the overall experience exceeded my expectations. the rooms were pristine and the staff went above and beyond to ensure a pleasant stay. Special shout out to Ely, my housekeeper, who was incredibly cheerful and did an exceptional job keeping the room clean. the location is also very convenient, with many attractions, restaurants, and transportation options nearby. I would highly recommend this hotel to anyone considering a stay.

Nothing. It was perfect! 👌

We stayed at this hotel for the second time and had a perfect experience. The staff here went above and beyond to accommodate us, even in the face of government restrictions. They were attentive and made sure our room was clean and comfortable. The hotel has a great location, close to many restaurants and shops. The room amenities were top-notch, including a spacious and modern bathroom with an amazing shower. The bed was comfortable, and we appreciated the little extras like a fridge and a balcony. this place provided us with excellent service and enhanced comfort. We highly recommend it to everyone.

great stay in guadalajara. perfect location near pubs and restaurants. friendly staff and excellent service.

poor soundproofing

Convenient location near attractions, restaurants, and transportation. Clean rooms exceeded expectations. Courteous and attentive staff, especially housekeeper Ely. Overall amazing experience, will definitely return.

This hotel was the perfect choice for my Christmas stay in Guadalajara. the rooms were modern, clean, and well-lit, and the beds were super comfy. the location was key, as it was centrally located and within walking distance of shops, restaurants, and attractions. the staff were friendly and helpful, going above and beyond to ensure a pleasant stay. the food at the hotel restaurant was delicious, and the buffet breakfast had a wide variety of options to choose from. the hotel provided a comfortable and convenient base for exploring the city during the holiday season.

I really couldn't find any negative aspects of my stay at this hotel. Everything exceeded my expectations and made my Christmas visit to Guadalajara a memorable one.

The hotel staff is incredibly kind and attentive, making you feel welcome and special. The rooms are spacious, comfortable, and clean with a nice city view. The hotel has good facilities, a modern design, and ample English spoken. The location is excellent, with a shopping center nearby and a range of restaurants within walking distance.

All was good.

I had a fantastic stay at this hotel. The cleanliness was top-notch, and the staff went above and beyond to accommodate me. They were all very kind and attentive, making me feel special throughout my stay. The location was extremely convenient, situated in a nice neighborhood close to restaurants and entertainment. Plus, the parking was easy and secure.

Almost perfect.

We loved the hotel's cleanliness, modern facilities, and friendly staff. The spacious and comfortable rooms had all the amenities we needed. The staff went above and beyond to assist us, even helping with setting up a SIM card. The hotel's location was perfect, with a mall just across the street and plenty of restaurants and bars within walking distance. The hotel also provided great recommendations on places to visit, including the American Consulate.

Nothing not to love.

As a disabled individual, I was pleasantly surprised by the accessibility features provided by the hotel. The staff went above and beyond to accommodate my needs, providing ramps, spacious rooms, and convenient elevator access.

I felt so much at home during my stay that I have no complaints whatsoever. The hotel exceeded my expectations in every way, providing a comfortable and enjoyable experience.

amazing experience, exceeded expectations. comfortable room, friendly staff, good location near shopping and restaurants.

broken amenities

The hotel is centrally located, making it ideal for exploring the city. It is situated between downtown Guadalajara and other areas like Zapopan, providing easy access to various attractions. Additionally, there is a small shopping center right in front of the hotel, offering a range of dining, entertainment, and shopping options. This convenience adds to the overall experience.

The air conditioner could be colder, as some guests may prefer a cooler room temperature. Additionally, it would be beneficial if the televisions in the rooms were equipped with smart TV functionality, allowing guests to access platforms like Netflix.

I recently stayed at Krystal Urban for a business trip. The beds were incredibly comfortable and the pillows were top-notch. The room was just like the pictures and very clean. The housekeeping staff was amazing and did their job professionally. The front desk service was fast and efficient, with no hidden fees. The amenities in the bathroom were a nice touch, and the shower had great water pressure. The location was ideal, close to restaurants and walkable to many attractions. it was a great stay.

Couldn't recommend this hotel more.

Clean, comfortable room with great bed and pillows. Professional housekeeping and fast front desk. Decent food pricing. Friendly staff with good customer service. Excellent location near shopping center and restaurants.

I had a fantastic stay at this 4-star hotel! The location was ideal, with many attractions, restaurants, and transportation options just around the corner. It made exploring the city so convenient and enjoyable. The hotel itself was lovely, with a mall right across the street and plenty of restaurants and bars within easy walking distance. The service was top-notch, with room service, housekeeping, and laundry all being prompt and efficient. The staff was incredibly nice and accommodating, and there was even a Starbucks/Bar next to the lobby. The amenities in the room were great, including ironing facilities, air conditioning, and a terrace. I also appreciated the little touches like the welcome drink upon arrival and the tours/ticket assistance available.

I would highly recommend this hotel to my family and friends.

Free parking underneath, comfortable room with recent decoration and large comfortable bed. Nice gym room and quiet interior facing rooms. Admired staff provided excellent service, accommodating needs and speaking good English. High standard of cleanliness, with thoughtful details like preferred pillows. Impressive shower with perfect temperature. Spacious suite with thoughtful amenities and quiet location near restaurants. a great stay.