The staff was incredibly helpful and friendly, always available to assist us via WhatsApp. They gave us great recommendations for restaurants and even helped us order food. The rooms were beautifully decorated, spacious, and spotlessly clean. We loved the music in the swimming pool area, it created a relaxing atmosphere. The hotel's location was convenient, with easy and quick access to the city center. We also appreciated the free parking in a secured area, giving us peace of mind.

That there weren't enough tables for breakfast, and the service was a bit slow. This made our mornings a bit hectic, especially when we were in a rush.

zereno boutique made our stay in tulum unforgettable. the staff was incredibly helpful and accessible, always just a whatsapp message away. the room was clean and beautifully designed, and the property felt safe and secure with its gated community and security.

Construction noise nearby.

Friendly staff, ample parking, stylish and modern decor, private security nearby, upcoming neighborhood with walking distance restaurants.

The staff were incredibly attentive and always available whenever we needed anything. The stylish and clean rooms really exceeded our expectations, and the comfortable beds made our stay even better. We also enjoyed the nice music at the pool area, which added to the relaxed atmosphere.

Our room was unfortunately quite noisy due to some loud neighbors, which was a bit of a downside. the neighborhood is still undergoing development, so there wasn't as much to do or see in the immediate area as we had hoped.

The apartment at Zereno Boutique Hotel is spacious with two levels, a bedroom and living room, and two bathrooms. The terrace is large and enjoyable, with a small pool that our daughter loved. The entire facility is new and the location is great. Parking is available and the security is excellent. The hotel has a small swimming pool and the staff, especially Esteban and Daniel, are extremely helpful and friendly.

Felt at home here, no complaints.

The hotel offers spacious rooms with great amenities such as a TV, Nespresso machine, and plenty of wardrobe space. The balcony is a nice addition for relaxation. The hotel staff, particularly Daniel, provided excellent service and were always helpful and friendly. The location is convenient, with easy access to the beach and nearby restaurants. The pool is a good size and perfect for a refreshing dip.

No

During my stay at Zereno Boutique, I was blown away by the exceptional service and warm welcome from the staff. They were always available and provided great tips for local dining options. The bi-level apartment I stayed in was incredibly spacious and stylish, with a massive balcony offering a great view. The hotel's location, although currently under construction, is said to become a gem in the future with amazing infrastructure. Free parking in a secured area made it convenient for me to explore the surrounding area. The facilities were well-maintained, and the breakfast provided a hearty start to the day. Although there were a few minor inconveniences, such as an uncomfortable bed and underwhelming kitchen, overall I highly recommend Zereno Boutique for its outstanding service and beautiful accommodations.

I had a fantastic stay at this hotel, located in a very nice area in the jungle. The hotel facilities were top-notch, with a spacious room that had all the necessities and a beautiful balcony where I could relax in the evenings. The staff went above and beyond to ensure my stay was exceptional, providing excellent service and valuable local recommendations. The location was perfect, very close to the beach and with easy access to transportation options. Cleanliness was on point, and the breakfast served was delicious.

Nothing to dislike.

The location of the hotel is excellent, as it is very close to the beach and situated in a very nice area. Additionally, it is conveniently located next to a dual carriageway, making it easy to access other parts of the city. The rooms are spacious, with modern interior design and comfortable beds. The bathrooms are clean and equipped with walk-in showers. The hotel staff provides excellent service, offering helpful tips and recommendations for local activities. it offers good value for money.

There are noise issues in some of the rooms, as they face a busy street. It seems to be a common problem, as multiple guests have requested room changes due to the noise.

The hotel offers great value for money with affordable prices. The rooms are beautifully decorated and come with nice amenities such as a TV and a walk-in shower. I especially loved the spacious rooms with a balcony, where I could relax in the evening. The staff were incredibly friendly and helpful, providing excellent service throughout my stay.

All was perfect, nothing to improve.