The customer service at this hotel is excellent, with butlers that take care of your every need. The variety of restaurants and delicious food options is impressive. The pools are clean and the spa experience is amazing. The staff goes above and beyond to make you feel like royalty.

Felt like a true getaway, no reason to complain.

We had an amazing stay at this luxury 5-star adults-only hotel. The cleanliness of the hotel was outstanding, with the rooms being cleaned twice a day. The hotel facilities were top-notch, with plenty of activities to enjoy and a beautiful infinity pool. The hotel provided transportation around the resort, making it easy for us to get to wherever we wanted to go. We were impressed by the excellent breakfast at Helios and the delicious dinner at LaBoheme and Tentazione. The staff were extremely helpful and provided exceptional service throughout our stay.

Can't fault the property in any way.

I got great value for my money at this hotel. The room was comfortable and well-designed, and the location was perfect for a relaxing stay. The staff at TRS Yucatan Hotel - Adults Only treated me with professionalism and made me feel welcome throughout my stay.

Breakfast delights could be improved with better quality ingredients.

The private pool in the Incredible Junior Suite was amazing for privacy and comfort. The interior and exterior design of the room was stunning. The staff were professional and always smiling, providing exceptional service. The main pool with Bali Beds was a great feature. Helio restaurant had a good selection of food.

Felt cozy, no complaints at all.

We got great value for our money at this hotel. The room was stunning and comfortable, especially with the private pool. The location was perfect, with beautiful grounds and a peaceful atmosphere. The staff treated us with exceptional kindness and professionalism throughout our stay.

The breakfast option could have been improved by ensuring that the hot food in the buffet was served at a hotter temperature.

The location, wildlife, beautiful setting, helpful and friendly staff, impressive facilities, no need for excursions.

Liked everything.

I had an amazing stay at this hotel. The private pool in my room was a great feature, and the food at the various restaurants was delicious. The staff were helpful and kind, and the butler service provided excellent concierge-like assistance. The hotel facilities were top-notch, and the cleanliness standards were impressive. The location on the shore of the ocean was perfect, and I enjoyed the beautiful sunrise views from the infinity pool. Transportation within the resort was easy to find, and there were plenty of activities to experience.

Not obvious to find.

I recently had an amazing stay at a beautiful resort in Mexico. The location of the resort was perfect, with stunning views of the ocean just outside my room. The resort was surrounded by fabulous gardens, filled with wildlife, which made for a truly immersive nature experience. The room itself was luxurious, with a spacious bathroom and impeccable service from the staff. The breakfast options were excellent, offering a variety of delicious cuisines. the facilities and room advantages were top-notch, adding to the overall enjoyment of my stay.

While the resort had fantastic facilities, the nightly entertainment was lacking, leaving a bit to be desired in terms of nightlife options.

The property had stunning beauty, great amenities, and high-end gym and spa. The staff were kind and friendly, and the cleaning was thorough. The exclusive restaurants served wonderful food with a variety of options. The drinks were excellent and the wildlife was well-cared for.

Nothing, it is perfect.

Gorgeous property. Friendly and helpful staff. Beautiful and spacious rooms. Clean and aesthetic pools. Well-maintained. Very good food.

Excellent customer service from friendly staff. Beautiful views with diverse wildlife. Enjoyed the pools and beachside restaurant. Spa experience was top-notch. a memorable and relaxing stay.

The value for money at this hotel was exceptional. The room was clean, comfortable, and had a lovely plunge pool. The location was great, with easy access to all facilities. The staff treated us like VIPs, especially our butlers who went above and beyond to make our stay enjoyable.

Breakfast choices could be more diverse to cater to different tastes.

I recently stayed at this hotel for two weeks and it was a truly all-inclusive experience. The rooms with private pools were beautiful and relaxing, and the daily cleaning was thorough and impressive. The exclusive restaurants in the resort offered a wide variety of delicious food and the drinks at the poolside bar were excellent. The staff, especially Jorge at check-in and the bartenders at GAIA, provided exceptional service. The resort also took great care of the wildlife on the property. it was a great experience and I will definitely be returning.

I recommend this hotel.

Had a Thanksgiving holiday here and the complimentary turkey dinner was great. Loved the location by the beach and the peaceful atmosphere. Plus, the included snorkeling excursion was a highlight of the trip.

The price was not worth it for the basic amenities and outdated decor. Service was lackluster and the food was hit-or-miss.

We had an amazing luxurious stay in this venue. the exclusive amenities offered here exceeded our expectations. the spa & wellness center, sauna, and outdoor swimming pool were exceptional. the massage we received was one of the best we have ever had. the sun terrace and sun loungers provided a relaxing spot to enjoy the beautiful garden area.

The only minor issue we encountered was the limited live entertainment, but this was not a big deal for us since we were more interested in relaxing and enjoying the luxurious amenities of the hotel. this hotel offered an unforgettable experience and we would definitely recommend it to anyone looking for a luxurious and relaxing getaway.