Lovely historic hotel with a charming courtyard for dining. We enjoyed sitting in the exterior courtyard, sipping wine and admiring the view of the cathedral towers. The guacamole was outstanding, while the pizza could use some improvement. Service was good and prices were reasonable. I would recommend this hotel for its old world charm and satisfactory dinner experience.

We had a wonderful stay at this hotel. The staff were incredibly helpful and creative, always finding solutions to any issues we had. Despite our poor Spanish, they were patient with us and spoke excellent English. The hotel's location near the main square in this city made it very convenient for exploring. We loved being right in the center of Merida, with its bustling streets and charming colonnade. The cleanliness of the hotel was exceptional, with super clean rooms and lovely honey-based soaps and shampoos in the superb showers. The hotel facilities, including the beautiful garden and refreshing swimming pool, were perfect for relaxing after a day of sightseeing. The breakfast offered a great variety and the food and drinks were reasonably priced.

Couldn't fault anything about our stay.

Friendly staff, helpful with local recommendations, always smiling. Quick service. Delicious breakfast. Spacious, clean, and comfortable rooms. Great amenities. Convenient location near plazas, museums, theaters, and restaurants. Will definitely return next year.

Excellent location and value for money breakfast. Upgraded to a huge, beautifully decorated room. Quirky, colonial style building with old-school charm. Helpful staff. Walkable distance to amenities and ADO bus station.

We had a great stay at this charming hotel with its beautiful interior. The rooms were spacious and well-furnished, and we loved the option of eating in the lovely garden. The pool, though small, was refreshing, and the wood fired pizza in the patio bar was delicious. We also enjoyed participating in a fun salsa making class. we would definitely recommend this hotel.

Charming 19th-century building with a quaint poolside courtyard. • Luxuriously relaxing spa massage. • Steps away from the old city center

Stained towels. Room without a window.

A charming hotel full of old-world charm with a central location. The pool/bar area is fantastic, and the courtyard adds to the overall ambiance. The rooms have high ceilings and a lovely Cuban-style decor. The staff, although not all fluent in English, were friendly and helpful. The nearby parking is convenient, and the price for our stay was excellent. I highly recommend this hotel for its unique charm and great value.

Spacious rooms with king size bed, hammock, and bath. Great location and ambiance. Delicious food and friendly staff. Live music and wood fire oven for amazing pizzas.

Nothing could have been better.

I had a fantastic stay at a charming hotel in the heart of a vibrant city. The building's old-world charm and artistic decor truly immersed me in the local culture. The high ceilings, wooden doors, and patterned tiles in my room made it feel like a comfortable museum. The staff were incredibly friendly and made me feel right at home. The location was ideal, with easy access to all the attractions in the downtown area. I highly recommend this hotel for a unique and engaging experience.

The location was perfect - steps from the Cathedral and central plaza. Pool was small but nice. Excellent customer service from the staff. Helpful receptionist and valet parking. Friendly and quick service. Delicious breakfast.

Nothing not too like.

The hotel is perfectly located just steps away from the central plaza and cathedral. The beautiful garden with a refreshing swimming pool provides a peaceful oasis in the bustling city center. The staff offers excellent customer service and is helpful in arranging transportation for tours.

The tour booked through the hotel turned out to be overpriced and misleading, as additional fees were required for the boat trip.

Great value for the money, with a spacious and beautifully decorated room. The location was perfect, right next to the Plaza Grande, and the staff were incredibly welcoming and helpful.

The breakfast offerings could be improved by adding more variety to the menu.

Great location, walking distance to restaurants, touristic spots, and shopping area. Lovely courtyard with a swimming pool and a restaurant with a cozy terrace. Friendly and helpful staff, went out of their way to assist us.

Felt very welcomed, no complaints.

I had a fantastic stay at this hotel. The location was perfect, right in the center of the city. I could easily walk to bars, restaurants, and parks. The cleanliness of the hotel was impressive. The rooms were super clean and the beds were comfortable. The hotel facilities were great, especially the beautiful garden with a refreshing swimming pool. The staff was friendly and helpful, making my stay even more enjoyable. The hotel's proximity to the Plaza Grande with museums and historic buildings was a major plus.

Nothing, all excellent.

The hotel is stunning with a beautiful lobby, comfortable rooms, and a good bar for meetings. The staff is incredibly attentive and kind, providing excellent customer service. The location is perfect, just steps away from the Cathedral and central plaza. The pool, though small, is a great way to cool down.

Nothing, all was good.