I had a great stay here! Everything was so close, the beach, 5th Ave, and the sights. The rooftop pool was amazing, and I loved the sun loungers. The staff was really friendly and helpful, and they helped me book tours and get tickets to events. The room was clean and comfortable, and I really enjoyed the amenities like the free toiletries and free Wi-Fi.

Recommend this hotel to families.

The staff were friendly and helpful. The room was great and had a rooftop patio. The location was perfect, within walking distance of everything. The check-in and check-out process went smoothly. Good wifi and modern interior.

Can't fault anything about it.

I recently stayed at the Downtown hotel in Playa del Carmen for a few nights. The location is fantastic, just a 6-minute walk to the ADO bus, ferry, and beach. The area is quiet and there are plenty of dining options within a block. The hotel itself is clean, classy, and comfortable, with spacious and modern rooms and bathrooms. I was impressed by the well-run establishment and the friendly staff, especially Michelle and Maria at the 24-hour front desk. The rooftop deck and pool provided a great place to relax and enjoy the view.

I highly recommend this hotel.

I had a great stay at a newly renovated hotel in a nice location. The rooms were clean and modern, with comfortable beds. The rooftop area was a nice addition, offering a pleasant spot to relax. The hotel also had friendly staff who were helpful during my trip. The price I paid was significantly lower than usual, making it excellent value for money.

There was some noise from the party on the street opposite, but it didn't affect me much as I had a room at the back of the hotel. The breakfast included was basic, but there was a nice place nearby to have a more substantial meal.

The location was perfect, just a short walk from the main street and the beach. We also discovered a convenient store just 5 minutes away from the hotel. The rooms were clean, and even though they were a bit smaller than expected, they looked exactly like the pictures. The highlight of our stay was the receptionist, Flora, who was simply amazing. She was incredibly nice, polite, and went above and beyond to make sure we were comfortable. Her exceptional customer service made our stay memorable.

100% Recommend this hotel.

This brand new hotel is just three blocks from the beach and offers a resort-quality build. The rooftop pool and patio provide stunning ocean views, including a glimpse of Cozumel. The reception staff, especially Albert and a helpful girl whose name I can't remember, went above and beyond to assist us during our stay. The rooms were comfortable and the overall atmosphere was friendly. Additionally, they offer a continental breakfast and have an elevator for convenience.

Felt incredibly well taken care of, with no complaints.

The value for my money was unbeatable, and the room was top-notch. The location was perfect, with everything I needed within a short walk, and the staff treated me like family.

Hotel breakfast could use some improvement, maybe by offering more variety or adding some local specialties.

For the price we paid, staying at this hotel was an absolute steal. The room was modern and comfortable, and I especially loved the rooftop patio. The location was perfect, just a short walk away from all the attractions I wanted to visit. The staff were incredibly friendly and helpful, making my stay even more enjoyable.

Breakfast delight: It would have been nice if the breakfast included more variety and options.

The location is ideal, close to the center but tucked away from noise. The building is new, and the modern furniture adds a fresh touch. The wifi connection is great, perfect for staying connected. The price was a steal, especially for this prime location. The breakfast may be basic but satisfactory, and the roof terrace and pool offer a great place to relax and meet other guests.

Friendly staff, excellent rooftop patio. Great location, short walk to everything. Smooth check-in and check-out process. Would definitely return!

The location of the hotel is fantastic, with the beach just a stone's throw away and the bustling 5th Ave within walking distance. You'll be close to everything, from shops to restaurants and the city center. The rooms are clean and well-distributed, perfect for a comfortable stay. The staff are friendly and accommodating, ensuring your needs are met. Additionally, the rooftop pool offers a lovely spot to relax and unwind.

Some guests have mentioned that soundproofing could be improved, as noise from neighboring rooms and outside can be heard.

Celebrating New Year at this hotel was a great experience. the complements were a nice touch, including the champagne and chocolates in the room. the location was perfect, just a short walk to all the hotspots in the area. the rooftop patio space provided a great view of the festivities happening in the city.

The breakfast offered was underwhelming and lacked variety. the noise level from outside parties was disruptive at times and made it difficult to sleep.

The value for the money was excellent, with clean and modern rooms that had everything I needed. The location was perfect, just a short walk to the beach and surrounded by great eateries and a lively evening market. The staff were friendly and accommodating, making my stay even better.

The breakfast offerings could be improved, with low nutritional value and tasteless options.

The hotel's location was fantastic, just a short walk from the main street and the beach. We also had a convenience store just 5 minutes away, which was very convenient. Although our room setup was different from what we expected, with one room on the first floor and another on the second floor, both were clean and comfortable. The staff was friendly and the Wi-Fi and TV services worked well. The best part was being close to local restaurants and the beach.

I would be happy to recommend this hotel.

I had a fantastic stay at a newly renovated hotel in a great location, just blocks from the beach. The modern furniture and strong wifi connection were a big plus. I got a steal of a deal for around 850 pesos/night. I highly recommend this hotel.

One drawback was being woken up by a noisy cock under my window on a daily basis, even though I was on the 4th floor. Additionally, the loud music from a nearby hostel on Fridays and Saturdays was a bit disturbing at night.