staff, delicious food, well-equipped fitness center, great location.

Nothing all good.

Staff very nice and helpful, excellent breakfast, gym and pool free of charge, nearby shopping and dining options, room has automated lighting and in-room safe, high-end toiletries provided.

Felt immediately at home, no complaints at all.

Great stay in a top-notch hotel! The rooms were clean and comfortable with good amenities. The complimentary breakfast had a wide variety of delicious options. The hotel's location was perfect, close to bars, restaurants, and major attractions. Highly recommended!

There were a few issues during our stay. The hotel cars were quite expensive compared to regular taxis.

Conveniently located with beautiful views, accommodating staff, and great facilities, this hotel offers excellent service and amenities. The butler service is a luxurious touch, while the Regency Club provides complimentary drinks and snacks. The room is well-appointed with premium toiletries, an in-room coffee machine and Bluetooth speaker. The hotel spa with sauna and gym are top-notch and the surrounding area boasts plenty of dining and shopping options, as well as cultural attractions. an ideal place to stay for business or leisure.

Walking distance to museums, comfy bed, good breakfast, helpful staff, nearby shopping and dining, Butler service.

Nothing, all great.

I had a fantastic experience at a conveniently located hotel in Polanco. The lobby was massive and welcoming, with friendly staff ready to assist. My room was clean, spacious, and surprisingly quiet. I loved the great view of Chapultepec Park. The location was perfect for exploring the lively Polanco area and it was within walking distance of many attractions, including the National Museum of Anthropology. Although there were a few minor issues such as the temperature control and locked mini fridges, it did not significantly impact my overall stay. The hotel offered nice breakfast options in their bakery. The service was truly exceptional, with the staff making my experience personal and memorable. I will highly recommend this hotel.

I had the pleasure of staying at this hotel during my recent trip to Mexico City. The rooms were excellent, providing a comfortable and peaceful environment to relax in. The hotel's location was perfect, with many great restaurants within walking distance. The staff was truly fantastic, going above and beyond to ensure my stay was enjoyable. I highly recommend this hotel for both business and pleasure.

Staying in this hotel is a delight. The tree-lined neighborhood is perfect for a walk, and there are many local restaurants to choose from. Rooms are clean and comfortable, with sparkling bathrooms and great views from higher floors. The staff is really helpful and accommodating. Breakfast is gigantic, and there are plenty of facilities to enjoy in top-notch condition: amazing pool, great gym area, and locker rooms. a great experience!

In one aspect, the hotel could improve: service at Ruflo restaurant needs some attention to detail. One guest had a couple of bad experiences, including poorly cooked food and grumpy wait staff.

I had the best stay at this hotel in a fantastic location within walking distance to all the main attractions. The cleanliness of the hotel was impeccable, and the facilities were top-notch. The breakfast provided was outstanding with a wide variety of delicious options. The staff was incredibly friendly and always ready to help.

Couldn't fault.

English-speaking, helpful staff. Enjoyable 10km morning run with friendly security members. Comfortable bed, duvet, and pillows. Convenient location near bars and restaurants. Butler service with great perks. Well-appointed room with excellent view. Nearby shopping, dining, and attractions like the Anthropological Museum and Deago Revira art museum. Easy access to transportation. Convenient wake-up service with coffee or orange juice. Hotel spa with sauna is top-notch. Walking distance to major museums. Nice breakfast selection and gym. Concierge staff was very helpful.

I had the most incredible stay at this hotel in Polanco, the center of it all. The location was unbeatable, with easy access to the best restaurants and the Mexican Anthropology museum, which I got to visit for free on Sundays. The hotel facilities were top-notch, from the comfortable beds to the superb fitness center. The cleanliness was impeccable, and the staff was friendly and efficient at every level. On a clear day, the outstanding views of this city from the higher floors were simply breathtaking. I couldn't have asked for a better place to stay.

There was nothing I didn't like. The hotel exceeded my expectations in every way imaginable.

As a group of friends, we loved the vibrant location in the Polanco area, close to restaurants, bars, and cafes. The rooms offered stunning views of Chapultepec Park and the National Auditorium. The business center was efficient, and the staff were friendly and helpful. Room service was delicious, and we also enjoyed the tasty options at the pantry-style coffee shop in the foyer. it's our top choice for a full-service hotel in CDMX.

Felt immediately at home, no complaints whatsoever.

Incredible views on the 29th floor. Enormous, comfortable King bed. Clean room with well-lit bathroom. Helpful staff offering bag assistance, taxi services, and recommendations. Gym and pool on the third floor.

My stay at the Hyatt was great, the location and neighborhood were perfect for exploring the city. The gym was well equipped and clean. The taxi service provided by the hotel was top-notch and helped me get around the city with ease.