The staff was super friendly, helpful, and professional. The beds were divine and so comfy. Excellent breakfast! Convenient location for shopping and eating places. Housekeeping kept the place clean.

Everything great.

Extra pillows provided upon request. • Housekeeping kept the place clean and provided complimentary water in the bathroom.

Disappointed that the pool was closed during my stay, despite it being advertised on the website. Limited English channels with no subtitles available.

The beds were incredibly comfortable, and I had a fantastic sleep thanks to the room temperature control and blackout curtains. The hotel facilities, including the restaurant, bar, and reception area, were all new and nice. The staff were super friendly, helpful, and professional. Additionally, the location was excellent, as it was very close to the historic district and downtown. Everything I needed was just down the street or close by.

Can honestly say there wasn't anything not to like.

My room had a clogged shower, but thanks to the quick response of a staff member, it was fixed promptly. I recommend this hotel.

The location was fantastic, and the rooms were clean and comfortable. It was the perfect place for our vacation.

This hotel offers great value for low-budget travelers. It's located right in the heart of the city close to the historic district and many of the best attractions. The room was clean with modern amenities in the bathroom. The complimentary breakfast was a great way to start the day and there was no shortage of options. The hotel also had a beautiful rooftop terrace with lovely views of the city.

There was some difficulty with the elevator which caused long wait times during peak hours.

Great breakfast selection, conveniently close to historic sites, pleasant city view from room, friendly staff and spacious rooms.

I had an amazing stay at this hotel! The staff were incredibly friendly and helpful from the moment we arrived. They even upgraded my room at no additional cost. I was impressed with how clean and well-maintained the hotel was. The location was perfect, as it was close to attractions like the Macroplaza, Mexican History Museum, Riverwalk, and Fundidora Park. Additionally, the restaurant service was very professional and the food was delicious. I will definitely book here again for my next trip to this city.

For us, the only downside was the A/C in the room. Despite the hotel's best efforts to fix it, it wasn't cooling the way it should have.

Clean and modern database. Nice, large rooms. Informal meeting/rest areas in lobby. Helpful staff, special mention to Raoul. Great breakfast options. Close to historic district. Decent view of the city. Upgraded to a better room.

Could not be improved in any way.

Friendly staff, free room upgrade, luggage storage, clean hotel, comfortable beds, valet parking.

Everything great.

We loved the central location of this hotel, making it convenient to explore the lively downtown area and enjoy its many entertainment options. The service room was excellent, and the housekeeping staff kept everything immaculate. We were impressed with the grocery shopping service, which made our life much easier. The tours/ticket assistance was also a nice touch. The room was well-appointed with modern amenities, including air conditioning, tea and coffee facilities, and a flat-screen TV.

The staff seemed a little confused about our reservation, but we would still recommend this hotel to any family looking for a great stay.

We had a fantastic stay at this hotel. The staff was super friendly, helpful, and professional. The hotel facilities were clean and well-maintained. The location was right in the heart of downtown, making it very convenient for us as tourists. We were able to easily visit attractions like the Macroplaza, Mexican History Museum, Riverwalk, and the Fundidora Park. Additionally, there were plenty of shopping and eating places within walking distance. The breakfast provided was excellent, and the beds were incredibly comfortable. The hotel also offered valet parking, which was very convenient for us.

Nothing at all.

Conveniently located near historic district. Nice staff and breakfast options. Spacious rooms suitable for athletes. Provided a fan when requested to cool down the room. A/C could be improved, but overall a good place to stay.

Friendly staff, comfortable beds, excellent breakfast, good location.

Everything was fantastic.

We had a fantastic stay at this hotel in downtown! The location was perfect, with plenty of entertainment and dining options within walking distance. We were impressed with the excellent room service and housekeeping, which kept our room clean and even left us extra complimentary water in the bathroom. The staff was extremely friendly, helpful, and professional, making us feel welcome throughout our stay. The beds were incredibly comfortable, and the room temperature and blackout curtains ensured a peaceful night's sleep. We also enjoyed the delicious buffet breakfast, a perfect start to our day.

Recommended for families.