We had an amazing stay at La Tortuga Hotel & Spa. The value for money was excellent and our room was clean and beautifully decorated. The location was perfect, just a block away from the bustling shopping and dining area of 5th ave. The staff was incredibly friendly and provided exceptional service throughout our stay.

The only thing that could have been improved was the breakfast offerings.

We stayed at this place for a few days and had a wonderful experience. The location was perfect, as it was so close to everything but far enough away to be peaceful. The hotel is right in the main entertainment district and very close to nightclubs. The staff were incredibly service-minded and were always willing to help us with anything we needed. The room amenities were great, including an ironing facilities, air conditioning, and a hairdryer. The breakfast at the restaurant was delicious and had a variety of options to choose from. We also loved lounging by the swimming pool and taking advantage of the spa and wellness center. our stay here was fantastic and we would definitely recommend it to anyone.

We highly recommend this hotel to everyone.

Staff is friendly and helpful. Great location, close to shops and beach. Relaxing pool area. Comfortable rooms with balconies and large beds. Fantastic restaurant and breakfast.

The pool at La Tortuga Hotel & Spa - Adults Only was a wonderful escape, surrounded by lush tropical plants. I loved lounging by the pool, soaking up the sun and enjoying the peaceful ambiance. The staff at the hotel were excellent, especially Reuben at the front desk. He was warm and welcoming, and went above and beyond to help with any questions or concerns. The location of the hotel was great, within walking distance to the beach clubs and the vibrant streets of Playa del Carmen. I had a fantastic stay and would highly recommend La Tortuga Hotel & Spa - Adults Only to others.

Excellent pool area, lovely sun deck, perfect balcony with pool view, comfortable bed, daily cleaning service, inclusive breakfast with many options.

Nothing could have been better.

The room was clean and comfortable, with a great king size bed and pillows. The staff went above and beyond for our anniversary, even providing champagne. The hotel's colonial style and beautiful premises added to the experience. The Mexican breakfast at Como Como Restaurant was delicious, with attentive waiters. The pool area was excellent and the location was perfect.

Cannot find any fault.

Excellent staff. Great breakfast at Como Como restaurant. Comfy beds. Quiet oasis from busy 5th Ave. Would definitely recommend and return.

We had a fantastic stay at this hotel! The location was perfect, right in the middle of everything. The hotel facilities were great, especially the pool and jacuzzi, which had a fantastic Amazon vibe with lush plants. We also loved the direct access from our room to the pool. The staff, especially Roberto and Rafa, were incredibly helpful with tours, recommendations, and anything we needed. We were close to the beach and had easy access to restaurants, cafes, and shopping. The hotel's cleanliness was superb, and the breakfast was delicious. We couldn't have asked for a better stay.

Couldn't find any faults at all.

Friendly and professional front desk and restaurant staff. Spacious private verandas with great views of lush gardens and pool. Convenient location near beaches, tourist district, and local shopping. Spotlessly clean rooms with daily housekeeping. Excellent pool area and sun deck.

The staff at La Tortuga Hotel & Spa were exceptionally friendly and helpful. Reuben at the front desk went above and beyond to answer our questions and provide information on excursions. The waitstaff at breakfast were also very friendly. The pool area was a tranquil oasis, perfect for relaxation. The hotel's location was convenient and allowed us to easily explore Playa del Carmen. I highly recommend this hotel for its warm and welcoming atmosphere.

The hotel is nestled in the jungle of an over-touristic area, providing a quiet and peaceful atmosphere. It is conveniently located, close to everything and within walking distance of some great local restaurants off the tourist area. The central location makes it easy to explore the surrounding attractions.

The bathrooms in some rooms are on the smaller side, and guests with knee or back problems may find the stairs to the upper floors a bit challenging.

The hotel facilities were clean and well-maintained. The location was convenient, with easy access to parking, transportation, and various amenities. The staff was friendly and accommodating. The breakfast offered a different menu selection every day.

All good.

I recently stayed at this hotel and had a wonderful experience. The location was perfect, right in the heart of town and just a short walk to the beautiful beach. I loved that it was close to everything, but still had a peaceful and quiet atmosphere. The staff were incredibly friendly and went above and beyond to make my stay enjoyable. They were always willing to help with any questions or concerns I had, and even helped me schedule some excursions.

I would highly recommend this hotel to all my friends and family. It is the ideal place to stay in this area, with its perfect central location, friendly staff, and great amenities.

The staff at this hotel were amazing! They were so friendly and helpful throughout my stay. The location of the hotel was perfect, close to the main shopping street and just a short walk to the beach. The daily breakfast provided was absolutely incredible, with a wide variety of delicious options to choose from. Another great aspect was the happy hour at the hotel bar, where the bartender Manuel served up fantastic drinks and made the experience enjoyable with his friendly personality.

The hot tub at the hotel was broken during my stay, which was a disappointment. I had chosen this hotel specifically for the hot tub, as I have back issues and find it helpful for relaxation.

I had a fantastic stay at this hotel. The pool setting was lovely and the patio view from my room was incredible. The king size bed in my room was so comfortable, and the included breakfast at the cute restaurant next door was delicious. The hotel's location was perfect, right in the center of everything, yet still close to the beach. The staff was friendly and helpful, making my stay even more enjoyable.

Nothing not to love.