I had a great value for my money at Krystal Urban. The room was spacious with a beautiful view and comfortable bedding. The location was perfect, with a shopping mall and plenty of places to eat nearby. The staff treated us very well, going above and beyond to accommodate us and make our stay enjoyable.

Hotel breakfast could be improved.

The hotel offers clean and comfortable rooms with spacious bathrooms. Beds are large and comfortable, perfect for a good night's sleep. The location is great, with a mall, restaurants, and the beach nearby. The staff is helpful, except for Christobal. Late check-out until 13:00 is convenient.

Felt really welcomed, no complaints.

I got great value for my money at Krystal Urban. The room was spacious and clean, and the location was perfect for exploring the city. The staff were helpful and friendly.

The breakfast option could be improved with more variety and options.

The hotel was conveniently located next to a huge shopping center and close to the beach. The cleanliness of the hotel was impressive, and the facilities, especially the large pool with a swim-up bar, were fantastic. The staff was friendly and accommodating, even surprising us with a delicious dessert on Thanksgiving day.

Can honestly say there wasn't anything not to like.

The value for money at this hotel was excellent, and the room itself was clean and comfortable. The location was perfect for me, with a mall right across the street and plenty of places to eat within walking distance. The staff were friendly and helpful throughout my stay.

The only thing that could have made the breakfast better is if they had a wider variety of options.

This place is fantastic! It's located in the heart of the city, close to tons of restaurants and nightlife, and it has direct access to the beach. The staff here is amazing and offers great room service, dry cleaning, housekeeping, and airport shuttle services. The rooms are equipped with everything you could need including ironing facilities, a safe, a mini-bar, and a flat-screen TV. On top of all that, the pool and spa facilities are top-notch.

Would definitely recommend this place to anyone looking for a comfortable and convenient hotel.

I really got my money's worth at Krystal Urban in Cancun. The room was spacious and had a lovely balcony with a great view. The location was perfect, allowing me to easily access the city center and also enjoy the beach club. The staff was polite, professional, and very helpful.

The only thing that could have made breakfast better was if there were more variety in the offerings.

Located in a popular area, the hotel is close to Plaza las Américas mall, busy bars and restaurants, and a night club that plays music until the early morning hours. The spacious rooms offer great views of the sea and the bathroom is well-maintained. The breakfast buffet is delicious, with many options to choose from.

The front desk staff can be unhelpful and provide misleading information to guests.

Rooms were clean and adequate. Location was convenient for mall-goers, with free access to beach club. Efficient and professional service. Nearby areas of interest can be accessed via transportation.

I stayed at this hotel recently and I was very impressed with the location. It is right in the center and close to all the attractions. It was so convenient to be able to just walk to the nearby bars, restaurants, and shops. Plus, there was a night club nearby that played music till 4 am, which was a great bonus for those who enjoy the nightlife.

I would recommend this hotel to all.

Perfect location, close to mall and Mexican street food. Nice gym and pool. Shuttle to sister hotel in hotel zone with beach access. Friendly and English-speaking staff. Upgraded room with great view

Everything was spot on.

The staff were very attentive and helpful. Great choices for breakfast and extremely attentive personnel. Fantastic shopping center within blocks. The pool offered an outstanding view. Excellent buffet breakfast. Free shuttle services to other Krystal Beach Resort. Vegetarian and vegan options available.

Felt well taken care of, no reason to complain.

Good location near ADO terminal with easy access to restaurants and bars. Spacious rooms with comfortable beds and functioning AC. Enjoyed the beach club included in the package. Helpful and welcoming staff. Shopping mall nearby for convenience.

I had a great time during my Christmas stay at this hotel. The location was perfect, just a short walk from the shopping center with restaurants. The staff was friendly and accommodating. I enjoyed the comfortable beds and the good shower in the clean room. Additionally, the hotel offered free breakfast and fast Wi-Fi, which were both a nice bonus.

There were a few things I didn't like. The lobby was not air-conditioned, so it was uncomfortably hot while waiting to check in.

Very clean, lovely staff, accommodating to my pregnancy requests, great location, nice breakfast included, pleasant pool area.

Nothing, all was good.